Communicating for Results Chapter 1

Communication

The process of people sharing thoughts, ideas, and feelings with each other in commonly understandable ways

One-way model

Shows that communication occurs in the presence of internal and external noise and that message is carried by code traveling through a channel

Circular Model

Shows that communication is viewed as circular or Interactive beginning with the sender who communicates of a message to a receiver who interprets it and sends a reply back to the sender

Transaction Model

Communication is viewed as a simultaneous, transactional process between senders and receivers

Sender

The source of the message

Receiver

the interpreter of the message

Stimulated

an internal or external stimulus triggers a thought, which in turn triggers the desire to communicate

Motivation

the need for personal benefit

Encoding

the process of putting a message into the form in which it will be communicated

Decoding

the process the receivers decode messages

Frame of reference

the way people look on things based on background and experience

Paraphrase

summarize in their own words

Code

the symbols that carry the message

Channel

the medium selected to carry the message

Channel richness

the amount of information a channel can convey

Feedback

the verbal response to a message

Descriptive feedback

feedback that is tactfully honest and objective

Evaluative Feedback

feedback that is judgmental and accusatory

Environment

the time, place, physical and social surroundings

Climate

an organization's social and work environment

Noise

anything that interferes with communication by distorting or blocking the message

Four Ethical Rules

1. The Utilitarian Rule

2. The Moral Rights Rule

3. The Justice Rule

4. The Practical Rule

The Utilitarian Rule

ethical decisions create "the greatest good for the greatest number of people"

The Moral Rights Rule

ethical decisions protect people's fundamental rights and privileges

The Justice Rule

Ethical decisions provide fair and equal treatment for all individuals or groups involved

The Practical Rule

Ethical decisions are easy to communicate to people outside the company because the typical person would find them acceptable