The Interview/Assessment of Whole Person

Internal Factors

• Liking Others

• Empathy

• Ability to Listen

• Self-Awareness of Biases & Values

External Factors

• Provide Privacy

• Refuse Interruptions

• Physical Environment

Physical Environment

• Room temp

• Moderate lighting

• Quiet + clean

• Personal space

• Equal-status seating - no standing over!

Interview Phases

Introduction - last name!

Working Phase - open vs. close ended questions

Verbal Response to Patient

Verbal Response to Patient

Confrontation/Focusing

Interpretation

Explanation

Summary

10 Traps of Interviewing

1. Providing False Assurance

2. Unwanted Advice

3. Using Authority

4. Using Avoidance Language

5. Distancing

6. Professional Jargon

7. Leading/Biased Questions

8. Talking Too Much

9. Interrupting

10. Why Questions

Nonverbal Skills

• Physical Appearance

• Posture

• Gesture

• Facial Expression

• Eye Contact

• Tone/Volume/Pace of Voice

• Touch

Infant Communication

Gentle, reassuring and face-to-face

Toddler Communication

Answer why?

One direction at a time + simple

Expand on their 1-2 word sentences for clarification

Pre-Schooler Communication

Use play to explain

Simple words and explanations

School-Age Communication

Be non-judgmental

Can talk to the child directly before gathering data with caregiver

Adolescent/Teenager Communication

Be unjudgmental + honest

Show interest in the adolescent

Short + simple communication

After rapport is developed, ask personal questions - W/ PRIVACY

Older Adult Communication

Speak with respect

Break up the interview + pace accordingly

Touch!

Having An Interpreter

Always Necessary!
Medical Interpreter > Ad Hoc

Use Digital Services if Needed