- Most people have a limited and undeveloped attention span
- People tend to stop listening when they have decided that the material is uninteresting and tend to pay attention only to material they "like or see an immediate benefit in knowing"
- Listeners tend to trust their intuition regarding the speaker's credibility, basing their judgements more on the speaker's nonverbal behavior than on the content of the message
- Listeners tend to attach too much credibility to messages heard on electronic media, such as the internet, television, movies, and so forth
- Communication is inhibited by judging, bias, prejudice, giving advice, providing solutions, and ignoring the concerns of the person