Chapter 3 - Individual Differences & Emotions at Work

Flashcards covering individual differences, multiple intelligences, personality, self-efficacy, self-esteem, locus of control, and emotions at work.

___ are the many attributes that describe each of us as a person and influence how we approach work, problems, conflict, and interactions.

Individual Differences

Visualizing the world in 3D is characteristic of ___ intelligence in Gardner's theory of multiple intelligences.

spatial

Sensing people's feelings and motives is a key aspect of ___ intelligence according to Gardner.

interpersonal

Characteristic patterns of thinking, feeling, and behaving that give individuals their unique identities, and are relatively stable over time, define __.

personality

The Big 5 personality dimension describing someone as organized, reliable, and dependable is __.

Conscientiousness

How social a person is relates to the Big 5 personality dimension of __.

Extroversion

__ has been shown to have the strongest and most positive effects on performance across various jobs, industries, and levels.

Conscientiousness

The Myers-Briggs Type Indicator (MBTI) is widely used but is not considered a __ measure of personality and should not be used for organizational decisions.

valid

__ is a belief about your chances of successfully accomplishing a specific task.

Self-Efficacy

The degree to which someone has overall positive feelings about themselves, or a general belief about their self-worth, is called __.

Self-Esteem

__ is defined as how much accountability someone takes for their behavior and its consequences.

Locus of Control

Someone who believes they can determine their future and accepts personal responsibility for failures demonstrates an __ Locus of Control.

Internal

Complex, relatively brief responses to a particular person, event, or experience are known as __.

Emotions

Emotions are the most __ individual difference and are known to change regularly.

flexible

The "myth of rationality" incorrectly suggests that organizations are __-free.

emotion

The emotions you actually experience or feel are known as __ Emotions.

Felt

An organization's expectation of how emotions should be expressed in the workplace is known as __.

Organizational Display Rules

The ability to monitor and understand one's own emotions and the emotions of others, and use this information to guide thinking and actions, is called __.

Emotional Intelligence (EI or EQ)