Prime CompTIA A+ 220-1101 Flashcard Set- You Will Pass
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Last updated 11:14 PM on 6/5/23
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333 Terms
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Laptop hardware
• Engineered to precise specifications - A challenging repair • Some laptops are easier to fix than others - An ongoing learning process • Understand the process - The details will vary between laptop manufacturers
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Laptop batteries
• The power source when unplugged - May be easily replaced or require a tear down - Five minutes vs. one hour • Lithium-Ion (Li-ion) and - Lithium-Ion polymer (LiPo) are common - No "memory effect" - Charging the battery diminishes capacity • Different form factor for each laptop - Battery types and styles can vary - Battery technology is changing constantly
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Laptop keyboard
• The most-used component of the laptop - Can be easy to replace - A few screws and a single ribbon cable - May not always be this simple • Or connect an external USB keyboard - Not very portable, but works in a pinch
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Laptop keys
• Some repairs might require the removal or replacement of a key cap - This can be a delicate procedure • Check with the manufacturer's instructions - It's very easy to accidentally break the key cap or the components underneath
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Laptop keys
Some repairs might require the removal or replacement of a key cap - This can be a delicate procedure • Check with the manufacturer's instructions - It's very easy to accidentally break the key cap or the components underneath
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Laptop memory
• Small Outline Dual In-line Memory Module (SO-DIMM) • Memory used in laptops and mobile devices - Often easy to install and replace • Some laptop memory is soldered to the system board - No upgrade available - Requires a full system board replacement
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Laptop storage
• Magnetic disk - Traditional spinning drive platters - 2.5 form factors (3.5 inch for desktops) • SSD (Solid-state drive) - All memory, no moving parts - Silent, fast access time, less latency - 2.5 inch form factors • M.2 - Smaller form factor - No SATA data or power cables - Easy to install and replace
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Replacing laptop storage
All internal - Open a cover on the back - Open the entire laptop • Can be very modular - Two screws and the drive slides out • M.2 drives are even easier - One screw - similar to RAM installation
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Migrating from HDD to SSD
• An impressive upgrade - Move from spinning mechanical drive to solid state memory - It's almost like getting a new laptop • Install an OS on the SSD - Move user documents between drives - Install any required applications - Can be time consuming • Image/clone the HDD - No OS installation required - Move everything from one to the other • Imaging software needed - Sometimes included with the SSD - Many commercial and open source options • Create an image file - One drive at a time • Drive-to-drive image - Image directly from one drive to the other
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802.11 wireless and Bluetooth
Wireless network connectivity - Connect without wires • 802.11 - Local area network (LAN) - High speed, Internet access • Bluetooth - Personal area network (PAN) - Short range - Connect peripherals and other nearby devices
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Biometrics
• Sign in or unlock your laptop with a fingerprint reader or face recognition - Something you are • Requires additional configuration in the OS - Hardware required for most options • Relatively secure - Faces and fingerprints are quite unique
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Near-field communication (NFC)
Short-distance networking - 4 centimeters or less - Data transfers or authentication • Common on mobile phones and smart watches - Payment method on your wrist • Use it for authentication without typing a password - Hospital workstations, warehouses, manufacturing
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Portable LCD
• Liquid crystal display - Light shines through liquid crystals • Advantages - Lightweight - Relatively low power - Relatively inexpensive • Disadvantages - Black levels are a challenge - Requires separate backlight - Florescent, LED, etc. - Lights are difficult to replace
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Webcam
• Video capture - Built-in camera and microphone • Usually includes both audio and video - Specialized drivers and software
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Microphone
• Built-in to the laptop display - Useful for video calls • Not good for non-casual use - Analog or USB microphones can help
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Fluorescent vs. LED backlighting
• LED-backlit LCD display - Backlight is LEDs instead of florescent - LEDs around the edge of the screen - An array of LEDs behind the screen - The latest laptops are LED-backlit • CCFL - Cold Cathode - Fluorescent Lamp - Higher voltage and power needed - Added thickness to the display - No longer a common backlight - Older laptops will use these
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Backlight and inverter
• LCD displays need a backlight - Florescent lamp/LED to LCD display to your eyes • Some laptops have inverters - Turn DC into AC • Verify backlight - Look closely and use a flashlight • May need to replace the LCD inverter or display - Choose carefully
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Digitizer
• Use a pen-like device as input - Stylus input - Useful for graphical input • Used commonly on laptop / tablets - Or hybrid devices
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LCD technologies
TN (Twisted Nematic) LCD - The original LCD technology - Fast response times (gaming!) - Poor viewing angles - color shifts • IPS (In Plane Switching) LCD - Excellent color representation - More expensive to produce than TN • VA (Vertical Alignment) LCD - A good compromise between TN and IPS - Good color representation - Slower response times than TN
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OLED
• Organic Light Emitting Diode - Organic compound emits light when receiving an electric current • Thinner and lighter - Flexible and mobile - no glass needed • No backlight - The organic compound provides the light • Tablets, phones, smart watches - Very accurate color representation - A bit higher cost than LCD
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Wi-Fi antennas
Multiple antennas - WiFi main and aux / Bluetooth • Antenna wires wrap around the laptop screen - It's up high!
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Touchscreen
• Merge laptop and tablet input - Digitizer responds to touch - No keyboard required • But often still available - Many options for input - Use the best one for the job
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USB
Universal Serial Bus - High-speed wired communication - Used for charging and data transfers • Micro-USB - A smaller USB connection - Common now worldwide • Older devices may use Mini-USB - Slightly larger
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USB-C
• 24-pin double-sided USB connector - Used for both hosts and devices • Acts as a USB 2.0/3.0/3.1/4 connection - Different signals can use the same connector • Can transmit other signals - DisplayPort, HDMI, Thunderbolt
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Lightning
• Apple proprietary - 8-pin digital signals - iPhone and iPad devices • Some advantages over Micro-USB - Higher power output for phones and tablets - Can be inserted either way - Simpler design
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Serial interfaces
DB-9 - also called DE-9 • Commonly used for RS-232 signals - Recommended Standard 232 - An industry standard since 1969 • Serial communications standard - Traditionally used for modem connections • Now used as a configuration port - Switches, routers, firewalls, etc - Use a USB to DB-9 converter cable
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NFC
Near Field Communication - Send small amounts of data wirelessly over a limited area • Built into your phone - Payment systems, transportation,in-person information exchange • Access token, identity "card" - Short range with encryption support
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Bluetooth
• High speed communication over short distances - PAN (Personal Area Network) • Connects our mobile devices - Smartphones - Tethering - Headsets and headphones - Health monitors - Automobile and phone integration - Smartwatches - External speakers
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Hotspot
• Turn your phone into a WiFi hotspot - Your own personal wireless router - Extend the cellular data network to all of your devices • Dependent on phone type and provider - May require additional charges and data costs
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Touch pens
• Touchscreen pen / touch screen stylus / capacitive stylus - Activate the interface without actually touching it • Handwriting - Note taking, signatures • Precise selection - Easier to see the screen
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Active stylus
Digital stylus - A more advanced writing tool • The stylus communicates directly to the device - Pressure sensitivity, programmable buttons, etc. • Must be compatible with the tablet - e.g., Apple iPad uses an Apple Pencil
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Drawing pad
Use an active stylus with an external digitizer - Very precise input
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Trackpad
Replace the mouse - Useful in tight working areas - Common on laptops • External options - Battery powered - Bluetooth connected • Drag and tap - Or use multiple finger input for right-clicking, zooming, and window control • Enable and disable - Avoid inadvertent mouse clicks and movements
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Headsets
• Hands-free audio - Earphones and microphone • Wired - USB connections are common on laptops - Connects to 3.5 mm TRRS (tip-ring-ring-sleeve) connector - Analog audio jack - iPhone can use Lightning port • Wireless - Bluetooth headsets
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Speakers
Mobile audio - Battery powered • Wireless connection - Bluetooth link • Stereo sound - Small package
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Camera / webcam
Internal or external - Commonly external on desktops, internal on laptops/tablets/phones • Accessible from multimedia applications, photo utilities,and video conferencing - Real-time video communication
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Docking station
Docking station - Use external keyboard and mouse - Extend existing laptop interfaces - Add additional functionality - Desktop adapter cards - Avoid cable issues
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Port replicator
• Port replicator - Similar to a docking station - Does not commonly have an expansion card option - Usually connects using USB
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Cellular networks
• Mobile devices - "Cell" phones • Separate land into "cells" - Antenna coverages a cell with certain frequencies • 2G networks - GSM - Global System for Mobile Communications - CDMA - Code Division Multiple Access • Poor data support - Originally used circuit-switching - Minor upgrades for some packet-switching
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GSM
• Global System for Mobile Communications - Mobile networking standard 1.4 - Cellular Standards • 90% of the market - Originally an EU standard - Worldwide coverage • Used by AT&T and T-Mobile in the United States - Move your SIM card (Subscriber Identity Module) from phone to phone • Original GSM standard used multiplexing - Everyone gets a little slice of time
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CDMA
Code Division Multiple Access - Everyone communicates at the same time - Each call uses a different code - The codes are used to filter each call on the receiving side • Used by Verizon and Sprint - Handsets are controlled by the network provider - Not much adoption elsewhere
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3G technology
3rd Generation - Introduced in 1998 • Upgraded data connectivity over 2G - Incremental 3G updates improved speeds - Usually several megabits per second • Bandwidth improvement allowed new functionality - GPS - Mobile television - Video on demand - Video conferencing
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4G and LTE
• Long Term Evolution (LTE) - A "4G" technology - Converged standard (GSM and CDMA providers) - Based on GSM and EDGE (Enhanced Data Rates for GSM Evolution) - Standard supports download rates of 150 Mbit/s • LTE Advanced (LTE-A) - Standard supports download rates of 300 Mbit/s
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5G
• Fifth generation cellular networking - Launched worldwide in 2020 • Significant performance improvements - At higher frequencies - Eventually 10 gigabits per second - Slower speeds from 100-900 Mbit/s • Significant IoT impact - Bandwidth becomes less of a constraint - Larger data transfers - Faster monitoring and notification - Additional cloud processing
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Updates
• PRL (Preferred Roaming List) updates - CDMA networks (i.e., Verizon, Sprint) • Allows your phone to connect to the right tower - Can be updated over the air (OTA)
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Turn your phone into a WiFi hotspot - Your own personal wireless router - Extend the cellular data network to all of your devices • Dependent on phone type and provider - May require additional charges and data costs
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Bluetooth pairing
• Connect a Bluetooth device - Built-in security - Use or verify a PIN • Pair the devices one time - Future connections should be automatic • Check with the manufacturer - May prefer a specific sequence - Discoverable mode isn't always obvious
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Bluetooth pairing process
• Enable Bluetooth on both devices - Android and iOS: Settings / Bluetooth • Set devices to discoverable mode - May require key sequence on Bluetooth device • Select discovered device - Many devices may appear! • Enter or confirm PIN - Should be the same on both devices • Test connectivity - Devices should now communicate
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GPS (Global Positioning System)
• Created by the U.S. Department of Defense - Over 30 satellites currently in orbit • Precise navigation - Need to see at least 4 satellites • Determines location based on timing differences - Longitude, latitude, altitude • Mobile device location services and geotracking - Maps, directions - Determine physical location based on GPS, WiFi, and cellular towers
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MDM (Mobile Device Management)
• Manage company-owned and user-owned mobile devices - BYOD - Bring Your Own Device • Centralized management of the mobile devices - Specialized functionality • Set policies on apps, data, camera, etc. - Control the remote device - The entire device or a "partition" • Manage access control - Force screen locks and PINs on these single user devices
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MDM configurations
• Corporate email configuration - User does not need to configure anything - The MDM makes the changes on the device - Account details, server address, communication method • Two-factor authentication - Require specific authentication types - Biometrics, pseudo-random authentication app • Corporate applications - Allow or restrict app installation - Prevent unauthorized app usage
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Configuring a mobile device
• Many settings are preconfigured - Telephone / Text messaging • Email - Everyone handles email services differently - Corporate email configurations can vary • Data synchronization - Based on data rates and speeds - Important for backup and recovery
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Microsoft 365
• Outlook, Exchange - Microsoft's email service - Usually the same for Hotmail and Outlook.com • Authenticate to Microsoft 365 - Username, password • Select the items to synchronize - Changes in Outlook will appear on the mobile device • Same process for Google Workspace - Formerly known as G Suite
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iCloud
• Integrated into iOS and iPadOS - Provide an iCloud username and password • Select synchronization options - Extensive customization • Synchronize to macOS - Use your desktop, laptop, or mobile device
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Synchronizing data
• Data types - Mail - Pictures, music, video - Calendar - Contacts • Data caps and transfer costs - Cellular vs 802.11 - Enable or disable network connections - Control the use of cellular downloads
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A series of moving vans
Efficiently move large amounts of data - Use a shipping truck • The network topology is the road - Ethernet, DSL, cable system • The truck is the Internet Protocol (IP) - We've designed the roads for this truck • The boxes hold your data - Boxes of TCP and UDP • Inside the boxes are more things - Application information
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TCP and UDP
• Transported inside of IP - Encapsulated by the IP protocol • Two ways to move data from place to place - Different features for different applications • OSI Layer 4 - The transport layer • Multiplexing - Use many different applications at the same time - TCP and UDP
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UDP - User Datagram Protocol
Connectionless - No formal open/close to the connection • "Unreliable" delivery - No error recovery - No reordering of data or retransmissions • No flow control - Sender determines the amount of data transmitted
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Why would you ever use UDP?
• Real-time communication - There's no way to stop and resend the data - Time doesn't stop for your network • Connectionless protocols - DHCP (Dynamic Host Configuration Protocol) - TFTP (Trivial File Transfer Protocol)
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Communication using TCP
• Connection-oriented protocols prefer a "return receipt" - HTTPS (Hypertext Transfer Protocol Secure) - SSH (Secure Shell) • The application doesn't worry about out of order frames or missing data - TCP handles all of the communication overhead - The application has one job
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Speedy delivery
• The IP delivery truck delivers from one (IP) address to another (IP) address - Every house has an address, every computer has an IP address • Boxes arrive at the house / IP address - Where do the boxes go? - Each box has a room name • Port is written on the outside of the box - Drop the box into the right room
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Lots of ports
• IPv4 sockets - Server IP address, protocol, server application port number - Client IP address, protocol, client port number • Non-ephemeral ports - permanent port numbers - Ports 0 through 1,023 - Usually on a server or service • Ephemeral ports - temporary port numbers - Ports 1,024 through 65,535 - Determined in real-time by the client
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Port numbers TCP/UDP
TCP and UDP ports can be any number between 0 and 65,535 • Most servers (services) use non-ephemeral (not-temporary) port numbers - This isn't always the case - It's just a number. • Port numbers are for communication, not security • Service port numbers need to be "well known" • TCP port numbers aren't the same as UDP port numbers
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Port numbers
Well-known port number - Client and server need to match • Important for firewall rules - Port-based security • A bit of rote memorization - Becomes second nature after a while • Make sure you know port number, protocol, and how the protocol is used
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FTP - File Transfer Protocol
• tcp/20 (active mode data), tcp/21 (control) - Transfers files between systems • Authenticates with a username and password - Some systems use a generic/anonymous login • Full-featured functionality - List, add, delete, etc.
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SSH - Secure Shell
Encrypted communication link - tcp/22 • Looks and acts the same as Telnet
• SMTP - Simple Mail Transfer Protocol - Server to server email transfer - tcp/25 • Also used to send mail from a device to a mail server - Commonly configured on mobile devices and email clients • Other protocols are used for clients to receive email - IMAP, POP3
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DNS - Domain Name System
• Converts names to IP addresses - udp/53 - www.professormesser.com \= 162.159.246.164 • These are very critical resources - Usually multiple DNS servers are in production
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DHCP - Dynamic Host Configuration Protocol
• Automated configuration of IP address, subnet mask and other options - udp/67, udp/68 - Requires a DHCP server - Server, appliance, integrated into a SOHO router, etc. • Dynamic / pooled - IP addresses are assigned in real-time from a pool - Each system is given a lease and must renew at set intervals • DHCP reservation - Addresses are assigned by MAC address in the DHCP server - Manage addresses from one location
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HTTP and HTTPS
Hypertext Transfer Protocol - Communication in the browser - And by other applications • In the clear or encrypted - Supported by nearly all web servers and clients
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POP3 / IMAP
• Receive emails from an email server - Authenticate and transfer • POP3 - Post office Protocol version 3 - tcp/110 - Basic mail transfer functionality • IMAP4 - Internet Message Access Protocol v4 - tcp/143 - Includes email inbox management from multiple clients
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SMB - Server Message Block
• Protocol used by Microsoft Windows - File sharing, printer sharing - Also called CIFS (Common Internet File System) • Using NetBIOS over TCP/IP (Network Basic Input/Output System) - udp/137 - NetBIOS name services (nbname) - tcp/139 - NetBIOS session service (nbsession) • Direct over tcp/445 (NetBIOS-less) - Direct SMB communication over TCP without the NetBIOS transport
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SNMP - Simple Network Management Protocol
• Gather statistics from network devices - Queries: udp/161 - Traps: udp/162 • v1 - The original - Structured tables - In-the-clear • v2 - A good step ahead - Data type enhancements - Bulk transfers - Still in-the-clear • v3 - A secure standard - Message integrity - Authentication - Encryption
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LDAP
LDAP (Lightweight Directory Access Protocol) - tcp/389 • Store and retrieve information in a network directory - Commonly used in Microsoft Active Directory
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RDP - Remote Desktop Protocol
Share a desktop from a remote location over tcp/3389 • Remote Desktop Services on many Windows versions • Can connect to an entire desktop or just an application • Clients for Windows, macOS, Linux, Unix, iPhone, Android, and others
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Network devices
• Many different devices and components - All have different roles • Some of these functions are combined together - Wireless router/switch/firewall • Compare different devices - Understand when they should be used
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Routers
• Routes traffic between IP subnets - Makes forwarding decisions based on IP address - Routers inside of switches sometimes called "layer 3 switches" • Often connects diverse network types - LAN, WAN, copper, fiber
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Switches
• Bridging done in hardware - Application-specific integrated circuit (ASIC) - Forwards traffic based on data link address • Many ports and features - The core of an enterprise network - May provide Power over Ethernet (PoE) • Multilayer switch - Includes routing functionality
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Unmanaged switches
Very few configuration options - Plug and play • Fixed configuration - No VLANs • Very little integration with other devices - No management protocols • Low price point - Simple is less expensive
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Managed switches
• VLAN support - Interconnect with other switches via 802.1Q • Traffic prioritization - Voice traffic gets a higher priority • Redundancy support - Spanning Tree Protocol (STP) • Port mirroring - Capture packets • External management - Simple Network Management Protocol (SNMP)
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Access point
• Not a wireless router - A wireless router is a router and an access point in a single device • An access point is a bridge - Extends the wired network onto the wireless network - Makes forwarding decisions based on MAC address
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Patch Panels
• Combination of punch-down blocks and RJ-45 connectors • Runs from desks are made once - Permanently punched down to patch panel • Patch panel to switch can be easily changed - No special tools - Use existing cables
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Firewalls
• Filters traffic by port number - OSI layer 4 (TCP/UDP) - Some firewalls can filter based on the application • Can encrypt traffic into/out of the network - Protect your traffic between sites • Can proxy traffic - A common security technique • Most firewalls can be layer 3 devices (routers) - Usually sits on the ingress/egress of the network
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Power over Ethernet (PoE)
• Power provided on an Ethernet cable - One wire for both network and electricity - Phones, cameras, wireless access points - Useful in difficult-to-power areas • Power provided at the switch - Built-in power - Endspans - In-line power injector - Midspans
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PoE switch
• Power over Ethernet - Commonly marked on the switch or interfaces
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PoE, PoE+, PoE++
PoE: IEEE 802.3af-2003 - The original PoE specification - Now part of the 802.3 standard - 15.4 watts DC power, 350 mA max current • PoE+: IEEE 802.3at-2009 - Now also part of the 802.3 standard - 25.5 watts DC power, 600 mA max current • PoE++: IEEE 802.3bt-2018 - 51 W (Type 3), 600 mA max current - 71.3 W (Type 4), 960 mA max current - PoE with 10GBASE-T
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Hub
• "Multi-port repeater" - Traffic going in one port is repeated to every other port • Everything is half-duplex • Becomes less efficient as network traffic increases • 10 megabit / 100 megabit • Difficult to find today
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Cable modem
• Broadband - Transmission across multiple frequencies - Different traffic types • Data on the "cable" network - DOCSIS (Data Over Cable Service Interface Specification) • High-speed networking - Speeds up to 1 Gigabit/s are available • Multiple services - Data, voice, video
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DSL modem
• ADSL (Asymmetric Digital Subscriber Line) - Uses telephone lines • Download speed is faster than the upload speed (asymmetric) - ~10,000 foot limitation from the central office (CO) - 52 Mbit/s downstream / 16 Mbit/s upstream are common - Faster speeds may be possible if closer to the CO
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ONT
Optical network terminal - Fiber to the premises • Connect the ISP fiber network to the copper network - Demarcation point (demarc) in the data center - Terminal box on the side of the building • Line of responsibility - One side of the box is the ISP - Other side of the box is your network
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Network Interface Card (NIC)
The fundamental network device - Every device on the network has a NIC - Computers, servers, printers, routers, switches, phones, tablets, cameras, etc. • Specific to the network type - Ethernet, WAN, wireless, etc. • Often built-in to the motherboard - Or added as an expansion card • Many options - Single port, multi-port, copper, fiber
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SDN (Software Defined Networking)
• Networking devices have different functional planes of operation - Data, control, and management planes • Split the functions into separate logical units - Extend the functionality and management of a single device - Perfectly built for the cloud • Infrastructure layer / Data plane - Process the network frames and packets - Forwarding, trunking, encrypting, NAT • Control layer / Control plane - Manages the actions of the data plane - Routing tables, session tables, NAT tables - Dynamic routing protocol updates Extend the physical architecture • Application layer / Management plane - Configure and manage the device - SSH, browser, AP
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Wireless standards
• Wireless networking (802.11) - Managed by the IEEE LAN/MAN Standards Committee (IEEE 802) • Many updates over time - Check with IEEE for the latest • The Wi-Fi trademark - Wi-Fi Alliance handles interoperability testing
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802.11a
• One of the original 802.11 wireless standards - October 1999 • Operates in the 5 GHz range - Or other frequencies with special licensing • 54 megabits per second (Mbit/s) • Smaller range than 802.11b - Higher frequency is absorbed by objects in the way • Not commonly seen today
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802.11b
• Also an original 802.11 standard - October 1999 • Operates in the 2.4 GHz range • 11 megabits per second (Mbit/s) • Better range than 802.11a, less absorption problems • More frequency conflict - Baby monitors, cordless phones, microwave ovens, Bluetooth • Not commonly seen today
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802.11g
• An "upgrade" to 802.11b - June 2003 • Operates in the 2.4 GHz range • 54 megabits per second (Mbit/s) - Similar to 802.11a • Backwards-compatible with 802.11b • Same 2.4 GHz frequency conflict problems as 802.11b
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802.11n (Wi-Fi 4)
• The update to 802.11g, 802.11b, and 802.11a - October 2009 • Operates at 5 GHz and/or 2.4 GHz - 40 MHz channel widths • 600 megabits per second (Mbit/s) - 40 MHz mode and 4 antennas • 802.11n uses MIMO - Multiple-input multiple-output - Multiple transmit and receive antennas
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802.11ac (Wi-Fi 5)
• Approved in January 2014 - Significant improvements over 802.11n • Operates in the 5 GHz band - Less crowded, more frequencies (up to 160 MHz channel bandwidth) • Increased channel bonding - Larger bandwidth usage • Denser signaling modulation - Faster data transfers • Eight MU-MIMO downlink streams - Twice as many streams as 802.11n - Nearly 7 gigabits per second
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802.11ax (Wi-Fi 6)
Approved in February 2021 - The successor to 802.11ac/Wi-Fi 5 • Operates at 5 GHz and/or 2.4 GHz - 20, 40, 80, and 160 MHz channel widths • 1,201 megabits per second per channel - A relatively small increase in throughput - Eight bi-directional MU-MIMO streams • Orthogonal frequency-division multiple access (OFDMA) - Works similar to cellular communication - Improves high-density installations