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Chapter 3 discusses three aspects of conducting meetings, a crucial component of collaboration. One aspect the chapter discusses is setting your team's agenda. What are the other two aspects?
a. minimizing scheduling conflicts
b. rewarding promptness and discouraging tardiness
c. brainstorming
d. building friendships with other team members
e. none of the above
e. none of the above
Chapter 3 discusses five aspects of conducting meetings, one of which is setting your team's agenda. What are two of the other aspects? (Select both answers.)
listening effectively
communicating diplomatically
Descriptions are rarely incorporated into longer documents; instead, they usually appear as separate documents. TRUE or FALSE
False
Which two types of organizational patterns are most common for mechanism descriptions? (Select both answers.)
functional
spatial
When you post messages to social media, you lose control over them.
True
According to Chapter 8, which of these is NOT an important benefit of graphics?
Graphics can efficiently fill unused space.
Of the options below, which is the most effective way to organize a discussion highlighting important events in your company's 31-year history?
chronological
Which of the critiques listed below applies to the following description of a process?
GETTING A COLLEGE DEGREE
First, you must apply to schools you want to attend. Pick good schools to apply to.
Next, you must enroll at a college.
After you have enrolled, you must pick a degree program. Take every course you need.
After you take all of your courses, you will have a degree. Congratulations!
This description lacks effective detail in its steps.
According to Chapter 3, one way to listen more effectively is to pay attention to the speaker. What are two other ways?
a. Listen for main ideas.
b. Take notes while the speaker is speaking.
c. Don't get emotionally involved with the speaker's ideas.
d. Tape-record what the speaker is saying.
e. Interrupt if you don't understand what the speaker is saying.
a. Listen for main ideas.
c. Don't get emotionally involved with the speaker's ideas.
Whistle-blowing is defined as talking to your direct supervisor about an issue at your company that worries you.
False
What is an advance organizer?
any text that indicates the background, purpose, scope, and organization of the discussion that follows it
It is important to revise, edit, and proofread instructions to ensure that readers can complete the task described safely.
True
Chapter 8 identifies four stages in the process of creating graphics. Which of the following is NOT mentioned in the chapter?
trademarking
According to the research cited in Chapter 3, which two of the following behaviors might students from other cultures exhibit? (Select both answers.)
unwillingness to respond with a definite "no"
reluctance to initiate new tasks or perform creatively
What are two common ways of concluding a set of instructions? (Select both answers.)
with a troubleshooting guide
with maintenance tips
Which of the following is an effective sentence definition?
Thermography is a printing process in which a special powder is added to the wet ink on the surface of the paper and then heated.
A writer is creating an employee handbook for assembly-line workers and their supervisors. One particular extended definition is approximately a page long. Where should the writer place this definition if it is of interest to only the supervisors?
in an appendix
According to Chapter 14, an effective process description fully describes which of the following?
substeps
According to Chapter 3, one way to listen more effectively is to pay attention to the speaker. What are two other ways? (Select both answers.)
Listen for main ideas.
Avoid getting emotionally involved with the speaker's ideas.
According to Chapter 14, the safety of your company's products (and the effectiveness of your company's instructions) is a matter of contract law.
False
The only proper way to create a sentence list is by using bullets.
False
When your state's revenues for the year are 40 percent below estimates, the state legislature cuts education funds by 40 percent but reduces farmers' subsidies by only 20 percent. Which moral standard does this action violate?
justice
According to Chapter 3, one advantage of collaboration is that it helps acclimate new employees to an organization.
a. True
b. False
a. True
Which of the following graphics would be best suited to showing the stages of a procedure or a process?
flowchart
According to Chapter 14, what is an effective way to conclude a description?
with a summary of major points and, in some cases, a brief description of how the parts or process steps work together
Which three of the following are discussed in Chapter 3 as tools to help ensure that a team's efforts will be successful? (Select the three that apply.)
task-deadline form
style sheet
A writer wants to explain how screen printing works. All of the following elements are likely to appear in the description EXCEPT
a step-by-step guide to performing the process
Which of the following best describes this definition: "A conjunctive adverb is an adverb that has a conjunctive function between two clauses"?
This is a circular definition.
Which of the following sentences illustrates the best approach to writing about people with disabilities?
People with advanced cases of scleroderma should avoid cold climates.
Only professionals with management responsibilities have ethical responsibilities to the environment.
False
According to Chapter 3, one advantage of collaboration is that it produces a more coherent document.
a. True
b. False
b. False
Which three of the following features of word-processing software does Chapter 3 discuss as being particularly useful in collaboration? ___ and ___ and ___
a. thesaurus feature
b. spell-checker feature
c. revision feature
d. comment feature
e. highlighting feature
f. e-mail integration feature
g. HTML conversion feature
c. revision feature
d. comment feature
Plagiarism is a legal issue and not an ethical issue.
False
A writer at ColdTec Accounting has just completed a draft of an internal report describing a recent drop in enrollment in a training course for new employees entitled "Web Linking and Publishing with Microsoft Excel 2007." Which of the following titles would be most appropriate for the report?
An Analysis of Declining Enrollment in "Web Linking and Publishing with Microsoft Excel 2007"
Which two types of organizational patterns are most common for mechanism descriptions? (Select both answers.)
functional
spatial
You are making a graphic for automotive technicians that illustrates the procedure for performing a computerized vehicle inspection. Which of the following is the best graphic for displaying this information?
flowchart
According to Chapter 3, which three of the following features of word-processing software are particularly useful in collaboration? (Select the three that apply.)
highlighting feature
revision feature
comment feature
According to Chapter 14, what is the primary way to indicate the nature and the scope of a description?
writing an effective title or section heading to precede the description
While reviewing a draft of a trip report discussing the importance of a presentation the writer attended, the writer decides that some readers may not know what a particular term means. If the writer would like to clarify the term briefly and unobtrusively, the writer should use which of the following strategies?
Include a parenthetical definition.
Why is it important to use care when creating graphics for multicultural audiences?
Culture affects how people read images and what they see in them.
A writer is drafting the conclusion of a lengthy process description explaining to consumers how a company's new voice-recognition product works. Which of the following elements would be LEAST appropriate for the conclusion?
a brief review of the uses of voice-recognition technology
Which of the following is an effective sentence definition?
Velo binding is when two plastic strips are placed on either side of the document and bound together with heat.
Chapter 3 offers seven suggestions for managing projects. Which of the following is NOT a suggestion from the chapter?
Follow your original schedule strictly to avoid falling behind.
According to Chapter 14, an effective process description fully describes which of the following?
substeps
To conduct a video conference, all of the participants must use dedicated conference rooms with sophisticated cameras and microphones.
a. True
b. False
b. False
Which of the following examples shows a comma splice?
The 728B polo shirt is our most popular model, it offers an unequaled blend of comfort and durability.
To be effective, a code of conduct must stipulate penalties.
True
Chapter 3 offers several suggestions for conducting efficient meetings. Which of these is NOT a suggestion from the chapter?
Avoid a formal schedule and make sure each team member gets to say whatever is on his or her mind.
Which of the following is NOT a guideline for using social media ethically and legally, according to Chapter 2?
Work efficiently by repurposing pieces of content you wrote for other workplace documents.
A writer is creating an employee handbook for assembly-line workers and their supervisors. One particular extended definition is approximately a page long. Where should the writer place this definition if it will be of interest to only the supervisors?
in an appendix
Read the following instruction steps for creating an automated index of Web files. Then indicate which instruction steps are INCORRECTLY written.
1. Open Windows Explorer to c:\program files\autoindex\.
2. Copy the folders containing your Web files to the folder named "indexer." If autoindex does not contain an indexer folder, you must reinstall the software. See the installation booklet.
3. Type the appropriate path, for instance, c:\program files\autoindex\indexer\indexer.exe webfolder1, webfolder2, etc.
4. Indexer now has a folder called IndexSearch. The executable file, index.exe, may be run to view the searchable index of your Web files.
Steps 2 and 4
You work in the recruiting office of a large state university. You need to give your boss precise numerical data—including numbers of applicants, numbers of enrolls, percentages, and statistical measurements—about recruiting efforts in five different regions. Which type of graphic would best suit your needs?
table
While reviewing a draft of a trip report discussing the importance of a presentation she attended, a writer decides that some readers may not know what a particular term means. If she wants to clarify the term briefly and unobtrusively, the writer should use which of the following strategies?
Include a parenthetical definition.
To test a title, you should ask whether readers will be able to paraphrase it in a clear, meaningful sentence.
True
Of the options listed below, which is the most effective way to organize a document describing the events that led to an Internet company's bankruptcy?
chronological
A set of instructions is a type of definition.
False
Which of the following graphics would be best suited to showing logical relationships?
organization chart
Chapter 3 offers seven suggestions for communicating diplomatically. Which of these is a suggestion from the chapter?
Ask pertinent questions.
A writer wants to describe how screen printing is done. Which of the following elements is NOT likely to appear in the process description?
a step-by-step guide to performing the process
A set of instructions is a type of definition.
False
What is the difference between libel and slander?
Libel involves printed statements, while slander involves spoken statements (including in-person statements and recorded statements in audio or video).
Which of these statements about working with someone from another culture is true?
A topic of discussion that is common in one culture might be considered highly personal in another culture.
Part of the challenge of deciding where to put a definition lies in the fact that several places are viable options.
True
While reviewing a draft of a trip report discussing the importance of a presentation she attended, a writer decides that some readers may not know what a particular term means. If she wants to clarify the term briefly and unobtrusively, the writer should use which of the following strategies?
Include a parenthetical definition.
A writer is creating a table that has 22 rows and 6 columns of data, all of which must appear on one page. To prevent readers from misinterpreting the data, which of the following techniques should the writer apply to the table?
grouping rows together in a logical order to help readers make comparisons
Of the options listed below, which is the most effective way to organize a document explaining which of three different trucks your company ought to buy for its fleet?
comparison and contrast
In one state, West County and East County share a border. The state capital is in East County. Many residents of West County (almost half of all adults in the county) commute to East County for work. East County has high levels of air pollution, and residents there must get their car exhaust systems tested every two years. Although West County has less air pollution than East, the pollution levels in West are rising. The state's Department of Environmental Regulation orders that residents of West County must now get their car exhaust systems tested every two years as well. What moral standard best explains this decision by the Department of Environmental Regulation?
utility
According to Chapter 14, many companies are uneasy about using instructional videos and rely on printed documentation instead.
False
Chapter 2 encourages writers to avoid misleading readers. Which of these might mislead a reader?
a statement using a euphemism
According to Chapter 6, one benefit of using a conventional pattern to organize technical information is that the pattern serves as a template or checklist, helping you remember what information to include. What is the main benefit for your readers, according to the chapter?
None of the responses are correct.
You are writing a manual for a deep fryer designed for home cooks. Which statement would be appropriately set off with Note as a signal word?
The fry basket can hold 4-6 small doughnuts at a time.
Which of the following is structured to emphasize the person or group with responsibility for certain tasks?
deployment flowchart
Chapter 3 offers six suggestions for participating in a videoconference. Which of these is NOT a suggestion from the chapter?
Speak louder than usual.
A writer is drafting the conclusion of a lengthy process description explaining to consumers how a company's new voice-recognition product works. Which of the following elements would be LEAST appropriate for the conclusion?
a brief review of the uses of voice-recognition technology
According to Chapter 20, there is no absolute distinction between a set of instructions and a manual.
True
Which of the following is likely to cause a team writing collaboratively to produce an inferior document?
Team members act as the audience for the document.
Read the following instructions for creating an automated index of web files. Then indicate which step or steps are NOT CORRECTLY written.
1. Open Windows Explorer to c:\program files\autoindex\.
2. Copy the folders containing your web files to the folder named "indexer." If autoindex does not contain an indexer folder, you must reinstall the software. See the installation booklet.
3. Type the appropriate path, for instance, c:\program files\autoindex\indexer\indexer.exe webfolder1, webfolder2, etc.
4. Indexer now has a folder called IndexSearch. The executable file, index.exe, may be run to view the searchable index of your web files.
steps 2 and 4
Whenever possible, you should combine two or more ideas into one paragraph to create a paragraph of 75 to 125 words—the ideal paragraph length.
False
Why might you include a common, familiar item in a photograph of an item being discussed?
to give readers a sense of scale
According to Chapter 14, what is an effective way to conclude a description?
with a summary of major points and, in some cases, a brief description of how the parts or process steps work together
According to the principle of the moral minimum, it is permissible for companies to passively reinforce patterns of discrimination in product information if the audience to which the product is being sold practices that discrimination.
False
According to Chapter 2, ethicists such as Manuel G. Velasquez (2011) argue that whistle-blowing is justified if three conditions are satisfied. One condition is that there is strong evidence that the organization is doing something that is hurting or will hurt other parties. What are the other two conditions? (Select both answers.)
The employee has made a serious but unsuccessful attempt to resolve the problem through internal channels.
Whistle-blowing is reasonably certain to prevent or stop the wrongdoing.
Chapter 6 suggests that the passive voice is generally more appropriate than the active voice in four circumstances. One is when the agent is clear from the context, as in "Students are required to take both writing courses," in which it is clear that the college sets the requirements. Under what other circumstances is the passive voice generally more appropriate?
All responses are correct.
A writer is creating an employee handbook for assembly-line workers and their supervisors. One particular extended definition is approximately a page long. Where should the writer place this definition if it will be of interest to only the supervisors?
in an appendix
Which type of graphic does NOT use metaphor to convey information?
photograph
A project manager is using a word processor to review an electronic file of a document written by a team member, and she does not understand the meaning of a term used in the document. What should the project manager do?
Use the comment feature to ask "Will the reader understand this term?"
To minimize product-liability lawsuits in the event of improper use of Phillips lawn mowers, which of the following instructions should the lead technical writer at Phillips, Inc. NOT give to the team writing the company's user manual?
For ease of use, place all safety information in the introduction so that users can read through all of it at once before using the product. Then, in the instruction steps, merely cross-reference to the introduction.
You are a technical writer for Landson Toy Company. Landson has just designed a new, more durable swing set for 6- to 10-year-olds. Which of the following should you NOT include in the introduction to the swing-set installation guide?
maintenance tips
A team of writers is just beginning a new documentation project. The client for the team's last project complained that the completed document kept switching from active to passive voice and that the design of the headings was not visually consistent. Which of the following is the team's best approach to avoiding such problems on the current project?
Create a style sheet.
chapter 8 offers six principles for using color in graphics. One is "Don't overdo it." Which of the following principles is also mentioned in the chapter?
A. Use color to create patterns.
B. Use as many colors as possible.
C. Use dark colors to make objects look smaller.
D. All responses are correct.
A
Step-by-step instructions should be written in the imperative mood.
True
To create an effective title for your document, what should you focus on?
key words that describe the document's subject and purpose
When exporting goods, U.S. companies can face ethical challenges that they do not face when selling goods in the United States.
True
Which of the four moral standards discussed in Chapter 2 concerns obligations—things owed to someone or to which someone is entitled?
rights
Which of the changes listed below would make the following paragraph more coherent?
As an undergraduate student, you can satisfy the university writing requirement and meet an important graduation requirement by scoring a 4 or 5 on either of the Advanced Placement English exams (Language & Composition or Literature & Composition). You can also meet this requirement by receiving transfer credit for an approved college-level writing or writing-intensive course you have taken elsewhere and in which you have received a grade of B or higher. Finally, you can meet this requirement by taking and receiving a passing grade in a writing course at this university. The following two courses, for example, are dedicated primarily to the development of writing skills and can be used to meet the writing requirement: English 205 (Technical Communication) or English 200 (Rhetoric and Writing). If you have any further questions, please call Professor Lee Klein, Director of Writing Programs, in the Department of English at (518) 555-8122.
Turn the paragraph into a list.
To minimize product-liability lawsuits in the event of improper use of Phillips lawn mowers, which of the following instructions should the lead technical writer at Phillips, Inc. NOT give to the team writing the company's user manual?
For ease of use, place all safety information in the introduction so that users can read through all of it at once before using the product. Then, in the instruction steps, merely cross-reference to the introduction.
A writing team has the six-month sales figures for its company's 14 sales representatives. Because managers must make comparative analyses, the graphic presenting these data must group representatives by region, as well as show each representative's monthly sales total. Which is the best graphic for displaying this information?
table
A writer is commenting on a first draft of a technical report written by another team member. Which of the following comments is most appropriate?
"You've really improved your editing skills, Brian. Your writing would be less confusing if you used the active voice more. Similarly, your report would be even better if you used some bulleted lists to break up some of your longer paragraphs."
H&G Garden Supplies is revising its instruction booklet for assembling and installing its redwood garden arbor. The set contains two 6-foot trellises, two planter boxes, and a pair of adjustable arches. Which of the following should you NOT include in the back matter of the instruction booklet?
safety information
