RIA Study Guide: MAP Health Care Provider Interaction

Before going on an appointment staff should make sure that have everything they need including, Current Medication list, Insurance information, and_______?

Select one:

a. HCP order form

b. Medication sheet

c. the individual's favorite hat

d. all of their medication

HCP Order Form

Rational:

RIA page 48

Before you leave for the appointment make sure you have everything you need such as: Current medication list, HCP order form, and Insurance information

During the appointment the PCP keeps deferring all questions and comments to the staff with the individual. The individual is able to to advocate for them self and is aware to what is going on. What should the staff do?

Select one:

a. Answer all the PCP's questions

b. Redirect the PCP to focus their question to the individual

c. Tell the PCP to call the MAP supervisor about their questions

d. Have the PCP write down their questions to have a Manager answer them later.

Redirect the PCP to focus their questions to the individual

rational:

RIA page 50

Advocate/Support abilities/Encourage participation

- Redirect the HCP to the person if the HCP focuses on you

The staff had to take an individual to the ER. The staff should provide the ER with basic information about the individual. They provide everything except what?

Select one:

a. A reason for visit

b. Current medication list

c. HCP Encounter/consult/order form

d. The individual's food preference

The individual's food preference

rational:

RIA pages 55

Basic information needed for an emergency room visit or hospital: reason for visit, current medication list, insurance card, HCP Encounter/Consult/Order form

During the discharge process staff is doing medication reconciliation. After comparing the hospital discharge orders to the orders prior to admission, they found an error with the discharge paperwork. What should they do next?

Select one:

a. clarify with the ordering HCP

b. clarify with the MAP Consultant

c. clarify with the MAP supervisor

d. clarify with another MAP staff

clarify with the ordering HCP

rational:

RIA page 56

Medication reconciliation is comparing the hospital discharge orders to the orders prior to admission; any discrepancies must be clarified with the HCP

Medication reconciliation ensures new medication ordered during a hospital stay is not omitted and __________.

Select one:

a. the individual enjoys their stay

b. discontinued medication not administered at home

c. their dietary preference when they get home

d. their diagnoses

discontinued medication not administered at home

Rational:

RIA page 56

Medication reconciliation ensures new medication ordered during a hospital stay is not omitted when the person returns home. It also ensures medication that was discontinued during a hospital stay is not administered when the person returns home.

The MAP staff took down a telephone order from the HCP. After writing down the order what should the MAP staff do next?

Select one:

a. Hang up

b. Give the order to a MAP supervisor

c. Read back the information to the HCP

d. Call the pharmacy

Read back the Information to the HCP

Rational:

RIA page 57

Telephone orders: Record the order word for word on an HCP telephone Order Form and read back the information given to you by the HCP to confirm you recorded it accurately

After taking a Telephone order from the HCP on a new medication. How long does the staff have to obtain the HCP signature on the new order?

Select one:

a. 72 hours

b. 24 hours

c. 48 hours

d. 36 hours

72 hours

Rational:

RIA page 57

Staff has 72 hours to have the HCP to sign the original orders

How many times should the Telephone orders should be Posted verified?

Select one:

a. one times

b. two times

c. three times

d. four times

Two times

Rational:

RIA page 57

Telephone orders are posted and verified twice:

-First when the order is initially obtained and transcribed

- Again, after the HCP has signed the order, ensuring no changes where made

Staff received a new medication from the pharmacy but they still have not received the HCP order. What should the Staff do with the medication?

Select one:

a. Should give the medication to the individual.

b. Should return the medication to the pharmacy

c. Should not administer the medication until receiving the HCP order

d. Staff should destroy the medication according to MAP policy

Should not administer the medication until receiving the HCP order.

Rational:

RIA page 57

Prescriptions may not be used in place of an HCP order.

Direct change sticker may be used for what maximum amount of time/

Select one:

a. 15 days

b. 20 days

c. 45 days

d. 30 days

30 days

Rational:

RIA pages 60-62

A "directions change" Sticker may only be used for a maximum of 30 days