#1 Club Convention Study Guide

What are three reasons you could be missing fries from your stat?

1. When bringing the boxes from the freezer, dropping the boxes on the floor can break the fries

2. When pouring the fries into the fry hopper, dropping fries onto the floor

3. Miscounting during inventory

Give two examples of raw waste:

1. a piece of regular meat

2. a fish filet patty

Name the five components of Food Over Base

1. Variance Stat

2. Condiments

3. Raw Waste

4. Completed Waste

5. Meal Ticket

Variance Stat

the difference between what the computer thinks we used (based on items sold) vs. what we actually have (what we counted during inventory)

Why does variance stat matter?

1. to prevent overordering or stockouts

2. can distort profit margins

3. supports reliable order fulfillment and customer satisfaction

What is the most valuable condiment in the store?

oil

Examples of condiments

sauce, oil, toppings

Examples of Completed Waste

Big Mac, 10 piece nugget, cheeseburger (making more than the customer demands)

What is a yield?

How many completed items we should get out of a sleeve or case of product

What is the calculation to figure out payroll?

Multiply the average wage by the number of hours. Divide this number by the sales to get payroll

When should managers be setting up the floor for their shifts?

A minimum of 24 hours in advance

If you forget to enter end-of-night waste into raw waste, where will those items show up?

in variance stat

Explain what the anchor position is on the DSPT

The employee on the floor plan in the highest numbered spot who would be cross-trained in all the positions so they can be flexed to help eliminate danger zones (DSPT-dynamic shift positioning tool)

What do the boxes on the DSPT represent?

Where you would put the next two people on the floor if you decided to add on crew to help build sales

What is the maximum hours a 14/15 year old can work on a school day?

2.5 hours

What is the maximum hours a 14/15 year old can work during a school week?

14 hours

What is the maximum hours a 16/17 year old can work during a school day?

3.5 hours

What is the maximum hours a 16/17 year old can work during a school week?

26

Name all six Beverages

Strawberry Watermelon Refresher, Mango Pineapple Refresher, Blackberry Passionfruit Refresher, Orange Dream, Dirty Dr. Pepper, and Sprite Berry Blast

How long is lemonade good for in the cambro and the pitcher?

Cambro—4 days; Pitcher—2 days

Which beverages get a straw?

All Refreshers

How many pumps for each refresher?

Small—3, Medium—4, Large—5

What is the inclusion hold time once put in a container?

24 hours

How many times do we stir the new beverages?

6

What is the correct new procedure for making iced coffees?

Place label on correct cup size, add liquid sugar, cream and iced coffee to the bottom line, add ice to the rim of the coffee and stir 6 times

How long should lemonade be refrigerated before being used?

at least 2 hours

What are the only bags in the store that get double folded?

Bags inside of delivery bags

Which fries do we take for a delivery order?

The freshest fries available

What are defects and what is the company goal?

When part of a delivery order is incorrect. 2.5%

What is CSAT and what is our company goal?

Customer Satisfaction Rating, 4.5

What is ADWT and our company goal?

The average wait time for delivery drivers once they are in the store- 3:30

What percent of sales for delivery is our company goal?

20%

How many tiers are there on the mobile app?

6

How long does it take for points on the mobile app to expire?

6 months

What do the new drinks automatically need when ordered for delivery?

the sip lid sticker

Where do you start your travel path?

Outside in the parking lot

How many sprays of butter are needed to cook three steaks?

Four sprays before dropping the steak and four sprays after covering the steak in onions

What are the three W’s when parking a car?

When, Why, and Where

How often does the E production monitor update?

Every 15 minutes

What do black and white borders around E production items indicate?

Black indicates a decrease and white indicates an increase

What is thaw time for buns?

4 hours

What is thaw time for muffins and tortillas?

12 hours

What breakfast items do we keep in the Moffat cabinet?

Round egg, Folded egg, Scrambled egg, Sausage and burritos

What parts of the muffins and bagels get butter?

Muffins on the crown; bagels on crown and heel

What are the six reportable illnesses?

Hepatitis A, E coli, Norovirus, Shigella, Salmonella Typhoid, Salmonella Non-Typhoid

What are the symptoms an employee cannot work with?

Vomiting, Diarrhea, Jaundice, Open-Cuts and Sores, Fever, and Sore Throat

What is the food safety minimum temp for 10:1, steak and sausage?

155/158

What is the food safety minimum temp for quarter meat?

175

What is the food safety minimum temp for chicken?

165

What is the food safety minimum temp for fish and round egg?

155

What should you do if the internal temperature of a regular meat patty comes up at 145 degrees?

Throw away all of the patties, wash, rinse and sanitize all utensils used to cook the meat and raise the cook time on the grill

How do you calibrate the pyrometer?

Take a cup of ice water from the ABS and check the temperature to make sure the pyrometer reads between 30-34 degrees

What is the correct sanitizer concentration level for towels and the back sink?

Towels—50-100 PPM; Sanitizer—200-300 PPM

What is the correct temperature range for refrigerators and freezers?

Refrigerator—34-40; Freezer—0 to minus 10

What is the minimum temperature for hand washing sinks?

100 degrees

How do we sanitize the pyrometer between checks?

Wiping the needle with a sanitized towel

What is OEPE and what is McDonald’s target goal?

Order End Present End—120 seconds

What is the hold time for French Fries?

7 minutes

What is the hold time for hashbrowns?

10 minutes

What is the maximum number of pies you can drop on a tray?

12

How long is the hold time for coffee brewed into the metal pots?

1 hour

What are the seven enemies of oil?

Salt, Air, Carbon, Water, Heat, Soap, Time

What is the desired range for quarter meat for food safety?

175-190

How many napkins do each bag get?

A—2, B—3, C—5

What is the temperature time for mac sauce?

4 hours

What is the temper time for cheese?

1 hour

How often do we need to wash, rinse, and sanitize utensils and small wares?

Every four hours

What is the minimum number of tortillas you can thaw on a bun tray?

5

What breakfast item is always stored on the top of the moffat cabinet?

Sausage

What is the minimum temperature that items in the UHC need to be stored at?

140 degrees

What is the significance of the orange container we keep at the shake machine?

The items held inside hold high allergen items

How should cheese be placed on a qpc?

In a star formation

How long do you have to wait before placing a second fry basket in the same vat?

30 seconds

How should mcgriddles be placed on a tray when put on a tray for baking ?

Arches up

What does it mean in drive thru when you split functions?

Separate the person taking cash and taking orders

How many cars in the drive thru line do you need to be considered in the danger zone?

3

What are the three most important things needed in order to run a successful shift?

People, product, and equipment

How often should grills be stream cleaned?

Every 15 minutes

When doing round egg food safety which egg do you cut open to check the gelled yolk?

The egg with the highest temperature

What does CAYGO stand for?

Clean as you go

FIFO

First in first out

Give an example of three golden moments

Holding the door, table touching, being extra nice

LAST

Listen, Apologize, solve the problem, thank the guest

A guest is angry with a front counter employee and you see this from the observation zone. What do you do?

Approach the guest with open body language and introduce yourself without interrupting. Then use the LAST model to diffuse the situation

What are some key indicators that a guest is upset?

Tone of voice, body language, upset facial expressions, eye contact

Demonstrate how you would deescalate an angry guest.

Listen to what they have to say without interrupting, introduce yourself, empathize with them, solve the problem and give them a BOG . Thank the guest for letting them fix their problem

Which interactions in the drive thru should you be using the guest’s name for the mobile order

All of them

What is table touching and why is it important?

Checking in on a guest a couple minutes after they have received their order. It is important because it lets us help build a better experience for the guest by making sure they have everything they need as well as fix any problems they might have had before they can do a complaint

“Five foot rule”

Making sure to say hello and greet any guest that you come into contact with at five feet or less from you

What is the McDonald’s promise?

Make it right, make it special, make it fast

What are McDonald’s five core values?

1. Serve

2. Inclusion

3. Family

4. Community

5. Integrity

A guest is upset because they forgot to use the app to accrue points. How could you resolve this problem ?

Teaching the guest how to add points with the receipt

If a guest has a young child with them, what is a way to incorporate hospitality into their visit ?

Try and find them a specific toy or strike up a conversation about a game or character that they might have on their shirt

How can proper floor plan setup affect hospitality?

Make sure all customer facing people have been properly trained on hospitality and always smile and have a friendly tone of voice