Business Communication Exam 2 Content

Intrapersonal Communication

How we perceive and communicate with ourselves, such as talking to yourself.

Self-Concept

The relatively stable set of perceptions each individual holds of themself.

What is our self-concept developed by?

Reflected appraisal, significant others, roles.

Reflected Appraisal

Our perception of how we believe others see us.

Significant Others

Those close to us who impact who we believe we are.

What influences self concept?

Self-fulfilling prophecy, (your) self-disclosure, (your) self-esteem.

Self-concept is ___ and self-esteem is ____.

qualitative, quantitative.

Components of good communication

Clarity, empathy, listening, intention.

Interpersonal Communication

The process in which the parties involved consider each other as unique individuals.

Components of Interpersonal communication

Irreplaceability, self-disclosure, interdependence.

Interdependence

The quality or condition of being mutually reliant on each other.

Climate

The emotional tone of the relationship.

Self-fulfilling Prophecy

A prediction or expectation of an event that makes the outcome more likely to occur than would otherwise, works in both positive and negative contact.

Self-disclosure

The process of deliberately revealing info about oneself that is significant and that would not normally be known by others.

Self-esteem

The degree of regard one holds for themselves.

Emotional Intelligence

An assortment of noncognitive skills, capabilities, and competencies that influence a person’s ability to successfully cope with environmental demands and pressures.