Group 1 - INTRODUCTION TO HOSPITALITY MANAGEMENT

What are the aims of the hospitality management course?

To provide understanding of hospitality principles, develop skills in customer service and operations, foster appreciation of the global hospitality nature, and prepare students for managerial roles.

What are the three subtopics covered in hospitality management?

Overview of Hospitality Industry, History and Evolution in Hospitality Management, Organizational and Structural Hospitality.

The hospitality industry is primarily focused on __________.

customer satisfaction and leisure experiences.

Key segments of the hospitality industry include accommodation, food and beverages, travel and tourism, entertainment and recreation, and __________.

event planning and management.

What does the term 'Xenia' refer to in hospitality?

A sacred bond between host and guest involving mutual respect and protection in ancient Greece.

During the medieval period, what establishments provided accommodation and food to travelers?

Monasteries.

What was a significant characteristic of the hospitality industry in the 19th century?

Globalization and professionalization marked by the growth of international hotel chains.

What technological advancements are impacting the hospitality industry today?

Online booking platforms, customer service automation, and data analytics.

What is one major challenge faced by the hospitality industry?

Economic factors affecting consumer spending.

What is the role of travel agencies in the hospitality sector?

They help customers plan and book travel including transportation, accommodation, and activities.

What is the importance of a hotel organizational structure?

It creates accountability and defines responsibilities for staff.

What contributes to the budget and financial management in hospitality?

Effective financial management ensures resource allocation, expense control, and profitability maximization.

What defines the 'Human Resources' component in hospitality management?

Staffing, hiring, training, and managing employees across various departments.

What is the focus of marketing and sales in the hospitality industry?

Promoting the business and attracting guests through various channels.

Which segment of hospitality includes swimming pools and gyms?

Entertainment and recreation.

What trend has emerged in the 21st century within hospitality?

Smart hospitality leveraging technology and AI.

What do vacation rentals exemplify in the hospitality sector?

A segment where homeowners rent out properties to travelers.

Name a key factor that shapes the hospitality industry.

Trends in travel and consumer preferences.

What is the aim of event planning and management in hospitality?

To organize and oversee events to meet client goals.

What is included in operational systems within hospitality?

Property management systems, reservation systems, and customer relationship management tools.

What does 'Food and Beverage Services' encompass in hospitality?

Menu planning, food preparation, service, and quality control.

Why is maintenance and facilities management important in hospitality?

It ensures safety, functionality, and aesthetics of the infrastructure.

What is one characteristic of hospitality that deals with customer experiences?

Service Orientation.

What encompasses the physical infrastructure in hospitality management?

Buildings, facilities, hotel layouts, and recreational areas.

What vital role does technology play in the hospitality industry?

It enhances guest experiences and operational efficiency.

What is the significance of SWOT analysis in hospitality management?

To assess the strengths, weaknesses, opportunities, and threats of a hospitality business.

What does 'Guest Services' involve in hospitality management?

All aspects of guest interaction and satisfaction, including check-in/check-out and concierge services.

What was the focus during the Renaissance to 18th Century in hospitality?

Emergence of luxury hotels catering to the elite.

Modern hospitality businesses utilize __________ for effective guest service.

Data analytics and customer relationship management systems.

What does 'Seasonality' in hospitality refer to?

The peaks and troughs in demand related to tourism and outdoor recreation.

What is a common form of accommodation that offers shared facilities?

Hostels.

What aspect of hospitality management is crucial for delivering high-quality experiences?

Well-trained and motivated staff.