Chapter 5 - Leaders Facilitate Teamwork

Flashcards covering the principles of teamwork, stages of team development, and project management in restaurant and foodservice operations based on the 3rd Edition of Hospitality and Restaurant Management.

What is the definition of a team and the act of teamwork?

A team is a group of people working together to complete a task or reach a common goal, and the act of cooperating and working together is called teamwork.

According to the transcript, what are three complementary types of skills needed for successful teams?

1. Technical abilities, 2. Problem-solving skills, and 3. Interpersonal skills.

What is a functional team and what is an example of one?

A functional team is a group of employees from the same area or department who perform the routine tasks in their job description; for example, servers on the evening shift performing before-opening and closing duties.

How is a problem-solving team defined in a restaurant context?

A temporary team of employees selected to solve a specific problem, such as suggesting service improvements for a large group reservation on a slow evening.

What describes a cross-functional team?

A team of employees from different departments who consider problems that impact their areas and the operation as a whole.

What characterizes a self-directed team?

A small group of employees who manage many daily issues within their functional team with little supervision.

Who developed the theory of team growth that divides the process into stages such as forming, storming, norming, and performing?

Dr. Bruce W. Tuckman.

What occurs during the forming stage (Stage one) of team development?

Team members get to know each other and learn what they must do to reach assigned goals, often feeling excitement or optimism.

What are the primary characteristics of the storming stage (Stage two)?

The reality of the team's expectations becomes clearer, often leading to increased tension, power struggles, arguments, and questioning of work assignments.

What happens during the norming stage (Stage three) of team development?

Team members settle differences, develop more trusting relationships, understand how members contribute, and establish team rules.

What defines the performing stage (Stage four) of team development?

Team members begin to depend on each other, effectively analyze and solve problems together, and show ownership of results.

When does the adjourning stage occur?

When the team has achieved its purpose and members move on to other tasks.

Match the leadership style principle to the relevant stage of team development (Forming, Storming, Norming, Performing).

Forming: Directing; Storming: Coaching; Norming: Supporting; Performing: Delegating.

What is a high-performance team?

A team whose members have an intense interest in making decisions and developing plans to help the operation reach its goals.

How does the text define work ethic?

Following a set of values based on the idea that there are benefits to work that include strengthening character.

What are the five basic strategies to manage conflict within teams?

1. The direct approach, 2. Bargaining, 3. Enforcement of team rules, 4. Retreat, and 5. Conflict management as a team.

What is the description of the 'bargaining' strategy in conflict management?

A "give and take" approach is used, though the result may lead to everyone being equally dissatisfied.

What acronym is suggested for setting team goals?

SMART.

What is a debrief meeting?

A session in which the team leader asks all team members to evaluate all aspects of a project after it is completed.

What are 'table turns' as defined in the context of evaluation?

The number of times a table is used during a specific meal period.

In the goal evaluation example, what was the specific target for the table-turn rate?

To increase the table-turn rate to $2.75$ by December $1$.