Organizational Behavior I - Conflicts and Stress Management

These flashcards cover key concepts related to conflicts and stress management in organizational behavior.

What is conflict in organizational behavior?

Conflict is a process that occurs when one person, group, or organizational subunit frustrates the goal attainment of another.

What are the three types of conflict?

1. Relationship conflict 2. Task conflict 3. Process conflict

What characterizes relationship conflict?

Interpersonal tensions among individuals that pertain to their relationship rather than the task.

What is task conflict concerned with?

Disagreements about the nature of work to be done.

What is process conflict?

Disagreements about how work should be organized and accomplished.

What are common responses to conflict?

Desire to win, concealing information, stereotypes, increased group cohesiveness, reduced between-group interaction, aggressive leadership emergence.

What are the five styles of managing conflict?

Avoiding, Accommodating, Competing, Compromise, Collaborating.

What defines the avoiding conflict management style?

Low assertiveness and low cooperation with the other party.

What does the accommodating conflict management style involve?

Cooperating with the other party while not asserting one's own interests.

What characterizes the competing conflict management style?

Maximizes assertiveness for one's own position and minimizes cooperation.

What is the compromise style in managing conflict?

Combines intermediate levels of assertiveness and cooperation.

What characterizes collaborating in conflict management?

Maximizes both assertiveness and cooperation to achieve a win-win resolution.

What is stress in the context of organizational behavior?

A psychological reaction to demands that make a person feel tense or anxious.

What are challenge stressors?

Stressors associated with workload, pressure, and time urgency.

What are hindrance stressors?

Stressors that obstruct goal achievement, such as office politics and unclear responsibilities.

How do challenge and hindrance stressors affect job satisfaction?

Challenge stressors have positive relationships with job satisfaction, while hindrance stressors have negative relationships.

What is strain in relation to stress?

A negative response to stress that includes physiological, psychological, and behavioral responses.

What is burnout?

A syndrome typified by emotional exhaustion, cynicism, and low self-efficacy.

What is the Conservation of Resources Theory?

Stress is a reaction to perceived threat of resource loss, actual resource loss, or lack of resource gain.

What are effective individual strategies for managing stress?

Better time management, physical activity, relaxation time, building social support.

What are some organizational strategies for managing stress?

Job redesign, family-friendly HR policies, stress management programs, work-life balance initiatives.