TLE PT 2

Excellent customer servce is the foundation of this profession

Customer service skills

Clear and effective communication is essential for taking orders

Communication skills

Maintaining high standards of personal hygiene

Personal hygiene

essential for smooth restaurant operations

Teamwork

The food and beverage industry can be unpredictable being able to adapt and remain calm underpressure

Adaptability

should be efficient in their work

efficiency

staff should be able to handle these situations

problem solving

important for creating a positive dining experience

attention to detail

job can be physically demanding

Physical stamina

Able to manage time effectively and prioritize tasks

time management

table service protocols is important for providing a refined and professional experience

knowledge of etiqutte

ability to suggest additional menu items

Upselling

Dealing with a wide range of customer personalities

Patience

Encourage customers to try special menu items or promotions

Salesmanship

able to handle difficult or sensitive situations

Tact and diplomacy

Knowledge of dietary restrictions and t he ability to accommodate them is important

knowledge of dietary restrictions

Speaking multiple languages can be a valuable asset for communicating

Multilingual skills

Good understanding of the menu

Knowledge of food and beverages

To identify and communicate the dangers of chemicals used inthe kithcen

Hazard communication

Prevent foodborne illnesses

Safe food handeling

Gloves apron hairnets

PPE

Lifting techniques

Ergonomics

preperation of the environment

mise en scene

preperation of the table

mise en place

Flatwares AKA

Silver ware

Dinner Ware AKA

China ware

Beverageware AKA

glassware

Table appointments primarily used for table decorations

hollow ware