MANA 1301 Mid-Term 2

The steps in performance planning and appraisal

set goals

do work

review from goals

What is an Orientation

new employee expectations

and discuss culture policy

and procedure and

job description

The tool most widely used in making hiring decisions

competitive interview

The process of determining which people in the applicant pool possess the qualifications necessary to be successful on the job

Recruitment and selection by HR

What is a job fair? Selection and Recruitment involves?

corporate form of selling your company to develop the org by reaching goals

The skills, knowledge, and abilities a person must have to fill a job and do a particular job well.

knowledge-based comp

human interactions

specialized skills

technical skills

Human resource processes for meeting future human resource needs

planning

How are labor-management disputes resolved?

mediation - new contract

or arbitration - can't come up with one

1964 Civil Rights Act

protected classes determined race, religion ect.. we have the right to be this way, and others can't bother us for this

ADA and Family Medical Leave Acts

-extensions and expansions of the Civil Rights Act

- ADA covers protection againts discrimination of inpairment in 1990

-1993 medical act allows 12 weeks without pay protection

What are protected classes?

relate to demographic factor

What is a Code of Ethics? What Act required a code of ethics from public companies?

The Sarbanes-Oxley Act of 2002 was ENROD

It has the principles and values of an organization

What is job enlargement?

You are showing promises and adding responsibilities (enlargingthe job) that might lead to a promotion

What is Theory Y?

democratic management

assumes that the typical person likes work and will seek and accept greater responsibility.

Theory X

aerochractic

Assumes that employees dislike work and try to avoid it whenever possible, so management must coerce them to do their jobs

Theory Z

the belief that some middle ground between type A and type J practices is best for American business by japanese man

Assumes worker involvement is key toincreased productivity for the company andimproved quality of work life for employees

What did Herzberg contribute?

theory of motivation

money/ social causes

What did Frederick Taylor contribute?

Scientific management

What did Abraham Maslow contribute?

Case analysis to determine plans

Hierarchy of needs

According to Frederick Taylor's scientific management theory, what is the most important workplace motivator?

money

What comprises Motivation?

extrinsic and intrinsic

What is Computer-aided design?

Computer-aided design (CAD) is a kind of knowledge work system that automates the creation and revision of designs using computers and sophisticated graphics software.

Just-in-time manufacturing?

Everything to arrive at the right moment to minimize costs and focus on what needs to be done

Computer-integrated manufacturing?

production system in which computers assist, in an integrated function, in the design of products, control machines, handle materials, and control the production function. CIM

Flexible manufacturing?

a production facility that can be modified to manufacture different products. Tesla

What is Six Sigma

Two tools to certify the quality of products produced all over the world were created in 1990

3.4 errors in million opportunities

What is Total Quality Management (TQM)?

a management philosophy that focuses on satisfying customers through empowering employees to be an active part of continuous quality improvement

What is a Gantt chart?

bar chart that illustrates a project schedule

What is PERT (program and evaluation review technique)?

critical path /longest time to complete the project

What comprises The Production Process?

The people with the right administration and technology in place to transform resources into goods and common price

What is production control?

Central point of entire maintenance effort

What are its two key aspects in production control>

Plan and control

What does an Operations Manager do?

The systematic design, direction, and control of processes that transform inputs into services and products for internal, as well as external, customers

What is Supply chain management?

crates value to so supply chain

What comprises the Supply chain?

everything to get the resources

What is Enterprise Resource Planning (ERP)?

any system for overall management and executing the productions, supply change, and marketing

What is the goal of Inventory management?

cost and control

What are the tasks involved with Inventory management?

planning and controlling

What is procurement?

bringing everything, every material, to put the thing together

What are product and process layouts?

A product could be building a car analythk

process layout would be a meat packing facility or oil

Fixed position layout?

A layout in which the product or project remains stationary, and workers, materials, and equipment are moved as needed

ex plane

What are the characteristics of the intermittent production process?

greater differentiation of the product

not running continuiosly

continuous production process exhibits what set of characteristics?

bold material very similar a custom order

What is "process manufacturing?

that part of the production process that physically or chemically changes materials

What is meant by "production-to-order?

not made until a customer places the order

ex custom

What is Operations management?

everything that involves transforming raw materials into products

What are the roles of the Operations manager?

1. Reduce a firm's long run production costs

2. Enhance the quality of its goods and services

3. Allow for an effective response to customer demands

4. Enable the process of new product innovation to renew or sustain the organization

What is Marketing?

the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large

the way we organize pur comapanies to be better than our rivals

What are the seven (7) elements

product

price

people

process

place

promotion

physical evidence

What is market segmentation and target marketing?

create groups and add to that particular groups due to characteristics exhibited by the group

What are the four types of market segmentation?

1. Geographic

2. Demographic

3. Psychographic

4. Product or benefit

What is consumer behavior, and the steps in the purchase process?

the way a consumer acts when getting a product

search

evaluation of alternatives

purchase decision

purchase act

postpurchase evaluation

feedbacl

What comprises Integrated marketing communications?

personal sales

averterinsing

digital media

in notes

What is MECCAS?

Means advertsing stratagy chart on 10

What is Marketing research or intelligence?

gathering information for forms innovations

What comprises Value?

quality ralt

What is the Marketing concept?

the idea that an organization should strive to satisfy the needs of consumers while also trying to achieve the organization's goals

What is a distribution channel,

The route a product takes from the producer to the consumer graph with all lines

What are the roles of retailers and wholesalers

they are distribution channels

Human resource responsibilities

- staffing needs

- recrutiment and hiring

- training and evaluation

- comp and benefits

- employee seperation

steps in the recruitment and selection process

1. job analysis

2. choose source of candidates

3. Interview Candidates

4. Employee tests

5. Job offer

sources of candidates

external

- social online

- company website

- referrals

- campus

internal

- current employees in org

types of jobs outsourced

Office maintenance, security, data processing, manufacturing, and design.

what do managers do to motivate workers ?

extrinsic

- pay/ benefits

- praise

intrinsic

- pride/ achivements

Maslow's Hierarchy of Needs (5 bullet points)

1. Physiological needs

2. Safety needs

3. Social Belonging needs

4. Self-esteem needs

5. Self-actualization state

Analytical production system

reduces a raw material to its component parts in order to extract one or more marketable products

ex. exxon

Synthetic production system

Is the reverse of an analytic system. It combines a number of raw materials or parts or transforms raw materials to produce finished products

ex ford and apple

Intermittent Production System

adopted when the production process is basically short and the machines are frequently changed.

ex mcdonalnds lennard homes

Job of Production Managers

plan the overall production process

determine the most appropriate layout

Implement the production plan

Control the manufacturing process for quality

marketing function

V=Q/P

five eras in the history if American Business

production

sales

marketing

relationship

social

nontraditional maketing and promotion

cause

place

event

person

organization

product categories

convenience, shopping, specialty, unsought

Product Life Cycle

introduction, growth, maturity, decline

direct distribution

A channel of distribution in which goods and services move directly from the producer to the consumer or industrial user

distribution channel using marketing intermediaries

producers distribute through wholesaleres and retailers

top advertising media

internet 51%

television 28.4%