Unit 3

what does the hospital provide

product or service

diversity in hospitals

culture, age, illness, injury, socioeconomic, gender, family traditions, sexual preference, religious beliefs

hospital

an institution providing medical and surgical treatment and nursing

customer service

the assitance and advice provided by a company to those who buy or use their products

dignity

the state of being worthy of honor or respect

ethics

moral principles that govern a persons behavior

empathy

ability to understand and share the feelings of another

beneficence

doing of good

nonmalefincence

ethical principle of avoiding harm to others

why is it important to maintain the patients dignity

to preserve their dignity and control over their illness

difference between empathy and sympathy

sympathy is feeling pitty, empathy is understanding emotions

what does the AHA partnership provide (6)

high quality care, clean and safe environment, involvement in their care, protection of privacy, help when leaving the house, help with billing claims

code of ethics

statement of role morality as seen by the members of a profession

standards of professional conduct

practice behaviors defined by members of a profession

ARRT CODE of ethics

serve as a guide in providing protection, safety and comfort of patients

ARRT RULES of ethics

mandatory standards of minimally acceptable professional conduct for certificate holders and candidates

privacy

the right of an individual to keep his or her health information private

confidentiality

the duty of anyone entrusted with health information to keep that information private

HIPAA

health insurance portability and accountability act (1996)

what is HIPAA how can a patient may obtain and pass on confidential information

legislation that provides data privacy and secruity for medical information, written consent by the patient needed to pass or obtain confidential information

describe the different PHI (5)

demographic information, medical history, results, insurance information, any data that can identify an individual

how can patients obtain their records, whose records are they

need to sign a written release form and records belong to the hospital or institution

law

principles and regulations established in a community and by authorities

civil law

private relations between members of a community rather than criminal

criminal law

conduct that can harm a community, body of law that relates to crime and their punishment

unintentional misconduct

a breach or a failure to fulfill and expected standard of care

intentional misconduct

conduct by a person with knowledge that is harmful to the health or well being of another person

what is standard of care

degree of skill knowledge and care within the profession

spoken defamation

slander

types of intentional misconduct

civil assault, civil battery, invasion of privacy, false imprisonment, defamation, fraud

how can you be found negligent

duty, breach, cause, injury

repondeat superior

“let the master answer” employer pays the victim and hospital is jointly liable

res ipsa loquitur

“the thing speaks for itself” demonstrating that an injury could not have occured if no negligence existed

describe corporate liability

hospital responsible for the quality of care delivered to patients in their facility

why would a technologist be held accountable (4)

to meet condition of res ipsa loquito, hopsital and physcians are immune to action, radtech is not directly controlled by the physician, because of various trail tactics

purpose of malpractice insurance

protection against claims of malpractice and lawsuits

patient consent

patient voluntarily gives permission to someone to perform a procedure or service

implied consent

the assumption that the patient would want to give consent to receive needed care

informed consent

required when a patient is subject to any type of invasive procedure

what is needed for consent to be valid (6)

must be legal age if not parents need to consent, mentally competent, offer consent voluntarily, be informed of all aspects of the procedure, all forms are signed

what aspects of the procedure does the patient need to be informed of? (4)

potential risks, benefits, suggested alternatives, consequences if not performed

written defamation

libel