Revenue Integrity Specialist

Tell me about yourself / walk me through your resume.

My name is Mandy, and I graduated from the University of Arizona with a degree in Computer Science. For the past three years, I worked as a Desk Operations Assistant in the university’s housing department, supporting front-desk operations for more than 500 residents.. My background is a mix of administrative operations, inventory tracking, and technical skills and I feel like it could be a good match for this posisition.

Why are you interested in this role?

Im interested bc my experience seems like a good fit and I like doing organized and precise work that has a clear operational impact

Why Freeman Health specifically?

Freeman’s mission of improving the health of the communities it serves really appeals to me. I also like the idea of contributing behind the scenes in a role that helps the facility operate accurately and responsibly.

Why should we hire you over other candidates?

I bring three years of experience with recurring inventory and auditing experience. I also have a strong technical background so I will be able to pick up systems and applications quick. On top of that I am accountable and a team player.

Where do you see yourself in a few years?

I see myself taking on more responsibilities like streamlining process improvements around inventory and perhaps working towards a promotion.

Do you have any experience with purchasing or inventory management?

Yes. Across my three years at the front desk, inventory and ordering were recurring responsibilities. I tracked supplies in Excel, monitored what was running low, and placed orders through our departmental Costco and Amazon accounts before we ran out. Also, I managed room keys, this involved a lot of audit reports and reordering of keys if a key was missing or damaged.

This role involves placing purchase orders. Do you have experience with ordering, procurement, or vendor coordination?

I haven’t used a formal purchase-order system but I do think my skills are transferable and it would be quick to learn for me.

How would you handle discovering a discrepancy in an inventory log?

First, I would verify that it is actually a discrepancy by comparing the log with the source information and any related records. Then I would trace where the difference may have occurred, correct the record according to the proper process, and document what changed. If the discrepancy involved something I should not correct on my own, or if it could affect cost or reimbursement, I would flag it to my supervisor right away. I’d also look for the cause so the same issue is less likely to happen again.

Tell me about a time you caught a mistake before it became a bigger problem.

During key audits in my housing role, I would occasionally find a key that was missing from a bedspace. What would happen is someone would be entering new keys and only did it for one bedspace but there are two bedspaces in that room. I usually fix it and then check the update log to see who entered the keys and let them know to do it for both spaces next time.

This role touches cost and reimbursement tracking. Are you comfortable working with financial data or numbers regularly?

Yes. I’m very comfortable working with numbers and structured data. I have an Excel certification and used Excel regularly for tracking and reporting in my university roles. My Computer Science coursework also required careful quantitative and logical work. I understand that cost and reimbursement information has to be accurate, so I would approach it with the same habit of verifying entries and checking source information.

Do you have any healthcare-related experience?

Not directly. What I do have is experience working with sensitive information in an environment with strict privacy expectations. Under FERPA, I had to protect resident information and understand what could and could not be shared. I would bring that same discipline to hospital policies and any healthcare-specific privacy or documentation requirements. I also know the healthcare inventory side would be new for me, so I’d be very intentional about learning the terminology and procedures correctly.

How do you stay organized when managing an ongoing log or record that always needs to be accurate and current?

I focus on consistency. I prefer to log information as it happens instead of letting entries pile up, because catching up later is when details are easier to miss. I also use a consistent format and double-check entries against the source when something is unclear. If I notice a pattern of mistakes, I try to identify what part of the process is causing them instead of just correcting the same issue repeatedly.

This role may require close supervision at first. How do you feel about closely supervised, process-driven work versus more independent work?

I’m comfortable with both. Early in a role where accuracy matters, I actually appreciate clear guidance and feedback because I want to learn the process correctly the first time. Once I understand the expectations and workflow, I’m comfortable working independently and taking ownership of my responsibilities. I’d rather ask a good question early than guess and create a problem later.

What is your availability / when can you start?

I could start as early as the middle of next week, and I’m flexible depending on your onboarding needs.

You have a Computer Science degree. Why are you interested in an operations/revenue integrity role instead of a software role?

I chose Computer Science because I like systems, logic, and solving problems, but through my university jobs I also learned that I really enjoy operational work where organization and accuracy have an immediate impact. This role lets me use both sides of my background: I’m comfortable with systems and data, but I also have hands-on experience with inventory, records, and day-to-day operations. I’m more focused on finding a role that fits my strengths and gives me room to grow than on having a specific job title tied to my degree.

What would you do if you were unsure how to enter or classify something in a purchasing or implant log?

I would check the written procedure or source documentation first. If it still was not clear, I would ask the appropriate supervisor or experienced team member before entering it. In a role tied to inventory, cost, and reimbursement, I would rather verify the correct process than make an assumption that creates a larger issue later.

What is the best order to follow when answering a mistake or discrepancy question?

Verify → trace → correct/document → escalate when appropriate → prevent recurrence.

What key phrase should you use at least once in the interview?

Use the phrase “implant log.” It shows you understand what this specific job is responsible for.

How should you describe your purchasing experience accurately?

Lead with the fact that inventory and ordering were recurring responsibilities across your three years. Do not describe yourself as having held a dedicated purchasing job if you did not.

What should you remember about discussing Excel?

Be ready to name the Excel features you actually know. Do not rely only on saying you are certified.

What should you remember about answering the availability question?

Keep the answer simple. You do not need to volunteer that you are still interviewing elsewhere unless they ask.

What is one strong question to ask at the end of the interview?

What does a typical day look like in this role?

What is another strong question to ask at the end of the interview?

What would you want the person in this position to accomplish in the first 60–90 days?

What systems question can you ask at the end of the interview?

What systems do you use for purchase orders, implant logs, and cost/reimbursement tracking?

What training question can you ask at the end of the interview?

What kind of training is provided for someone learning the healthcare-specific side of the role?