MGMT 201: Chpt. #9: Human Resources Management

How an organization manages its people is critical because it gives its firm a(n) ______.

competitive advantage

As an employee in the HR department, you may be asked to recruit new employees and interview them. This is part of the stage of human resources management process known as ______.

attracting employees

A bona fide occupational qualification is ______.

an occupational qualification that may be discriminatory but that is reasonably necessary to normal operation of a particular organization

Jenifer was asked during her interview if she has children and how many children she is planning on having.

not permitted, since every question asked should be job related

Job ______ identifies the tasks and responsibilities of a position.

description

Hockey Inc. is looking to hire a new retail manager. You call them up and they tell you that in the ______ you can find that they are looking for someone with knowledge of hockey products, experience supervising small teams, and a driver’s license.

job specification

Which of the following is least likely to be found in a job description?

equipment used

Which of the following is most likely to be found in a job specification?

education needed

All of the following are true of job descriptions EXCEPT it ______.

Should make the job sound better than it really is so that it attracts a larger pool of candidates

John has a very good friend from college who would be perfect for the new job opening in his department. John recommends the friend to his boss and eventually he gets the job. This type of recruiting is known as ______.

employee referral

A business looking to increase staff to meet the demands of a busy season should recruit employees using ______.

Temporary agencies

The most weight in the selection process is given to the ______.

Interview

Mary received a phone call from the HR department of Fruits Inc. The conversation lasted about 25 minutes and they talked in more detail about her education and experience. This reflects the selection step known as ______.

Screening Interview

______ is about socializing new hires and developing relationships, because if people don’t feel that they are accepted into the team, they tend to quit.

Onboarding

______ refers to teaching employees the skills necessary to perform a job, while ______ is ongoing education to improve skills for present and future jobs.

Training; development

In your new job as a teller, you are being trained by waiting on actual bank customers under the supervision of your training manager. This refers to ______ training.

on-the-job

Troy is training to become a pilot for Gamma Flights. He is being trained in a simulated aircraft. This refers to ______ training.

Vestibule

Explaining the task objective, demonstrating how to do the task, watching employees perform the task, and telling them whom to contact if they have questions are part of ______.

Job Instructional Training

Being able to go to work any time between 5 a.m. and 10 a.m. and leave any time between 2 p.m. and 9 p.m. as long as you work 40 hours a week is known as ______.

Flexible work practices

Due to the 2008 financial crisis, some people lost their jobs. Most likely, these employees were ______.

laid off

To avoid a strike or a lockout, collective bargainers sometimes agree to use neutral third parties, called what?

mediators from the Federal Mediation and Conciliation Service

______ is a neutral third-party who would be brought in to help management and labor disagreements, and who would make a binding decision.

Arbitrator

Quid pro quo sexual harassment should be reported whether or not the behavior is repeated.

True

The trend today is to hire the most qualified person for the job without taking protected characteristics into consideration.

True

The 360-degree feedback is a type of performance appraisal where everyone the employee comes into contact with, including other departments, customers, and suppliers, evaluate the employee.

True