Consumers' Rights & Responsibilities

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13 Terms

1

Right to Basic Needs

To be guaranteed of survival, adequate food, clothing, shelter, healthcare, education & sanitation.

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2

Right to Safety

To be protected against the marketing of goods & the provision of services that are hazardous to health & life

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3

Right to Proper Information

To be protected against fraudulent/dishonest or misleading advertising to labelling/promotion.

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4

Right to Choose

To choose products at competitive prices for satisfactory quality.

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5

Right to Representation

To express consumer interests in the making & execution of government policies

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6

Right to Redress

To be compensated for misrepresentation, shoddy goods or unsatisfactory services

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7

Right to Consumer Education

To acquire the knowledge and skills necessary to be an informed consumer

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8

Right to a Healthy Environment

To live & work in an environment which is neither threatening nor dangerous, and which permits a life of dignity and well-being.

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9

Critical Awareness

The responsiblity to be more alert and questioning about the use and the price & quality of goods & services we ues.

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10

Action

The responsibility to assert ourselves & act to ensure that we get a fair deal.

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11

Social Concern

The responsibility to be more aware of the impact of our consumption on other citizens.

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12

Environmental Awareness

The responsiblity to understand the environmental consequences of our actions.

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13

Solidarity

The responsibility to organize together as consumers to develop the strength and influence to promote & protect our interests.

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