INTRO TO BUSINESS PROCEDURES

A sales clerk entering details of a customers order is an example of

Processing information

In some companies some office workers-

Perform a wide variety of tasks, focus on a few specialized tasks, and perform only administrative support tasks

Maintaining calendars is an example of

Managing information

Proficiency with a spreadsheet program is needed by workers who perform-

Data processing activities

The US government publication that discusses the major occupations in the country is -

The Occupational Outlook Handbook

An employee who is dependable and trustworthy exhibits-

Reliability

Personal computers are a part of which major category of computers?-

Microcomputers

Types of transmission carriers-

•Fiber-optic cable, Twisted-pair cable, Coaxial cable

Software and hardware designed to prevent unauthorized users from gaining access to a computer or network -

Firewalls

What is an information system composed of?-

information technology and resources , procedures used to process information, people

What is a well written business message like?

It is clear, concise, courteous, complete, and correct

Attitude that will improve listening skills -

Wanting to learn Wanting to learn

Types of visual aids -

pictures, graphics, charts

Ways to prepare for a presentation -

prepare notes, videotape your presentation, review all visual aids, prepare the meeting room

Document that provides information and authorization to make a payment -

Voucher

Special check written by a bank on its own funds

Cashier's check

Commissions can be based on-

the price of items sold, number of items sold, number of items produced

An organized workspace will

increase productivity, make finding files easier, help prevent accidents

Preventive maintenance -

should be performed by an employee or service technician, can extend life of office equipment

All office workers should learn-

evacuation plans for the office building , emergency telephone numbers, location of first aid supplies, how to report potential safety hazards

Airline schedule may be obtained by -

calling an airline, at ticket counters in an airport, accessing an airline website

Removing a record from the file and recording the pertinent information -

Charging out records

What does a cross reference sheet for a record contain -

the name of subject under which the record was cross-referenced, location of the record in the files.

Storage media used for information stored outside the internal memory of a computer is referred to as -

auxiliary storage, secondary storage

What should be considered when closing an image processing system? -

employee training, number of employees who will use the system, costs to implement and maintain the system

Electronic Databases -

can search thousands of record in only a few seconds, accessible to many employees via a computer network

Annotating a Letter -

Write comments related to the content on a letter for a supervisor or coworker

Routing a Letter -

Distribute a letter that more than one person in the company should read

When opening mail for supervisors or coworkers you should not-

Open envelopes marked PERSONAL or CONFIDENTIAL

If you require proof of delivery for a letter use

Certified mail

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Way to control long distance telephone calls-

Use direct dialing most of the time

On a resume-

Your contact information should be listed clearly at the beginning of the document

Following an interview as a job applicant

write a thank you letter to the interviewer,write notes about the interview and the people you talked with in your job search diary

Personality

The combination of characteristics, patterns of behavior, and attitudes that distinguish one individual from another

Strategy to resolve conflict at work-

Determine the real or underlying problem causing the conflict

To help avoid conflicts at work with your manager-

Ask questions to be sure you understand new assignments

Operating system software-

Contains program that control the operation of a computer and provide the means for communicating with devices connected to it

An analytical report

Usually presents data along with interpretations or recommendations

When you listen effectively you will be able to

\-follow through on oral instructions effectively,use time productively,better understand what is being said

Storyboarding is used for-

Recording and organizing ideas for a presentation

Petty cash-

Money kept on hand for paying small expenses

Common time wasters

\-unnecessary telephone conversations, excessive socializing

To avoid strain and fatigue-

Keep good posture

Group dynamics-

The way in which people interact and communicate with each other

Making decisions and recommendations based on information studies is an example of-

Creating or analyzing information

The pressure for high productivity and quality performance means that all workers must-

be willing to participate in change,be skillful learners on their own as we'll as in formal training sessions

In the US, the number of people who work as secretaries-

3\.2 million

Total quality management-

establishing and maintaining high standards in how work is done, overlaps the principles of continuous improvement

Drafting a document involves -

Determining the purpose of the message

Useful in making payments to vendors-

a purchase requisition, a purchase order

Common methods of work simplification-

simplifying some steps,eliminating some steps, considering alternate methods

Reminder systems include-

calendars,telephones

When scheduling appointments-

Use legible handwriting

Quorum-

The minimum number of members that must be present to conduct business at a meeting

In a video conference-

Participants are able to see and hear one another

When traveling to foreign countries-

Vaccinations may be required,traveler may need permission to have prescription medicines

When traveling on business dress-

appropriate for the type of meeting -to create a favorable impression for your company

Microfiche-

a type of microfilm storage medium

Useful records -

Convenient to have but can be replaced

In a numeric filing system-

a general folder is included behind each numeric guide,an individual numeric folder is created when enough records related to one name are collected

Backing up computer files-

Can be done automatically on some networks before a user exits the network

A facsimile cover sheet should include-

name of recipient ,fax number of recipient

Work telephone numbers for your coworkers would most likely be found using-

a company directory

Person to person call-

You have to tell the operator the name of the person you want to talk to

When preparing a resume-

Keep the format simple if you know it will be scanned

Paradigm

\-A set of assumption of a frame reference

Lateral communication-

Feedback of data from lower levels in the organization to upper level management

Leading authority on filing rules-

Association of Records Managers and Administrations

International Mail should NOT -

affect the delivery of email to foreign countries because we can account for any documents mailed

Diplomacy-

The ability to listen, speak, and act in a manner appropriate to the situation

What is the brain of the computer called?-

The CPU (central processing unit)

Ergonomics-

Laws of work

Why have credit cards replaced cash and checks?-

Their convenience and high credit lines

Does a two page letter need a heading on the second page?

\-Yes

White collar workers-

Those working in professional, administrative, managerial, clerical and sales jobs

Microfilming-

Reduces the copy to a mini size

Setting goals-

One of the most important steps in a career search

Do social changes influence the job market?

\-Yes

Zone Improvement Program -

ZIP; 5 digits to help mail send more efficiently and quickly

Canceled Check-

A check that has cleared the depositors account and has been marked canceled by the bank

The source disk-

When creating a backup diskette, the disk to receive the copy

Database-

May contain more than one table

Robotics -

An application of artificial intelligence

What is the fiction of a pending file?-

Supports the monthly and daily calendars by identifying major tasks to be completed by the specific dates

Manager responsibilities-

Planning and organizing.

Basic reactions to change-

Acceptance, opposition, and rejection

Compromise-

Both sides in an argument change their position to reach an agreement

How is telegraph sent-

Cablegram

Disability insurance-

Income for a worker after becoming disabled or injured

Legal tender

Money

Sources to find information about the types of opportunities for your future-

Occupational Outlook Handbook, Bureau of Census, Dictionary of Occupational Titles

Work environment of a job-

Location, noise level, lighting, furniture

Process used in decision making process-

defining the problem,identify the goals.

Important aspect of the budget process-

Preparing a budget by estimating income and expenses

Mainframes-

A type of computer system

Federal Trade Comission-

The federal government agency that has the primary responsibility for regulating advertisements

Telecommunication-

Use of automated equipment with telephone systems and communication technology

After a command is a-

Patameter

A 5 step procedure for filing includes,

inspecting, indexing, coding, sorting.

Word wrap-

Words are wrapped around the next line when they will not fit on the current line