Management: A Practical Introduction Chapter 1

C) Intrapreneur

A(n) _________ works inside an exsisiting organization, sees an opportunity for a product or service, and develops the opportunity profitability.

A) Whistle Blower

B) Entrepreneur

C) Intrapreneur

D) Disseminator

D) Anita is the manger of accounting in the company.

Which of the following employees is an example of a function manager?

A) Kurt is the CEO of the company. He achieved after working there for 12 years.

B) Rachel is a supervisor and is responsible for the activities of three employees.

C) Connor is responsible and is responsible for the warehouse, production, and product source lines at his company.

D) Anita is the manager of accounting in the company.

A) Controlling

The company president met with senior management to determine what is causing a problem with the company's best selling haircare products. They discuss the cause might be a modification that was made to the manufacturing process or a new training program that was adopted for their assembly-line workers. Which management function is the group concerned with?

A) Controlling

B) Organizing

C) Leading

D) Planning

B) Middle

The regional sales manager of a food distribution company implements plans designed by upper management and coordinates the activities of lower-level sales managers. The regional sales manager would be considered a ________ manager.

A) First-line

B) Middle

C) Nonsupervisory

D) Top

A) Entrepreneur

C) Negotiator

According to Mintzberg what are two of the decisions making roles of a manger?

A) Entrepreneur

B) Disseminator

C) Negotiator

D) Figurehead

A) Mutual-benifical

A labor union is an example of a ________ organization.

A) Mutual-benifical

B) For-profit

C) nonprofit

D) Commonwell

B) Effectiveness

George, a manager at his company, was responsible for helping the company reach its goal of purchasing a manufacturing facility. He laid out a plan to guide him in the purchasing process and successfully carried it out. As a result, the company was able to purchase the facility. Which aspect of management did George demonstrate?

A) Efficiency

B) Effectiveness

C) Conscientiousness

D) Leniency

B) Effective

To be __________ in management means to achieve results, to make the right decisions, and to successfully carry them out in order to achieve to organize goals.

A) Accurate

B) Effective

C) Efficient

D) Targeted

C) Be cost-effective

A company's management team demonstrates efficiency when it uses resources to?

A) Raise product prices

B) Lower the salaries of employees

C) Be cost-effective

D) Illustrates the multiplier effect

D) Conceptualizing

Management is defined as the efficient an effective pursuit of organizational goals accomplished by engaging in all of the following EXCEPT:

A) Controlling

B) Organizing

C) Leading

D) Conceptualizing

B) A group of people who work together to achieve some specific purpose.

Which of the following in the BEST description of an organization?

A) Two or more people who share interests, hobbies, or collective goals.

B) A group of people who work together to achieve some specific purpose.

C) A large number of people gathered together.

D) A group formed by people who are seeking friendship or common interests.

A) They may operate in the public sector.

D) They may operate the private sector.

According to your book, which of the following are true about nonprofit organizations? (Choose all that apply.)

A) They may operate in the public sector.

B) They sell a wide variety of either products or services.

C) They are primarily focused on serving shareholders.

D) They may operate the private sector.

E) They operate to earn a profit.

A) It can be applied both to blue-collar and white-collar skills.

D) It includes using computer systems to mimic human reasoning.

Which two of the following accurately characterized artificial intelligence (AI) in the workplace?

A) It can be applied both to blue-collar and white-collar skills.

B) It requires hiring a greater number of employees.

C) It is being used by fewer companies than ten years ago?

D) It includes using computer systems to mimic human reasoning.

C) Human

Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying?

A) Decisional

B) Technical

C) Human

D) Conceptual

A) Controlling

The managerial function of _________ involves monitoring preformance, comparing it to goals, and taking corrective action when needed.

A) Controlling

B) Organizing

C) Planning

D) Leading

A) Sees opportunities for a product or service.

D) Works inside an existing organization.

Which of the following are characteristics of an intrapeneur? (Choose all that apply.)

A) Sees opportunities for a product or service.

B) Sets the strategic direction for the organization.

C) Launches an outside business.

D) Works inside an existing organization.

D) First-line

In terms of management levels, managers who make short-term operating decisions and direct the tasks of non managerial personnel are called _________ mangers.

A) Top

B) Middle

C) Nonsupervisory

D) First-line

C) Entrepreneur; Manager

It is the role of the _________ to initiate new goods or services and the role of the ________ to coordinate the resources to produce those goods or services.

A) Entrepreneur; Entrepreneur

B) Manager; Entrepreneur

C) Entrepreneur; Manager

D) Manager; Manager

D) Conceptual

The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of __________ skills.

A) Soft

B) Technical

C) Decisional

D) Conceptual

B) Increase the sharing of information.

Knowledge management involves implementing systems and practices in or to

A) Restrict information access to only top management.

B) Increase the sharing of information.

C) Replace institutional knowledge with project management expertise.

D) Inhibit institutional of knowledge among employees.

A) Financial

Natalie was recently promoted to a management position and was elated to learn she would receive a 15% pay increase. Which type of reward is she receiving?

A) Financial

B) Mentor

C) Competitive

D) Multiplier

C) Experiencing a sense of accomplishment

Charlie and his team brought in 30 new clients over the past six months. As the manager, Charlie wanted to share his personal satisfaction with the team and decided to take everyone out for lunch to celebrate their success. Which reward of practicing management does this demonstrate?

A) Building a catalog of services

B) Becoming a mentor

C) Experiencing a sense of accomplishment

D) Challenging one's talent and skill

A) The ability to earn more than most workers

C) Privileges, such as a better office in some companies

D) Fringe benefits, such as health insurance or stock options

What are some of the potential rewards of getting a management degree and following a career in management? Choose all that apply.

A) The ability to earn more than most workers

B) A guarantee of employment in one's chosen field

C) Privileges, such as a better office in some companies

D) Fringe benefits, such as health insurance or stock options

A) Mentor

A(n) ________ is an experienced person who provides guidance to someone new to the workplace.

A) Mentor

B) Director

C) Liaison

D) Arbitrator

B) A mentor

Alisha is a senior partner in a law firm. She has given Victoria, a new associate fresh out of a law school, guidance and advice to help her grow in her career. Alisha would be described as

A) A prodigy

B) A mentor

C) A liaison

D) An arbitrator

Establishing goals and determining how to achieve them.

Planning

Arranging tasks, human resources, and other resources to accomplish the necessary work

Organizing

Monitoring performance against goals and taking corrective action as needed

Controlling

Motivating, directing, a influencing others to achieve organizational goals

Leading

B) It presents a significant opportunity to boost sales.

C) It reduces the cost of communications.

The internet does which of the following for companies or activities that depend heavily on the flow of information? (Choose all the apply)

A) It poses a serious threat to continued growth.

B) It presents a significant opportunity to boost sales.

C) It reduces the cost of communications.

D) It prevents companies from having to deal with ethical dilemmas.

B) Provide guidance

D) Resolve conflicts

E) Coordinate team efforts

Which of the following are typical responsibilities associated with a team leader leader? Select all that apply.

A) Control resources

B) Provide guidance

C) Hire and fire personnel

D) Resolve conflicts

E) Coordinate team efforts

Preforming symbolic tasks that represent the organization.

Figurehead

Taking responsibility for the actions of subordinates.

Leadership

Working with those outside the work unit or organization to develop alliances that help achieve organizational goals

Liaison

A) Sees opportunities for a product or service

C) Works inside an existing organization

Which of the following are characteristics of an intrapreneur?(Choose all that apply)

A) Sees opportunities for a product or service

B) Launches an outside business

C) Works inside an existing organization

D) Sets the strategic direction for the organization

B) Sue determined that, to meet finical goals, her sales staff needs to contact four new customers each month and boost sales by 12%.

Which of the following managers is demonstrating the managers is demonstrating the management function of planning rather than organizing, controlling or leading?

A) Valerie awarded a $50 bonus to employees who brought in a new customer.

B) Sue determined that, to meet finical goals, her sales staff needs to contact four new customers each month and boost sales by 12%.

C) Martin created the position of CTO and reassigned the technical services and website analytics groups to report to that person.

D) Kyle reviewed the sales figures after six months and replaced three of the salespeople who were underperforming.

A) Leading

Motivating, directing, and otherwise influencing people to work had to achieve the organization's goals is the definition of which management function?

A) Leading

B) Organizing

C) Conceptualizing

D) Informing

B) Controlling

C) Leading

D) Planning

E) Organizing

What are four management functions?

A) Building

B) Controlling

C) Leading

D) Planning

E) Organizing

A) Entreperenuers

Because they are willing to take risks in the pursuit of new opportunities, including the risk of personal financial failure, _______ need the confidence to act decisively.

A) Entreperenuers

B) Leaders

C) Bosses

D) Middle mangers

C) Social Media

Lennart decided to use Twitter to generate interest in the new sandwiches he is adding to his food truck menu. Which form of e-communication is he employing?

A) E-mail

B) Cloud Computing

C) Social Media

D) Texting

A) Organizing

Which of the four functions in the management process is dedicated to arranging tasks, people, and other resources to accomplish the work?

A) Organizing

B) Controlling

C) Leading

D) Planning

A) Inspring Trust

B) Motivating Others

D) Communicating well with others

Which of the following are classified as soft skills? (Check all that apply)

A) Inspring Trust

B) Motivating Others

C) Math Proficiency

D) Communicating well with others

E) Problem-Solving Technical Issues

A) Database

Which of the following can provide a user with instant access to a vast quantity of computer files related to a single topic?

A) Database

B) Social Media

C) E-commerce

D) Firewall

D) Entrepreneur and intrapreneur

What are the two types of entrepreneurship?

A) First-mover and late-mover

B) For-profit and nonprofit

C) Sole proprietorship and corporation

D) Entrepreneur and intrapreneur

C) General

Tyler, a top manager at his company, is in charge of finance and human resources. Since he is responsible for several activities in the organization, he is an example of what type of manager?

A) Functional

B) Staff

C) General

D) Specialty

A) Figurehead

D) Leader

Which of the following managerial roles were identified by Mintzberg as interpersonal roles? Check all that apply.

A) Figurehead

B) Spokesperson

C) Disseminator

D) Leader

C) Organizing

In the new department he is setting up, Jason is arranging to have only the top managers report to him. Everyone else will report to the head of human resources. Jason's actions correspond to which of the four management functions?

A) Planning

B) Controlling

C) Organizing

D) Leading

A) Controlling

The managerial function of _______ involves monitoring performance, comparing to goals, and taking corrective action when needed.

A) Controlling

B) Organizing

C) Leading

D) Planning

A) Political Party

C) Trade Association

What are two examples of a mutual-benefit organization?

A) Political Party

B) Government Offices

C) Trade Association

D) Social-Welfare Agency

D) Top

Angelo has been promoted within the organization. He now is responsible for establishing organization-wide policies and strategies, and making long-term decisions that affect the organization as a whole. Angelo would be characterized as ______ manager.

A) Middle

B) Nonsupervisory

C) First-line

D) Top

A) Leading

The four principal functions that managers preform are planning, organizing, controlling, and ______.

A) Leading

B) Pushing

C) Providing

D) Assimilating

A) The Internet

Which of the following is defined as the global network of independently operating but interconnected computers?

A) The Internet

B) Databases

C) E-business

D) E-commerce

B) Entrepreneur

A(n) _________ sees an opportunity for a new product or service and launches a business to try to realize it.

A) Functional Manager

B) Entrepreneur

C) In-house development manager

D) Line Manager

A) Plan, organize, lead, control

POLC is an abbreviation used to remember which of the following four management functions?

A) Plan, organize, lead, control

B) Portion, order, lead, contain

C) Price, organization, learn, control

D) Profit, order, learn, contain

A) Team leader

A team member who is responsible for facilitating team activities toward achieving key results is called a __________.

A) Team leader

B) Middle manager

C) First-line manager

D) Division head

D) A functional manager.

Gerard is responsible for the management of the human resources department and no other organizational activity. Because his area of management is only one organizational activity, he would be classified as

A) A board member.

B) A general manager.

C) A team leader.

D) A functional manager.

B) Disseminator

C) Spokesperson

D) Monitor

According to Mintzberg, which of the following would be characterized as a manager's informational roles?

A) Entrepreneur

B) Disseminator

C) Spokesperson

D) Monitor

E) Liaison

A) Entrepreneurship

Rather than work for someone else, Kendrick decided to start his own business with the new product he developed. This is an example of ________.

A) Entrepreneurship

B) Product licensing

C) A buy-out

D) Management

D) High-touch

Janice is a middle manger at a mobile phone distribution center. It is her job to work with employees to make sure they have the tools to keep customers and suppliers happy. Since she deals with people rather than a computer, Janice has a(n) ______ job.

A) Anti-social

B) Automated

C) Mechanized

D) High-touch

A) Africa American

B) Asians

D) Hispanics

Which of the following racial or ethnic groups in the United States are expected to increase in terms of percentage of the population over the next few decades? Select all that apply.

A) Africa American

B) Asians

C) Non-Hispanic whites

D) Hispanics

C) Top

Those in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called ________ mangers.

A) Middle

B) Nonsupervisory

C) Top

D) First-line

A) First-line

Stefan supervises ten sales associates in his role at the retail store. What management level is Stefan working at?

A) First-line

B) Middle

C) Top

D) Part-time

B) telecommute.

Elizabeth is an accountant for a large company and works out of her house. She uses e-mail, videoconferencing, and other technologies to communicate with her coworkers at the office. Someone who works from home using these technologies is said to

A) cloud compute.

B) telecommute.

C) arbitrate.

D) job transfer.

B) globalization

Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for ________.

A) quality

B) globalization

C) innovation

D) efficiency

A) a local fire department

B) the U.S. Postal Service

D) the military

What are three examples of commonweal organizations?

A) a local fire department

B) the U.S. Postal Service

C) the Red Cross

D) the military

E) a state college

C) informational

Cassie is the public relations spokesperson for a company. She has scheduled a meeting with stockholders to inform them of an upcoming dividend release. What type of managerial role is Cassie involved with?

A) decisional

B) interpersonal

C) informational

D) inspirational

D) efficiency

It is the goal of the managers at Trevor's company to rework the production line so that it produces as many automobile parts as quickly as possible with its current workforce. This is an example of improving ________ to gain competitive advantage.

A) innovation

B) customer responsiveness

C) quality

D) efficiency

C) videoconferencing

The New York and Chicago offices of Jenna's company have weekly meetings. Rather than flying to the respective offices, the employees use _______, which allows them to see, hear, and talk with each other over the computer.

A) artificial intelligence

B) project management software

C) videoconferencing

D) telecommuting

A) entrepreneurs

Which of the following groups is BEST known for being action oriented and impatient to get things done as quickly as possible?

A) entrepreneurs

B) subordinates

C) employees

D) managers