Chapter 4 Health Sci

Empathy

Being able to identify with & understand another person’s feeling

Honesty

Showing truthfulness & integrity, as well as being willing to admit mistakes so they can be corrected.

Dependability

Being prompt when reporting to work, avoiding absences, and completing assigned tasks on time.

Willingness to learn

Healthcare is constantly changing, which requires new learning

Patience

The ability to be tolerant, to be understanding, and to control your temper.

Acceptance of criticism

Everyone has some areas where performance can be improved

Enthusiasm

Enjoying your work and having a positive attitude

Self-motivation or self initiative

The ability to begin or follow through with the task & to determine things that need to be done

Tact

Having the ability to say or do the kindest or most fitting thing in a difficult situation

Competence

Being qualified & capable of performing a task while striving for accuracy in all you do

Responsibility

Being willing to be held accountable for your actions

Discretion

Using good judgement in what you say & do, as well as making sure that a patient’s rights are not violated

Team player

Willing to work with others to provide patients with quality care

Communication

exchange of information, thoughts, ideas, and feelings

Verbal, nonverbal, written

The 3 types of communication

Sender

essential element of communication; individual who creates a message to convey information or an idea to another person

Message

essential element of communication; information, thoughts, or ideas

Receiver

essential element of communication; individual who receives the message from the sender

Feedback

Method used to determine whether communication was successful

Subjective

Cannot be seen or felt; reported by patient. Example: the patient’s symptoms.

Objective

Can be seen or measured. Examples include the patient’s signs, blood pressure, temperature, O2 level, etc..

Teamwork

Consists of many professionals with different levels of education, ideas, backgrounds, and interests, working together for the good of the patient

Legal responsibilities

Each team member must be aware of legal limits of what they can do.

Golden rule

Treat others the way you want to be treated

Leader

An individual who leads or guides others, or who is in charge of others

Democratic leader

encourages participation of all individuals

Laissez-faire leader

informal; will not interfere in the events of others

Autocratic (“dictator”)

has total rule & makes all decisions

Sympathetic nervous system response

fight or flight

Parasympathetic nervous system recovery

rest and digest