Wingstop Cashier Certification Training
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39 Terms
FIFO
first in first out to get older stuff out
what is the wingstop phone greeting
Thank you for calling wingstop on (cross streets) This is (Name) your wing expert. How may I help you
Can you accept a $100 bill
Not on your own, A manager on duty must approve $50 bills and above
When can guests redeem the free fry for completing a survey
On their next visit. Order must be placed online, cannot redeem in store
How do we acknowledge and appreciate our guests
greetings and farewells
how many times do you repeat the order back to the guest
twice
Explain BLAST
Believe, Listen, Apologize, Solve/Satisy, Thank
Do we use the phrase anything else
no
Describe how we operate with a guest first mentality
Welcome guests as they walk in. Thank yous and byes, asking for their name
how many times do you use guests name
twice
who approves discounts
MOD
what discounts do we ofer
10% military 20% for TM's on their day off 50% on the clock adding to their meal 100% TM meals
Shelf life of Honey Mustard
7 days
How many corn cobbs per tray
40
what are the 3 steps to prepping brownies
remove from freezer and place into a bag, add then label and date, let thaw for 4 hours
what is the shelf life on Ranch and Bleu Cheese
4 days
what is the shelf life of corn and veggies
corn is 24 during thawing and 48 on shelf. Veggies is 5 days
how to set up expo station
make sure everything is in and has no lids and is the right date and is stocked up
how do you request days off
2 weeks in advance through paycor
how do you call off
must call 2 hours in advance
where is the uniform policy
back of house
what is the cell phone policy
off and away
how do you clean the soda machine
wash, rinse, sanatize
when do you change the syrup
when its out
what cleaning/ restocking do you do at the end of your shift
restrooms, trash, paper towels, ice, soda machine, etc.
how many seconds do you wash your hands
20 seconds
when should you wash your hands
after touching food, going to the restroom, taking out trash, touching hair
who delegates cleaing duties
MOD
where is the panic button. how many seconds do you holds it
under FOH table near register. holds for 5 seconds
where is the MSDS book and what is it for
varies by store and is for chemical information and first aid
what are the flavors in order from spiciest to least
Atomic, Mango Habanero, Cajun, Original Hot, Spicy Korean, Hot Honey Rub, Louisiana Rub, Mild, Smokey BBQ, Lemon Pepper, Garlic Parm, Hawaiian, Plain
where is the coupon button and what is on it
on the pay screens, and has frey 3 pc BW or fries or 3 pc Bone in etc.
what is the quote time for fries and well done fries
5 mins and 7 minutes
what is the quote time for well done corn
we dont allow well done corn
do we encourage well done wings
no
what are the items we upsell
BW Classic wings and drinks
what are the quote times for BW CL and Tenders
18 mins for all
what is the max amount of money on a gift card
50
Do we smile
Always