SKX Key Quiz

Study guide for becoming keyholder!!!

MAGIC

M - meet & greet with a smile, enthusiasm, authenticity

A - Attend to stock, price, and clean tasks

G - guide and direct to specific brands and promotions

I - inform about SKX comfort technologies

C - connect and thank genuinely with a smile

Skechers rewards

• free shipping and returns

• 90 day return period

• 2x points in bday month

• free $5 after registration

key initiatives

• slip-ins

• hotshots

• cozy fits

• glidesteps

Return policy

45 days, should be worn inside, receipt in box

• worn shoes - store credit/exchange

  • IF DAMAGED:

    • Defective - full refund

    • By customer - store credit/exchange

    • Upset customer - diffuse situation and come to compromise

Expectations of MOD

• driving sales, prioritizing tasks, KPI’s

• keeping checklist to stay on top of responsibilities

• engaging with team and customers

SPPO

book used for tracking & comparing last year’s data of sales, people, KPI’s

• also used to keep employees on track and informed

KPI’s

• 70% rewards, 45% conversions

SOT

sales over traffic

transactions/visits

Corporate

DSM - Danny Vasquez

RSM (Regional Sales) - Natalie Finseth

RD (Regional Director) - Maria Sanchez

HR - Vanessa Padilla

LP (Loss + Prevention) - Katie + Paul

SKX Mission Statement

is a complete lifestyle brand, centered around comfort

Chat-ins/chat-outs

staying informed about the store

• sales goals

• departments

• breaks

• tasks

Employee out of dress code

Politely let them know the company’s dress code if it is a one time thing. If it happens again, write-up.

Not wearing shoes - need to change into or buy new ones

Employee late for shift

If it’s a one-time instance, find out the reason.

Numerous instances, write-up.

Employee injured on shift

determine if they need a first aid kit or medical attention

• file an incident report and submit to HR within 24 hours

Customer injured

Do not admit fault.

• Ask if they need medical attention.

• Do not touch, wait for medical assistance

Compliance line

Used to share concerns (anonymously) about unethical, illegal, or questionable behaviors without fear of retaliation.

Found in The Source, also listed in break room

HASH/Clearance/”Odds + Ends”

3 or less sizes, no model stock then belong in HASH

The Source and email

Check before opening, 1, 3, 5, & 7

Worklist

• Used to track markdowns, incoming and outgoing transfers

  • located in POS system

Service Channel

store maintainence and facility requests

Retail Service Portal

Technical, operational, and inventory issues

• HR solutions center

• locked out of OKTA

• variance discrepancy

• Reporting scams

HR Solutions Center

A dedicated department composed of dynamic HR professionals committed to delivering exceptional customer service support

POS system goes down

Contact IT or Retail Service Portal

Open/close Checklists

• making sure store looks good and presentable for current day and next

• help operations move smoothly

• keep employees moving and busy

Loss Prevention

Contact loss prevention department and then DSM if you suspect dishonest activity

• only contact police after doors are locked and ensuring employees and customers are safe

Trash removal

• collect trash from around store and place in backroom to be taken out when needed

Under/over at closing procedure

• ± 5 =

• ± 20 = report

Incident report

workplace injuries, slip and fall, equipment damage

Change overflow

Coins form deposits kept in excess change bag until totaled up to $1, then added to deposit

Employee discount

• part-time: 6 shoes

• full-time: 12 shoes

• hash: hash price or 50% original price

deposit pick-up

armored car service (GAURDA)

Change order

• order through G4S application on iPad

• swap change you received with larger bills in your safe fund

Phone scams

• Hang up

• Never give information or money