mgt

Technology IQ

Person’s ability to use technology and stay informed

Checking inventory, making sales, ordering supplies

Job Migration

firms shift jobs from one country to another

Ethics

code of moral principles that set standards of conduct of what is good and right in ones behavior

Diversity

Differences like gender, age, race, ethnicity, religion, sexual orientation, able bodied

Quality of Work Life

Indicator of the overall quality of human experiences in the workplace

Workforce Diversity

Describe workers differences in terms of gender, race, age, ethnicity, religion, sexual orientation, and able-bodiedness

Prejudice

display of negative, irrational attitudes toward people who are different from us

Glass Ceiling Effect

invisible barrier limiting career advancement of women and minorities

Corruption

involves illegal practices to further ones business interests

Child Labor

employment of children for work otherwise done by adults

Culture

shared set of beliefs, values, and patterns of behavior common to a group of people

Culture Shock

the confusion and discomfort a person experiences when in an unfamiliar culture

Cultural Intelligence

the ability to adapt, adjust, and work well across cultures

Exporting

involves local products being sold abroad to foreign customers

Teams

collections of people who regularly interact to pursue common goals

Teamwork

the process of people actively working together interdependently to accomplish common goals

Team Diversity

represents the differences in values, personalities, experiences, ~~demographics~~, and cultures among members

Stereotypes

groups or categories used to describe individuals

Intrinsic Motivation

intangible, positive feelings of satisfaction and contentment that one experiences as a result of good performance on a challenging or interesting task

Extrinsic Motivation

tangible and external inducements that drive someone to do a task, such as pay, bonuses, punishments, or benefits

Workplace Bullying

special type of counterproductive behavior that manifests itself as one person acting in an abusive, demeaning, intimidating, or violent manner toward another on a continuing basis.

Work-home Spillovers

dissatisfaction at work affects what happens at home

Formal Team

an officially recognized collective that is supported by the organization

Informal Groups

unofficial and emerges spontaneously from relationships and shared interests among members

Human Sustainability

importance of valuing employees as organizational stakeholders

Importing

involves the selling in domestic markets of products acquired abroad

Big Data

exits in huge quantities and is difficult to process without sophisticated mathematical and computing techniques

Nature vs Nurture

debate whether one is the way they are because of their environment or genetics

Virtual Teams

groups of colleagues who collaborate remotely

Technology IQ

Person’s ability to use technology and stay informed

Checking inventory, making sales, ordering supplies

Emotional Intelligence

the ability to manage our emotions in social relationships

Organizational Structure

the way work is organized and coordinated

Organization Chart

Diagram depicting the formal structure of an organization

Legal-Political Environment

\-laws and regulations

\-business forms

\-political trends

Economic Environment

\-Economic growth

\-Unemployment rate

\-Disposable income

Sociocultural Environment

\-Population demographics

\-education system

\-health/nutrition values

Natural Environment

\-green values

\-recycling infrastructure

Technological Environment

\-IT systems/infrastructure

\-Broadband internet access

Data Mining

the process of analyzing data to produce useful information for decision makers

Disruptive Activities

self serving behaviors that interfere with team effectiveness

Innovation

process of taking a new idea and putting it into practice

Job Satisfaction

the degree to which an individual feels positive or negative about a job

Monochromic Cultures

are where people tend to do one thing at a time

Polychronic Cultures

are where time is used to accomplish many different things at once

Programmed Decisions

apply a solution from past experience to a routine problem

Technological Competency

the ability to understand new technologies and to use them to their best advantage

Psychological Safety

the ability to speak openly and freely without fear or reprimand or negative consequences

Dyad

the connection or tie between two people in a network

Triad

exists when three actors in a network are connected

Clique

comprised of three or more actors all connected to each other

Self fulfilling Prophecies

tendency to make something we think will happen come true

Withdrawal

physical or psychological disconnection from the workplace

Counterproductive work behaviors (CWB)

purposely disrupt relationships, processes, satisfaction and performance in the workplace

Person-Job Fit

the extent to which an individuals skills, interests, and personal characteristics match well with the requirements of the job

Person-Organization Fit

the extent to which an individuals values, interests, and behaviors are consistent with the culture of the organization

Formal Team

an officially recognized collective that is supported by the organization

Project team/Task Forces

convened for a special purpose and disbanded when their task is completed

Homogenous teams

teams in which members are similar to one another

Heterogenous teams

have members who are dissimilar to one another

Diversity-Consensus Dilemma

tendency for diversity to make it harder for team members to work together

Role Ambiguity

occurs when a person is uncertain about their role or job on a team

Role Conflict

occurs when people are unable to meet the expectation of others

Team Norms

beliefs about how members are expected to behave

Ethnocentrism

tendency to consider ones culture superior to others

Nonprogrammed Decisions

applies a specific solution crafted for a unique problem

Crisis Decision Making

occurs when an unexpected problem arises that can lead to disaster if not resolved quickly and appropriately

Satisficing Decision

choice of first satisfactory alternative that comes to ones attentions

Individual Differences

ways people are similar an dissimilar in their personal characteristics

Emotional Adjustment

indicates how one handles emotional distress or displays unacceptable acts such as impatience, irritability, or aggression

Cross Functional Teams

groups consisting of people from different functional areas of the company

Theory X

assumes people dislike work, lack ambition, act irresponsibly, and prefer to be led

Theory Y

assumes people are willing to work, like responsibility, and are self directed and creative

Organizational Culture

shared actions, values, and beliefs in an organization that guide the behavior of its members

Bonuses or Bonus Pay

Plans provide one time payments based on performance accomplishments

Groupthink

tendency for highly cohesive teams to lose their evaluative capabilities

High Context Cultures

rely on nonverbal and situational cues as well as on spoken or written words in communication

Halo Effect

occurs when one attribute is used to develop an overall impression or a person or situation

Low Context Culture

emphasize communication via spoken or written words

Rewards

help us understand why people do what they do

individualism/collectivism

the degree to which a society emphasizes individuals and their self interests

Uncertainty Avoidance

the degree to which a society tolerates risk and uncertainty

Forecasting

attempts to predict the future