Stover - level 3 Kevin class

What should be the relationship between labor costs and customer expectations in a food and beverage operation?

Managers should balance costs and customer service

What must be identified before the facility's level of food and beverage service can be determined?

Operational goals of the facility

What is the predictable result of continuous staff training and re-training?

Continuous skill development

What term refers to the set of management practices and procedures that regulate costs and prevent them from becoming unnecessarily high?

cost control

What would be the financial goal for the budget at a semi-private golf facility?

At least break even or, if possible, make a profit

Which type of golf facility might only offer counter and carryout service to maximize profitability?

public

Why is recruiting and interviewing prospective employees done on an ongoing basis regardless of whether or not there is an opening?

Increases the quality of candidates

Interactions between the food and beverage operations and the facility's customers is referred to as what?

External Intersection

Coordination between the food and beverage operations and the other departments of the facility is referred to as what?

internal intersection

The food and beverage operation has been consistently understaffed given the amount of players on the tee sheet. In response to increased customer complaints, what would be the best recommendation for the Food and Beverage Manager?

Base staffing levels on expected number of rounds

Which area of the Golf Operation most often interacts with the Food and Beverage operation?

Tournament Operations

Why must the event coordinator be familiar with the food and beverage offerings?

Match the customer's needs with the facility's capabilities

Besides delivering the PGA Experience, what other characteristic makes the Food and Beverage services an important part of tournament operations?

source of income

What is an example of a food and beverage external intersection?

A promotion where a hotdog and drink are included in the price of a round
(get customer involved)

At which type of private golf facility is the profitability of the food and beverage operation important?

Privately-managed

During which step of the hiring process should the employee receive an explanation of pay periods and benefits?

orientation

What department can often provide substantial revenue?

food and beverage

What formula will disclose the percent of food and beverage income spent on payroll?

Payroll Expenses / Food and Beverage Income

What is the EASIEST and least expensive food and beverage service to offer at a facility?

on course

The staffing levels required to meet customer's expectations are HIGHEST in which type of service?

formal fine dining

What golf-industry assumption about what it takes to operate a successful course must change for USGA President Jim Hyler's concept of "brown becoming the new green" to become reality?

Golf courses must be lush, green, and perfect to be good

Which design approach would most likely recommend converting certain places on the golf course from high maintenance areas to low maintenance areas?

design for decrease maintenance

Which of these have golf course superintendents NOT been doing recently to improve environmental management practices?

reduce hand watering

Why would a golf course designed or renovated to include a wildlife habitat be fiscally responsible?

Reduce amount of acreage that needs to be pristine

What is the proper role for the golf professional during a golf course renovation?

Provide the golfer's perspective in the design process

What phase is described as the time needed for trees, shrubs, and the greens to mature?

grow in

When does the end of the design phase occur?

development

Who typically manages the daily progress throughout the development phase of the design and construction process?

contractor

What type of design describes trees that were planted as a safety divider are now high enough that players' balls can no longer clear the top branches?

Design for Function

What is the description of a "strategic" hole?

Has a variety of ways of NEGOTIATING the hole

What can be added to a hole to provide a visual reference point useful for gauging distance?

hazards

During what phase of golf course design are publicity arrangements typically made?

development

Who does the head golf professional work with most closely throughout the golf course design process?

superintendent

Who supervises the grow-in phase of the golf course design and development process?

superintendent

Who supervises the design phase of the design and construction process?

architect

What is the recommended green size in the Turfgrass Management Manual?

5000 ft ^ 2

What is the recommended minimum radius for the level area around the hole?

3ft

What is the minimum number of acres needed for just the playing area of a modern 18-hole golf course?

120

At what phase should the course superintendent be brought into the design and construction process?

site analysis

At what stage of the golf course planning process is the availability of utilities considered?

site analysis

Why should job seekers tailor a resume to the specific job?

Showcase relevant education and experience

How can the following best be written as a power statement: Brought in more events increasing revenues?

Brought in 3 new corporate events grossing $35,000 in club revenues in 2018

What is a quantitative result produced by a Rainmaker?

Increased total membership by 10%

What is the purpose of the Work Experience Portfolio?

Demonstrate experience, skills, and professionalism

What is a common mistake to AVOID when networking for a new job?

ask for favors

What is the appropriate source for providing a member or associate with help in job networking, career counseling, and resume writing?

career consultants

Which are elements of a basic benefits package that may be provided by an employer.

-pga dues / vacation time / retirement package

What type of benefit is a phone allowance?

fringe benefit

Why are pension plans important when considering a job offer?

Can add significant compensation

When is a bottom line approach appropriate for a job candidate to use?

Concession ownership plus salary and incentives

A compensation structure where an employee is paid for each hour he or she performs work is described as:

hourly compensation

Which compensation scenario provides the most predictable level of compensation?

fixed salary

Which compensation scenario requires the highest level of consideration and examination of a facility's finances?

Concession Ownership plus Salary and Incentives

What makes interpretation of quantitative data more desirable than qualitative data?

Quantitative data is less susceptible to differences of opinion

Why is customer demographics an external factor?

It is outside of the facility's control

What type of information is typically provided by qualitative data?

Customer complaints

What information would be most useful to the planning team interested in measuring the facility's past or current success?

The facility's established business objectives

How would opportunities and threats be categorized in a SWOT analysis?

external factors

When conducting a SWOT analysis for human resources, what is NOT an example of relevant data sources?

marketing efforts

What is being evaluated when reviewing information data from trends in local consumer spending?

external factors

What examples would NOT be considered internal data sources for planning purposes?

inflation rates

What is defined as a clear picture of an ideal future for an organization?

vision statement

upward trending revenues

strength

low staffing levels

weakness

growing local population

opportunity

high levels of inflation

threat

The new manager of a ten-year-old private course, currently doing an average of 5,000 tournament rounds per year, proposes to increase tournament rounds by 50% by the end of next year. What criteria is missing from this proposed goal?

realistic

What important characteristic is needed to complete the following business objective: "Increase rounds in the next year"?

specific

Which characteristic of goals and objectives is described as capable of being observed, recorded, and measured?

specific

What is the functionally significant difference between goals and objectives?

time frame

A facility's financial objectives can be achieved through what type of strategies?

financial (ex: discounts)
operational (ex: change in something thats alr in place)
promotional (ex: advertising)

What is an example of a financial strategy?

increasing golf car fees

What would be the most appropriate initial response to facility income not meeting projections?

Analyze all performance data before taking drastic action

What is the formula for calculating COGS?

(begin invent + purchases) - end invent = cogs

Which of these is an example of a horizontal analysis?

linear trend

What metric remains after calculating the difference between revenue and cost of goods?

Gross Margin

What type of analysis would be best for a facility that has just completed a project that added nine new holes to the original 9 hole course?

base year

What is the formula for Merchandise Net Operating Income?

Merchandise Revenue - (Cost of Goods Sold + Operating Expenses)

You are concerned about a decline in business growth. What method would be most effective in portraying your overall financial history?

linear trend analysis

By understanding the factors that could potentially affect forecasts, what can PGA Professionals make about how the numbers will change to construct better financial forecasts?

assumptions

• What best describes sensitivity analysis?

Entering different values for assumptions to see overall financial effects

A capital budget would be used for what types of items?

Upgrade to existing fixed asset

• What is the purpose of a cash budget?

maintain liquidity

What information should form the basis of a golf shop's 12-month operating budget?

historical data

The following agenda was part of a golf range business plan: "Purchase 175 dozen new range balls and rotate usage three times a year. Who: Head Professional. When: End of First Quarter. Cost: $1,500." According to the Business Planning course, describe the business plan component represented by this statement.

action plan

What is the linear trend for a golf facility that did 10,200 rounds in 2020 and 10,000 rounds in 2021?

-1.96
equation ..

base trend analysis

Y5 / Y1 * 100 = %