Ch 1: Contemporary Issues in Human Service Program Planning & Administration

NCFR - National Council on Family Relations

• this certifies the HDFS program at QC

• B.A., CFLE

• become organization member to get certified nationwide

mandated support groups are…

court mandated

ex. mandated support groups for grandparents who sexually abused their granddaughters

2 categories of programs

• prevention programs

• intervention programs

Prevention Program

help people deal w/ something before it happens

ex. suicide prevention 

Intervention Program

somethings already happened, finding the solution

ex. people who have lost a loved one to suicide

Developing a Program

1. program development/proposal

   1. defining target population

      1. writing proposal & developing the program on paper

2. implementation

   1. putting program into effect & running it

3. evaluation/assessment

   1. accountability & seeing if the program is effective/could be improved

Era of Accountability

• some are afraid of accountability because it’s room for criticism

• they may know that what they’re doing is wrong/cutting corners

• program assessment should be done frequently

Collecting Data

• age, gender, class, income, ethnic/cultural group

• do needs assessment of neighborhood

• topic should fit w/community

• program accessibility

• check other similar programs in the area

• collecting service & client/demographic data to see if desired results are achieved & tracking clients’ progress

• baseline data is important for seeing progress & evaluating program

IBM SPSS Statistics

program used for data collection

Evidence Based Practice (EBP)

• assess services, see what you can improve on, add, get rid of services

• my program is now based on the evidence I have

The Logic Model - types of activities

• support programs/groups

• individual sessions

• workshops

• psychoeducation - teaching (ex. first time mothers how to breastfeed)

• panels

research what types of programs are best for your program - evidence based approach!!!

Logic Model Components

(framework for program development)

1. input (research/data collection) - research field to find what activities work for your program

2. process (activities)

3. outputs (specifics behind activities) - budgets, hours of therapy/support groups, numerical measurement

4. outcome (short-term effectiveness) - ex. client getting a job, or decrease in depression

5. impact (long term benefit, maintaining the outcome, collective outcome of many people in the program as opposed to individual) - get impact through follow-up with clients *required by federal gov’t, no assessment means no funding or program closure

normative need

professional sees what they need

perceived need

if the clients think they need service

expressed needs

going to get the service, have a record of action

relative need

relative to the area