Smart Serve Ontario Practice Flashcards

Comprehensive practice flashcards covering liquor laws, intoxication signs, service regulations, and liability based on Smart Serve Ontario training materials.

Standard Drink

A drink that contains exactly $0.6$ ounces ($17$ mL) of pure alcohol.

Standard Drink (Beer)

A serving of $12$ ounces ($341$ mL) of beer with $5\%$ alcohol.

Standard Drink (Wine)

A serving of $5$ ounces ($142$ mL) of wine with $12\%$ alcohol.

Standard Drink (Spirits)

A serving of $1.5$ ounces ($43$ mL) of spirits with $40\%$ alcohol.

Standard Drink Calculation Formula

$$60 \div \text{Alcohol Percentage} = \text{Amount (in ounces)}$$

Intoxication

A state in which a person’s normal capacity to think, act, and move is impaired by alcohol, cannabis, and/or other drugs.

Physical signs of intoxication

Changes in an individual’s appearance (e.g., flushed face, glassy eyes), movements (e.g., swaying, fumbling), and vital signs (e.g., slower breathing).

Mental/cognitive signs of intoxication

An individual’s loss of self-control and inhibitions, loss of memory, and a decreasing ability to make good decisions.

Social signs of intoxication

Changes in how an individual interacts with staff and others, such as becoming argumentative, aggressive, or overly friendly with strangers.

Traffic Light System: RED

Stop service; the guest’s Blood Alcohol Concentration (BAC) is likely $0.08\%$ or above.

Traffic Light System: YELLOW

Caution and slow down service; the guest’s BAC is likely between $0.05\%$ and $0.07\%$.

Traffic Light System: GREEN

Go; no signs of intoxication are evident and BAC is likely $0.05\%$ or less.

Blood Alcohol Concentration (BAC)

The amount of alcohol in the bloodstream.

Alcohol Elimination Rate

The body eliminates alcohol at a rate of approximately one Standard Drink per hour, typically estimated at $0.015$ mg/100 ml/hr.

Sandy’s Law

A law requiring signs warning that drinking liquor during pregnancy can cause Fetal Alcohol Spectrum Disorder (FASD).

Liquor Licence and Control Act, 2019 (LLCA)

The law, regulations, and standards governing the sale, service, and delivery of liquor in Ontario.

Caterer’s Endorsement

An add-on to a liquor licence that allows the licensee to sell and serve liquor off the licensed premises.

Bring Your Own Wine (BYOW) Endorsement

Allows guests to bring sealed, commercially-made wine into a restaurant; the bottle must be opened by the licensee or staff.

Special Occasion Permits (SOPs)

Permits issued by the AGCO for the sale, service, and sampling of liquor at private or public events.

Private Event (under SOP)

An event for invited guests only, not publicly advertised, where liquor cannot be sold for profit or used for personal gain.

Take Home the Rest (THTR)

An amendment to the LLCA allowing guests to take home an opened, partially-consumed bottle of wine that has been securely resealed by the licensee.

Civil Liability

The right for an individual to sue for damages in court if they believe you have been negligent or failed to provide a duty of care.

Vicarious Liability

A legal principle where employers are held responsible for the negligent or wrongful conduct of their employees.

Duty of Care

The legal obligation of licensees and employees to keep guests safe from reasonably foreseeable harm and prevent intoxication.

Occupier's Liability Act (OLA)

A law dealing with injuries caused by the condition of the premises or activities taking place at the establishment.

Incident Report

A record of a specific situation (e.g., violent guest, refused sale, police visit) that occurred at a licensed establishment and how it was handled.

Sexual Violence

Any unwanted verbal or physical sexual acts, and attempts to obtain sexual acts by violence, force, or fear.

Sexual Harassment

Unwelcome sexual advances, requests for sexual favours, and other verbal or physical harassment of a sexual nature.

Drug-Facilitated Sexual Assault (DFSA)

An unwanted sexual act carried out on individuals intoxicated by mind-altering substances like alcohol, cannabis, or GHB.

Consent

A clear, conscious, and voluntary agreement to have contact, which can be withdrawn at any time.