SEM 501: Leading People - Week 2

These flashcards summarize key vocabulary and concepts related to job performance, citizenship behaviors, counterproductive work behaviors, and performance assessment methods discussed in SEM 501 Lectures.

Job Performance

The value of employee behaviors that contribute to organizational goal accomplishment.

Task Performance

Non-discretionary, job-specific behaviors directly involved in transforming organizational resources into goods or services.

Citizenship Behavior

Discretionary, job-general behaviors that affect the environment in which technical work occurs, including actions directed toward the organization or individuals.

Counterproductive Work Behavior (CWB)

Discretionary, job-general behaviors that intentionally undermine or hinder organizational goal accomplishment.

Organizational Citizenship Behavior (OCB)

Discretionary behaviors that positively contribute to the organization, such as helping coworkers or participating in organizational activities.

Voice (in OCB)

Speaking up to offer constructive suggestions for change.

Civic Virtue

Participating in company operations at a deeper level through voluntary meetings and staying informed about organizational news.

Boosterism

Positively representing the organization in public.

Sportsmanship

Maintaining a positive attitude with coworkers through good and bad times.

Production Deviance (CWB)

Intentionally reducing organizational efficiency.

Property Deviance (CWB)

Behaviors that harm the organization’s assets and possessions.

Political Deviance (CWB)

Behaviors that intentionally disadvantage other individuals.

Personal Aggression (CWB)

Hostile verbal and physical actions directed toward other employees.

Subjective Measures

Performance assessments based on personal judgments and comparisons rather than objective data.

Behaviorally-Anchored Rating Scale (BARS)

A subjective performance appraisal method that uses specific behavioral examples to evaluate performance.

Leniency Error

A performance appraisal error where an evaluator rates all employees too positively.

Halo Error

A performance appraisal error where one positive quality leads to an overall higher rating.