5.3 Management strats to respond to KPIs

List Management Strategies (TIMSGOTCLRQ)

staff training, innovation, staff motivation, change in management style, global sourcing of inputs, overseas manufacture/global outsourcing, increased investment in technology, cost cutting, initiating lean production techniques, redeployment of resources, Improving quality in production

What KPI’s can Staff Training improve? (4)

level of staff turnover, number of workplace accidents, number of customer complaints, number of sales

What KPI’s can Staff Motivation improve? (5)

rate of productivity growth, number of customer complaints, rate of staff absenteeism, level of staff turnover, percentage of market share

What KPI’s can Change in Management Style improve? (4)

rate of productivity growth, staff absenteeism, staff turnover, number of workplace accidents

What KPI’s can Investment in Technology improve? (5)

rate of productivity growth, level of wastage, number of workplace accidents, number of sales, net profit figures

What KPI’s can Improving Quality in Production improve? (4)

number of customer complaints, number of sales, level of wastage, rate of productivity growth

What KPI’s can Cost cutting improve? (3)

net profit figures, rate of productivity growth, level of wastage

What KPI’s can Lean production techniques improve? (5)

number of sales, market share, net profit figures, rate of productivity growth, level of wastage

What KPI’s can Innovation improve? (4)

percentage of market share, net profit figures, rate of productivity growth, number of sales

What KPI’s can Global Sourcing improve? (3)

percentage of market share, number of customer complaints, number of sales

What KPI’s can Overseas Manufacture improve? (3)

market share, number of sales, number of customer complaints

What KPI’s can Global Outsourcing improve? (5)

rate of productivity growth, percentage of market share, number of sales, number of customer complaints, level of wastage