3.3 Operations management
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116 Terms
Operations management
is the planning, organizing, and oversight of business practices that maximizes efficiency and assure company processes are driving value
Organizing, planning, and oversight of business practices
Operations management is the _________, __________, and ______________________________________ that maximizes efficiency and assure company processes are driving value
Operation management
it maximizes efficiency and assure company processes are driving value
Efficiency
Operations management maximizes __________
Driving value
Operations management is the planning, organizing, and oversight of business practices that maximizes efficiency and assure company processes are ___________
Company processes
Operations management is the planning, organizing, and oversight of business practices that maximizes efficiency and assure ___________ are driving value
Operations management
It involves preparing and supervising the practices that turn resources (input), such as labor, equipment, and raw materials, into goods and services (output)
Labor, equipment, and raw materials
what are examples of inputs
Inputs
Labor, equipment, and raw materials
a. Input
b. Output
Goods and services
what are examples of outputs
Outputs
Goods and services
a. Input
b. Output
Chief operating officer
is a senior executive tasked with overseeing the day-to-day administrative and operational functions of a business.
Day-to-day administrative and operational functions
A COO ) is a senior executive
tasked with overseeing the ___________________________________ of a business.
Product, design and Development
Planning and Management of manufacturing facilities
Purchasing procurement
Forecasting
Capacity planning
Inventory management
Quality control
Delivery to customers
what are the 8 operations management functions
Cooperating with other departments
Product design
Forecasting
Delivery management
Supply chain management
Process improvement and optimization
what are the general responsibilities of an operations manager
Phase 1: Planning operation systems
Phase 2: Planning operations, inventory and quality control
Phase 3: Managing productivity
what are the phases of the operation systems
3 phases
how many phases are there in operation system
Product/service planning
Capacity planning
Facilities and Layout planning
Job and Work design
Workflow management
what are the stages of planning operation systems
Product Service planning
Stage that plan products or services to meet your customers' needs
a. Product/service planning
b. Capacity planning
c. Facilities and Layout planning
d. Job and Work design
e. Workflow management
Product/Service planning
Identify the needs of the different groups of customers and how those needs can be met with certain products and services
a. Product/service planning
b. Capacity planning
c. Facilities and Layout planning
d. Job and Work design
e. Workflow management
Product/Service planning
. Identify how the new product or service should be best provided to your target markets.
a. Product/service planning
b. Capacity planning
c. Facilities and Layout planning
d. Job and Work design
e. Workflow management
Product/service planning
Identify your key competitors and your potential allies or collaborators.
a. Product/service planning
b. Capacity planning
c. Facilities and Layout planning
d. Job and Work design
e. Workflow management
Product/Service planning
Suggest the best pricing terms for the product or service
a. Product/service planning
b. Capacity planning
c. Facilities and Layout planning
d. Job and Work design
e. Workflow management
Product/Service planning
Suggest how best to promote products or services to the different groups of customers
a. Product/service planning
b. Capacity planning
c. Facilities and Layout planning
d. Job and Work design
e. Workflow management
Product/service planning
Conducts a feasibility study on the prototype of the product
a. Product/service planning
b. Capacity planning
c. Facilities and Layout planning
d. Job and Work design
e. Workflow management
Feasibility study
In product/service planning, they conduct _______________ on the prototype product
Capacity planning
This involves specifying how many products or how much service will be manufactured or delivered and how often.
a. Product/service planning
b. Capacity planning
c. Facilities and Layout planning
d. Job and Work design
e. Workflow management
Capacity planning
stage where they hire an expert who knows all about developing product or service, to predict and forecast the demand on these products or service.
a. Product/service planning
b. Capacity planning
c. Facilities and Layout planning
d. Job and Work design
e. Workflow management
Capacity planning
it is when forecasting happens
a. Product/service planning
b. Capacity planning
c. Facilities and Layout planning
d. Job and Work design
e. Workflow management
Capacity planning
Estimate the inputs needed to manufacture the product or deliver the service like: (a) type of materials to use (b) kind of expertise required (c) technologies needed, (d) equipment (e) workforce
a. Product/service planning
b. Capacity planning
c. Facilities and Layout planning
d. Job and Work design
e. Workflow management
type of materials to use
kind of expertise required
technologies needed,
equipment
Workforce
Capacity planning estimates the inputs needed to manufacture the product or deliver the service like what
Facilities and layout planning
they facilitate the activities necessary for manufacturing a product or delivering a service.
a. Product/service planning
b. Capacity planning
c. Facilities and Layout planning
d. Job and Work design
e. Workflow management
Facilities and layout planning
are one of the most expensive inputs needed
a. Product/service planning
b. Capacity planning
c. Facilities and Layout planning
d. Job and Work design
e. Workflow management
Job and Work design
it entails making an arrangement in the workplace that helps employees overcome job dissatisfaction or alienation caused by mechanical and repetitive tasks
a. Product/service planning
b. Capacity planning
c. Facilities and Layout planning
d. Job and Work design
e. Workflow management
Job dissatisfaction or alienation
Job and Work design entails making an arrangement in the workplace that helps employees overcome_______________ or ____________ caused by mechanical and repetitive tasks
Mechanical and repetitive tasks
Job and Work design entails making an arrangement in the that helps employees overcome job dissatisfaction or alienation caused by ___________l and _______________
Workflow management
it involves
1. mapping out workflow within a given process,
2. finding redundant tasks,
3. automating the process, and
4. identifying challenges and areas for improvement.
a. Product/service planning
b. Capacity planning
c. Facilities and Layout planning
d. Job and Work design
e. Workflow management
Input - process - output - outcomes
what is the workflow diagram or map/operations management process map
1. mapping out workflow within a given process,
2. finding redundant tasks,
3. automating the process, and
4. identifying challenges and areas for improvement
workflow management involves what (4)
Product planning
Scheduling
Supply chain management
Inventory management
Service design
Quality control
what stages are included in phase 2: Planning operations, inventory, and quality control
Production
is the part in the operations system where the inputs get transformed into outputs (products/services).
Product Planning
what stage in phase 2 includes production
a. Production planning
b. Scheduling
c. Supply chain management
d. Inventory management
e. Service design
f. Quality control
Production planning
in this stage, a detailed map of the activities required to produce, assemble, and test the product or service before it is delivered to the consumers, is created
a. Production planning
b. Scheduling
c. Supply chain management
d. Inventory management
e. Service design
f. Quality control
Produce, assemble, and test
In product planning, a detailed map of the activities required to _________, ___________, and ________ the product or service before it is delivered to the consumers, is created
Scheduling
it is essential in ensuring that the operations system is highly effective
a. Production planning
b. Scheduling
c. Supply chain management
d. Inventory management
e. Service design
f. Quality control
Scheduling
it coordinates the timing of activities to organize, monitor, and optimize the equipment, people, and production activities.
a. Production planning
b. Scheduling
c. Supply chain management
d. Inventory management
e. Service design
f. Quality control
Organize, monitor, and optimize
Scheduling coordinates the timing of activities to ____________, ___________, and ___________ the equipment, people, and production activities
Equipment, people, and production
Scheduling coordinates the timing of activities to organize, monitor, and optimize the _________, ____________, and ____________ activities.
Supply chain management
it consists of a system of organization, activities, people, resources and information involved in getting a product or service to a customer from a supplier.
a. Production planning
b. Scheduling
c. Supply chain management
d. Inventory management
e. Service design
f. Quality control
Scheduling
With proper __________, the business will have a productive operations system
Operations system
with proper scheduling, the business will have a productive ______________
Supply chain management
activities involved here include product development, production, sourcing, logistics, and the information systems required to coordinate these activities.
a. Production planning
b. Scheduling
c. Supply chain management
d. Inventory management
e. Service design
f. Quality control
product development, production, sourcing, logistics, and the information systems
Activities involved in the supply chain include what required to coordinate these activities.
Supply chain management
it aims to achieve a competitive advantage in the market and maximize customer value
Customer value
what does the supply chain management intends to maximize
organizations, activities, people, resources, and information
Supply chain management consists of a system of what involved in getting a product or service to a customer from a supplier
Supply chain management
Inventory management is a part of ________________________
Inventory management
It oversees inventory items right from the manufacturers to where they are stored, down to where they are sold.
a. Production planning
b. Scheduling
c. Supply chain management
d. Inventory management
e. Service design
f. Quality control
Inventory management
it includes raw materials, completed products or services, supplies, and works in progress
a. Production planning
b. Scheduling
c. Supply chain management
d. Inventory management
e. Service design
f. Quality control
raw materials, completed products or services, supplies, and works in progress
Inventory includes what
Size of the inventory and rate they are sold
in inventory management, there should be balance between _____________, and ________________
True
T or F:Having too many items in inventory means that the organization has not recovered its costs from sales in time. It might also mean that the cost of storage is high.
True
T or F: insufficient inventory items means the organization cannot meet consumer demand, leading to a loss in revenue
False (baliktad)
T or F: Having too many items in inventory means that the organization cannot meet consumer demand, leading to a loss in revenue, On the other hand, insufficient inventory items means that the organization has not recovered its costs from sales in time. It might also mean that the cost of storage is high.
Revenue
what is lost when the inventory items are insufficient
Cost of storage
what is high if there are too many items in the inventory
Service design
is the act of planning and organizing every component of service, including people, infrastructure, communication, and other materials, to improve the quality of service and the interaction between the service provider and its customers.
a. Production planning
b. Scheduling
c. Supply chain management
d. Inventory management
e. Service design
f. Quality control
Attracting, satisfying, and retaining customers
The organization must become good at what, better that than your competitors are
Customer service plan
in order to achieve attraction, satisfaction, and retention of customers (loyalty) better than your competitors, you must implement a carefully designed ___________________
Quality control
is that part of quality management that ensures that all the quality requirements of a product/service are fulfilled.
a. Production planning
b. Scheduling
c. Supply chain management
d. Inventory management
e. Service design
f. Quality control
Quality control
it plays a significant role in operations management, especially making sure that improvements occurs continuously
a. Production planning
b. Scheduling
c. Supply chain management
d. Inventory management
e. Service design
f. Quality control
Improvements
Quality control ensure that ____________ occurs continuously
Total quality management and Benchmarking
what are the recent quality advancements that have led to improvements in operations management as well
Productivity
In operations management, it is the ratio of the output to the input operations system
Output per hour
in manufacturing industries, one o the standard measures of productivity is ___________ ___ ______
Job-related, resource related, and environment-related
what are the factors that drive productivity
Business process management, business process reengineering, six sigma, supply chain management
what are the 4 Major Theories that can help manage operations
BPM
involves the constant analysis, improvement, and automation of processes
a. Business process management
b. business process reengineering
c. six sigma
d. supply chain management
Vision, Design, Modeling, execution, Monitoring, and optimizing
what is the cycle of BPM
Business processing reengineering
it can help foster innovation within the organization and speed up improvements on whatever selected measure the company is are working on.
a. Business process management
b. business process reengineering
c. six sigma
d. supply chain management
Six sigma
started improving processes using a data driven approach
a. Business process management
b. business process reengineering
c. six sigma
d. supply chain management
Motorola
where was six sigma created
Mid-1980
when was six sigma created
Define, Measure, Analysis, Improve, Control
what is the six sigma process
Production inefficiency, costs, and profits
what does the supply chain management affects
Supply chain management
It affects production inefficiency, costs, and profits
a. Business process management
b. business process reengineering
c. six sigma
d. supply chain management
Sale and product Development
Procurement
Suppliers
Manufacturing
Warehouse
Logistics
Consumers
what is the supply chain management flow
Lean and agile manufacturing
Reconfigurable Manufacturing System
Behavioral operations management
what are the the examples of supply chain management
Transaction processing systems
it includes techniques such as just-in-time (JIT) production
Just-in-time production
involves producing only what is needed, when it is needed, and in the
amount needed.
Lean and Agile Manufacturing
This approach helps to reduce inventory levels, minimize waste, and improve production efficiency
a. Lean and agile manufacturing
b. Reconfigurable Manufacturing System
c. Behavioral operations management
Lean and agile manufacturing
The TPS, includes techniques such as just-in-time production, which involves producing only what is needed, when it is needed, and in the amount needed
a. Lean and agile manufacturing
b. Reconfigurable Manufacturing System
c. Behavioral operations management
German multinational conglomerate
uses reconfigurable manufacturing systems to produce energy and transportation systems
Reconfigurable manufacturing system
is designed to be highly flexible, allowing it to produce different products and product variations on the same production line
a. Lean and agile manufacturing
b. Reconfigurable Manufacturing System
c. Behavioral operations management
Reconfigurable Manufacturing System
German multinational conglomerate, uses reconfigurable manufacturing systems to produce energy and transportation systems
a. Lean and agile manufacturing
b. Reconfigurable Manufacturing System
c. Behavioral operations management
Behavioral operations
non-profit healthcare organization that provides healthcare services and insurance
a. Lean and agile manufacturing
b. Reconfigurable Manufacturing System
c. Behavioral operations management
Behavioral operations management
uses patent data and feedback where care delivery can be improved
a. Lean and agile manufacturing
b. Reconfigurable Manufacturing System
c. Behavioral operations management
Behavioral operations management
can be improved, & data analytics to identify patterns in patient behavior and preferences, which can help to inform care delivery decisions
a. Lean and agile manufacturing
b. Reconfigurable Manufacturing System
c. Behavioral operations management
Designing the System
Implementation
Planning and Forecasting
Managing the System
what are the major issues in operations
Designing the system
Product design, process design, facility design
a. Designing the System
b. Implementation
c. Planning and Forecasting
d. Managing the System