Oral Communication Final Exam

This flashcard set contains key vocabulary terms and definitions from the final exam study guide on public speaking and organizational communication.

Public Speaking

The spreading of a message with a specific purpose in a way that influences a particular audience’s knowledge/views.

Informative Speech

A speech that aims to help the audience understand something new or unfamiliar.

Persuasive Speech

A speech that aims to convince the audience to strengthen or change their view.

Monroe’s Motivated Sequence

A persuasive organizational pattern consisting of five steps: Gain attention, establish need, Satisfy, Visualize, Call to Action.

Ethos

An appeal to credibility or character.

Logos

An appeal to logic.

Pathos

An appeal to emotions.

Manuscript Speech

A type of speech where the speaker writes down every word they will deliver.

Memorized Speech

A speech delivered entirely from memory without notes.

Extemporaneous Speech

A speech that is a mix of prepared and impromptu material.

Impromptu Speech

A speech delivered without prior planning or rehearsal.

Clarity

Ensuring your message is understood.

Poise

The state of being balanced and calm during delivery.

Eye Movement

Voluntary or involuntary movements of the eye during a speech.

Groupthink

Occurs when a group feels uncomfortable expressing dissenting opinions to avoid conflict.

Task Roles

Roles that help advance the group's agenda or goals.

Maintenance Roles

Roles that maintain a positive group climate.

Autocratic Leadership

A leadership style where the leader has complete authority.

Democratic Leadership

A leadership style that encourages sharing ideas and making decisions together.

Laissez-Faire Leadership

A hands-off leadership approach.

Feedback

A negative or positive response to system actions.

Downward Communication

Messages sent from upper to lower levels of organizational hierarchy.

Upward Communication

Messages sent from lower to upper levels of organizational hierarchy.

Horizontal Communication

Messages sent across the same level of organizational hierarchy.

Diagonal Communication

Communication that crosses levels and functions within an organization.

Power Distance

How equally power and influence are distributed in a group.

Change Tolerance

How innovative or flexible an organization is.

Formal Communication

Communication that occurs within officially designated channels in an organization.

Informal Communication

Messages that occur outside the officially designated channels within an organization.

Hierarchy

Classification of individuals according to ability or social/ professional standing.