Chapter 8 Training and Developing Employees (Video Notes)

Vocabulary-style flashcards covering key terms from Chapter 8: Training and Developing Employees.

Employee orientation

The process of welcoming new employees, socializing them into the organization, and clarifying expectations, roles, and behavior.

Purpose of Orientation

To make newcomers feel welcome, begin socialization, understand the organization, and know what is expected in work and behavior.

New Employee Departmental Orientation Checklist

A checklist used to guide the departmental orientation process for new hires (Figure 8-1).

Four-step Training Process

Instructional design; Needs analysis; Program implementation; Evaluation.

Instructional design

The systematic planning of training content, activities, and assessments to achieve learning objectives.

Needs analysis

The process of identifying training needs by comparing current performance with desired performance, including task analysis and performance analysis.

Program implementation

The delivery and execution of the training program to learners.

Evaluation

Assessment of training effectiveness, using designs like time-series or controlled experiments and measuring reaction, learning, behavior, and results.

Task Analysis

Assessing tasks to identify the skills and knowledge required to perform them and to determine training needs.

Performance Analysis

Assessing current employees' training needs based on performance data and observations.

Training Needs Analysis

The process to determine whether training is needed and what kind.

On-the-Job Training (OJT)

Training by having the trainee perform the job under supervision.

Coaching or understudy

An OJT method where a skilled worker guides the learner through tasks.

Job rotation

An OJT method where employees rotate through jobs to broaden skills.

Special assignments

Temporary tasks designed to develop new capabilities.

Apprenticeship training

Structured, long-term training combining on-the-job practice with related classroom instruction.

Job Instruction Training (JIT)

A step-by-step instruction method focusing on performing tasks correctly and efficiently.

Programmed Learning

Self-paced instruction where learners answer questions or problems and receive immediate feedback.

Electronic Performance Support Systems (EPSS)

Digital tools that provide on-demand guidance to perform tasks.

Computer-Based Training (CBT)

Training delivered via computer-based modules and programs.

Computer-Managed Instruction (CMI)

A computer-based system that manages and records instruction and progress.

Intelligent Computer-Assisted Instruction (ICAI)

AI-enhanced instructional software that adapts to the learner.

Intelligent Tutoring Systems (ITS)

AI-driven tutoring providing personalized feedback and instruction.

Simulation

A computer-simulated environment for practicing tasks and processes.

Virtual Reality

An immersive computer-generated training environment.

Internet-Based Training

Training delivered via the Internet, including e-learning and online courses.

Learning Portals

Online platforms that aggregate courses and learning resources.

Lifelong Learning and Literacy Training

Programs offering ongoing education and basic skills development for employees.

Competency model

A framework describing the knowledge, skills, and behaviors needed for a role (e.g., HR Manager).

Task Analysis Record Form

A form collecting steps, required skills, and performance standards for training needs.