CNA Chapter 5

Student and Work Ethics

bullying

repeated attacks or threats of fear, distress, or harm by a bully toward a target

burnout

a job stress resulting in being physically or mentally exhausted, having doubts about your abilities, and having doubts about the value of your work

confidentiality

trusting others with personal and private information

gossip

to spread rumors or talk about the private matters of others

harassment

to trouble, torment, offend, or worry a person by one’s behavior or comments

priority

the most important thing at a time

professionalism

following laws, being ethical, having good work ethics, and having the skills to do your work

stress

the response or change in the body caused by any emotional, psychological, physical, social, or economic factor. it can effect you physically, mentally, socially, or spiritually

teamwork

staff members work together as a group; everyone does their part to give safe and effective care

work ethics

behavior in a work place, it involves how you look, what you say, how you behave, how you treat and work with others, and being caring, cheerful, conscientious, considerate, cooperative, courteous, empathetic, enthusiastic, honest, patient, respectful, self-aware, trustworthy, and dependable

problem solving steps to resolve conflict

1. define the problem

2. collect info about the problem

3. identify possible solutions

4. select the best solution

5. carry out the solution

6. evaluate the results

sexual harassment

involves any unwanted sexual behaviors by another