W7 L1 - UX Metrics

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4 Terms

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Nielsen Usability Criteria

  1. Learnability

  2. Efficiency

  3. Memorability

  4. Errors

  5. Satisfaction

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Performance Measures (Basic Metrics)

  1. Task Success

  2. Time On Task

  3. Errors

  4. Clicks / Actions

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User reported measures

Let us know how the users themselves feel about the experience

  • Satisfaction and experience

  • Using questionnaires

    • Post-task questionnaire - Ask user to rate their experience of a task

    • Post-test questionnaire - Ask user to rate their experience of the whole test

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Levels of Measurement

Determines how data can be analysed

<p>Determines how data can be analysed</p>