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Scope of practice
Delegated clinical and administrative duties consistent with education , training , and experience .
Standard of care
The degree of care or competence expected in a particular circumstance or role .
Administrative Duties
. Greeting patients
Handling correspondence Scheduling appointments
• Answering phones .
Maintaining medical records Billing , insurance processing
• Performing medical transcription
• Arranging hospital admissions .
Clinical Duties
• Assisting during exams
• Following infection control Performing diagnostic tests
• Giving injections Phlebotomy • Performing first aid
Administering medications Recording vital signs
. Removing sutures , changing dressings
• Sterilizing medical equipment
• Assisting in minor surgery
. Patient education
( OSHA )
Occupational Safety and Health Administration ( OSHA )
- Safety in the workplace
( CLIA '88 )
. Clinical Laboratory Improvement Amendments of 1988 ( CLIA '88 )
- Laboratory compliance
( HIPAA )
Health Insurance Portability and Accountability Act ( HIPAA )
- Privacy
MA programs are accredited by :
- The Commission for Accreditation of Allied Health Education Programs ( CAAHEP )
- Accrediting Bureau of Health Education Schools ( ABHES )
Scope of practice
• Know your scope of practice and work within it .
• Medical assistants must work under a licensed healthcare provider
. You may be delegated duties provided you have had the appropriate training to do the task delegated .
• No national definition of a medical assistant's scope of practice .
• Research the state in which you work to learn about your scope of practice .
Ambulatory
Able to walk
Managed care
A term for medical plans that provide health care in return for preset scheduled payments coordinated through a network of providers and hospitals .
Osteopathic
A type of medical care based on how the musculoskeletal system affects other body parts and using various manipulative methods along with conventional medical , pharmacological and other therapeutic procedures .
Professionalism
The skills , behavior and appropriate judgment that represent the best qualities of a person in a specific profession .
Work ethic
A set of values based on the moral virtues of hard work and diligence .
Medical doctors ( MD )
Diagnosis illness , provides treatments , performs procedures , writes prescriptions . Uses drugs or surgery
Osteopathic providers ( DO )
Uses modern medicine techniques and surgical procedures and osteopathic manipulative therapy .
Nurse practitioners ( NP )
Diagnose prescribe medications Focuses on preventative care and disease prevention .
Physician assistant ( PA )
Practices medicine under the direction and supervision of a licensed MD or DO . Able to make clinical decisions
Medical laboratory technician
Performs testing on blood , body fluids , and other specimens
Pharmacy technician
Assists pharmacists with duties .
Radiology technician
Uses imaging equipment to assist providers in diagnosing and treating diseases .
Accountable care organizations ( ACO )
Groups of physicians , hospitals , and care providers come together voluntarily to provide quality care to Medicare patients .
Patient - centered medical home ( PCMH )
Care delivery model - primary care provider ( PCP ) coordinates treatment to make sure patients receive required care .
Health maintenance organization ( HMO )
- Plan contracts with groups of providers and facilities for preventative and acute care for patients . HMOs require referrals to specialists , precertification , and preauthorization for hospital admissions , outpatient procedures , and treatments .
Preferred provider organization ( PPO )
Plan has more flexibility than an HMO . Patient is not required to have a PCP , can go directly to a specialist without referrals . In - network and out of network providers .
Long - term care : Nursing Homes and Assisted Living
- Residents require healthcare on a regular bases
- Frail , elderly & disabled
Hospice care
Patients with less than six months to live Terminal conditions
Palliative Care
Only relieving pain
Ambulatory ( Walk in )
- Physician offices / Clinics
- Urgent Care centers
- Hospitals / Emergency Department - Surgical Centers
General providers
- Able to assess a wide range of symptoms - Diagnose and builds treatment plans .
Specialist providers
- Assess more specific sets of symptoms , diagnoses , and conditions
General practitioners ( GP )
Medical doctors who treat acute and chronic illnesses and provide preventative care and health education . May take holistic approach to healing .
Internists
Diagnosing and treating chronic conditions . Offer treatment for common illnesses and preventative care .
Cardiologists
Specializes in conditions of the heart and blood vessels .
Dermatologists
Specializes in conditions of the skin .
Endocrinologists
Specializes in hormonal and glandular conditions , Diabetes , thyroid .
Gastroenterologists
Specializes in disease of the gastrointestinal tract stomach , intestines , esophagus , liver , pancreas , colon , rectum
Gynecologists
Specialize in the female reproductive system .
Nephrologists
Specializes in kidney care and disorders of the kidneys .
Obstetricians
Care of women during and after pregnancy .
Oncologists
Specializes in cancer treatments .
Ophthalmologists
Specialize in eye conditions .
Orthopedists
Specialize in bones , joints , muscles , tendons , and ligaments .
Otolaryngologists / Otorhinolaryngologi st ( ENT )
Specializes in ear , nose , and throat .
Government plans
- Medicare - patients over 65 and older , Part A ( hospitalization ) , Part B ( medical office visits ) , Part D ( medications )
- Medicaid - medically indigent / low income
- Tricare - active duty service and family members ,
- ( CHAMPVA ) - Veterans Affairs
Private plans
- Group
- Individual
• Examples : Blue Cross , Humana , Aetna , Cigna
• Worker's compensation
Allowed amount
Maximum amount a third - party ( insurance ) will pay for a procedure or service .
Copay
A set amount of money that is paid by the patient at the time of service .
Coinsurance
The policyholder and insurance carrier share costs , 80/20
Deductible
Amount of money paid out of pocket before insurance carrier begins paying .
CMS - 1500 Form
★ Used by most health care payers to invoice insurance government plans .
★ Medical assistant must have all information to complete form
★Sent electronically to insurance companies and government plans .
Direct billing
insurance carrier allows provider to submit directly to insurance company electronically
Clearinghouse
allows provider to submit all insurance claims using software . Clearinghouse audits , sorts claims , and send them to the appropriate insurance company .
o Must be sent timely
■ For Medicare and Medicaid claims - invoice cannot exceed 12 months from service .
Ambulatory
Able to walk
Managed care-
A term for medical plans that provide health care in return for preset scheduled payments coordinated through a network of providers and hospitals .
Osteopathic
A type of medical care based on how the musculoskeletal system affects other body parts and using various manipulative methods along with conventional medical , pharmacological and other therapeutic procedures .
Professionalism
The skills , behavior and appropriate judgement that represent the best qualities of a person in a specific profession .
Work ethic
A set of values based on the moral virtues of hard work and diligence .
Amputation
Surgical removal of all or part of a limb or extremity .
Biopsy
The removal and examination of tissue to diagnose a disease .
Coronary artery bypass graft
Surgery that eliminates a blockage in an artery going to the heart .
Coronary artery disease
A disorder that involves partial or complete blockage of blood vessels that supply the heart .
Chronic obstructive pulmonary disease breathing
A persistent disorder that impairs breathing
Dilation and curettage
Surgery involving the use of an instrument to open the cervix and then cutting away tissue inside the uterus for therapeutic purposes
Electrocardiogram
A record of the heart's electrical impulses
Genitourinary
Referring to the urinary and reproductive organs
Gynecology
The type of medical practice that deals with the female reproductive system
Hematocrit
The percentage of blood sample that is red blood cells .
Hemoglobin
The red oxygen carrying pigment of red blood cells .
Incision
A surgical wound that results from cutting into tissue
Myocardial infarction
An interruption of blood flow to the heart causing heart muscle damage , AKA heart attack .
Nasogastric
from the nose to the stomach .
Obstetrics
The type of medical practice that deals with women giving birth .
Pelvic inflammatory disease
A bacterial infection of the female reproductive organs .
Rheumatoid arthritis
An autoimmune disease that causes pain swelling and deformity especially in the hands and feet due to inflammation in the joints .
Tonsillectomy
Surgical removal of the tonsils
Adenoidectomy
The removal of small masses of lymphatic tissue near the opening into the pharynx .
Tuberculosis
A highly contagious infectious disease of the lungs that causes necrosis , death of lung tissue .
Transient ischemic attack
A temporary interruption of blood flow to the brain .
Urinalysis
A diagnostic examination of urine
Hemi- / Semi- Half ( ½ )
Hemiplegia - Paralysis of half the body
Mono- / Uni- One ( 1 )
Mononuclear
One - lobed nucleus
Bi- / Di Two ( 2 )
Bilaterally
On two sides
Tri Three ( 3 )
Tricuspid valve
Heart valve between . the right atrium & right ventricle
Tetra- / Quad Four ( 4 )
Quadriceps
Muscles of anterior . thigh
Deca (10)
Decaliter
10 liters
Kilo (1,000)
Kilogram
1,000 grams
Deci (10th)
Deciliter
One tenth of a liter
Centi (100th)
Centimeter
One hundredth of a meter
Milli (1,000th)
Microgram
One thousands of a liter
Micro (Millionth)
Microgram
One millionth of a gram
Nano (Billionth)
Nanogram
One billionth of a gram
Albi-
White
Albino
Cirrho-
Tawny yellow
Cirrhosis
Cyan-
Blue
Cyanotic
Erythro-
Red
Erythrocyte
Leuko-
White
Leukocyte
Melano-
Black
Melanoma
Rube-
Red
Rubella
AC , ac
Before meals