Operations Management Flashcards

Flashcards about operations management.

What is the aim of operations management?

To have operations operating efficiently and effectively to achieve business objectives.

What are some key components of operations management?

Process design and management, managing quality, managing materials, managing capacity to meet customer demand, and waste management.

What do customers want from businesses?

Value from business, quality products, and the best possible price.

What are the major effects of adding value to a product efficiently?

Increased sales, improved customer satisfaction, increased profits, improved productivity/efficiency, increased market share, and exceeding customer expectations.