Unit 1 MA Intro

Sections 1, 2, & 3

What is required to be eligible for the RMA exam?

Completion of an externship or relevant work experience

Which organization offers the RMA certification?

AMT

Which of the following is true about medical assistants?

They perform both administrative and clinical tasks

What is NOT a laboratory duty?

Filing insurance claims

Which specialty deals with heart conditions?

Cardiology

What is the duration of the externship for RMA eligibility?

160 hours

Which duty falls under the clinical category?

Performing hearing screenings

What does scope of practice refer to?

Tasks you are trained and allowed to perform

What test is an example of a CLIA waved test?

Urine pregnancy test

Which is NOT an example of a clinical duty?

Scheduling follow-ups

What type of care setting do MA’s usually NOT work in?

Intensive care units

What should you do with your externship experience?

List it as job experience

Which of the following is an administrative duty of medical assistant?

Scheduling appointments

What is the role of a podiatric medical assistant?

Taking foot impressions and assist in surgery

What setting do medical assistants primarily work in?

Outpatient clinics

Why are soft skills important in medical assisting?

They help build relationships and improve communication

What are soft skills also referred to as in workplace?

Professional behaviors

Which behavior shows professionalism?

Wearing a clean uniform

Which of the following best defines a profession?

A paid occupation requiring training and qualifications

What is patient advocacy?

Speaking or acting on a patient’s behalf

Which of these is NOT considered a soft skill?

Taking vital signs

What should a medical assistant do when receiving criticism?

Accept it with an open mind

What does it mean to show empathy?

To understand and share others’ feelings

What is the purpose of constructive criticisim?

To understand and share others’ feelings

Which of the following is a hard skill for medical assistants?

Scheduling appointments

What does cultural diversity require in the workplace?

Respecting different backgrounds

Using the “criticism sandwich” means?

Giving positive feedback, criticism, then more praise

What is the Empathy Quotient?

A measure of your ability to understand others’ feelings

What is the first step in problem solving?

Identify the problem

Which trait refers to being honest and trustworthy?

Integrity

What helps improve coworker communication?

Respect

What kind of listening involves NO feedback from the listener?

Passive

What are the three elements of the communication circle?

Message, source, receiver

What is a positive form of verbal communication?

Giving clear instructions

Which is a correct way to set boundaries at work?

Report inappropriate behavior

What does ACTIVE listening include?

Giving feedback

Which form of communication must be grammatically correct and free from slang?

Wrtten

What percentage of communication is nonverbal?

65%

Which of the following is a component of nonverbal communication

Posture

Which of the following best describes the use of touch and personal space?

Nonverbal communication

Which is an example of a barrier to communication?

Noise

Why should communication with terminally ill patients be handled with care?

They are under stress

How should you communicate with management?

Update regularly

What should be available in offices to help those with substance abuse?

Hotlines

What causes workplace conflict?

Misunderstandings