MGT 3620 Chapters 4 and 5 Flashards

studied byStudied by 0 people
0.0(0)
learn
LearnA personalized and smart learning plan
exam
Practice TestTake a test on your terms and definitions
spaced repetition
Spaced RepetitionScientifically backed study method
heart puzzle
Matching GameHow quick can you match all your cards?
flashcards
FlashcardsStudy terms and definitions

1 / 43

encourage image

There's no tags or description

Looks like no one added any tags here yet for you.

44 Terms

1

Job Satisfaction

A pleasurable emotional state resulting from the appraisal of one’s job or job experiences.

People subconsciously and consciously seek to attain a job that meets their values.

New cards
2

Is Job Satisfaction Important?

Yes, job satisfaction has a moderate positive effect on job performance and a STRONG effect on organizational commitment along with job continuance.

New cards
3

Value Percept Theory

Job satisfaction depends on whether an individual perceives that their job provides what they value

New cards
4

Job Satisfaction Components

  1. Pay (contingent on job duties)

  2. Promotion (contingent on fairness and equity)

  3. Supervision (contingent on usefulness and likeability)

  4. Coworker (contingent on usefulness and likeability)

  5. Work (contingent on interesting and challenging)

New cards
5

What Matters More: Work or Pay?

Work, we spend more time thinking about the work itself than the pay

New cards
6

Job Enrichment

Includes duties and responsibilities of the job being expanded to provide more variety

New cards
7

Job Characteristics Theory

Jobs are more intrinsically enjoyable when work tasks are (1) challenging; and (2) fulfilling. Made up of five core job characteristics.

New cards
8

5 Core Job Characteristics

  1. Variety

  2. Identity

  3. Significance

  4. Autonomy

  5. Feedback

New cards
9

Job Crafting

Includes employees shaping, molding, and redefining their jobs in a proactive way

New cards
10

Task Crafting

Involves employees altering the tasks they perform by adapting their role or taking on tasks that fit their strengths and interests

New cards
11

Relational Crafting

Involves employees altering the nature or quality of interactions they have at work

New cards
12

Cognitive Crafting

Involves employees reframing their mindset about the job or task in a way that’s more meaningful to them

New cards
13

Affective Event Theory

A theory that describes how workplace events can generate emotional reactions that impact work

New cards
14

Emotional Intelligence

The ability to monitor one's own and other people's emotions, to discriminate between different emotions and label them appropriately and to use emotional information to guide thinking and behavior

New cards
15

Emotional Labor

The need to manage emotions to complete job duties

New cards
16

Emotional Contagion

One person can “catch” the emotions of another person.

New cards
17

3 Components of Burnout

Exhaustion, Cynicism, and Inefficacy

New cards
18

Stress

A psychological response to demands where there is something at stake and where coping with the demands taxes or exceeds a person’s capacity or resources.

New cards
19

Yerkes-Dodson Law

More physiological and mental arousal can increase performance but only up to a certain threshold.

New cards
20

Surface Acting

Faking emotional expressions to meet expectations

New cards
21

Deep Acting

Adapting emotions to feel and express the expected emotion

New cards
22

Transactional Theory of Stress

A theory that explains how stressful demands are perceived and appraised, as well as how people respond to the perceptions and appraisals.

New cards
23

Challenge Stressors

Stressful demands that people tend to perceive as opportunities for learning, growth, and achievement

New cards
24

Hindrance Stressors

Stressful demands that don’t allow you to grow or go forward. They decrease job performance and organizational commitment.

New cards
25

Emotions

States of feeling that are often intense, last for only a few minutes, and are clearly directed at (and caused by) someone or some circumstance.

New cards
26

Moods

States of feeling that are often mild in intensity, last for an extended period of time, and are not explicitly directed at or caused by anything

New cards
27

Anger

Certainty of unfairness

New cards
28

Anxiety

Uncertainty of future threat

New cards
29

Fear

Certainty of danger

New cards
30

Guilt

Feeling responsible for a moral failure

New cards
31

Shame

Feeling responsible for an identity failure

New cards
32

Sadness

Certainty of a loss

New cards
33

Strains

The negative consequences that occur when demands tax or exceed a person’s capacity or resources

New cards
34

Stressors

The demands that cause people to experience stress

New cards
35

4 Categories of Stressors

  1. Hindrance Work (role conflict, role ambiguity, role overload)

  2. Hindrance Non-work (family conflict, financial uncertainty)

  3. Challenge Work (time pressure, work complexity)

  4. Challenge Non-work (Family time demands, personal development)

New cards
36

Primary Appraisal

Is this stressful?

New cards
37

Secondary Appraisal

How can I cope with the stress?

New cards
38

3 Types of Strains

  1. Physiological strains (difficulty sleeping, strained eyes)

  2. Psychological Strains (burnout, mental health)

  3. Behavioral Strains (less productivity, more absenteesim)

New cards
39

Exhaustion

Profound physical, cognitive, and emotional fatigue

New cards
40

Cynicism

Erosion of engagement

New cards
41

Inefficacy

Feelings of incompetence and a lack of achievement and productivity

New cards
42

Signs of Burnout

  1. Decreased productivity and quality of work

  2. Self doubt and pessimism

  3. Low energy

  4. Withdrawal from favorite activities and social groups

  5. Increased negative emotions

New cards
43

How can YOU manage your stress?

  1. Create a routine that prioritizes your mental and physical health

  2. Shift your perspective

  3. Reduce your exposure to job stressors

  4. Choose non promotable tasks that are right for you

New cards
44

Organizational/Manager Strategies for Stress

  1. Conduct an assessment

  2. Reduce stressors

  3. Provide resources

  4. Reduce strains

New cards

Explore top notes

note Note
studied byStudied by 64 people
213 days ago
4.7(3)
note Note
studied byStudied by 26 people
891 days ago
5.0(1)
note Note
studied byStudied by 25 people
514 days ago
5.0(1)
note Note
studied byStudied by 4 people
688 days ago
5.0(1)
note Note
studied byStudied by 16 people
903 days ago
5.0(1)
note Note
studied byStudied by 10 people
760 days ago
5.0(1)
note Note
studied byStudied by 67 people
701 days ago
5.0(4)
note Note
studied byStudied by 44 people
758 days ago
5.0(3)

Explore top flashcards

flashcards Flashcard (92)
studied byStudied by 11 people
841 days ago
4.0(1)
flashcards Flashcard (116)
studied byStudied by 10 people
800 days ago
5.0(1)
flashcards Flashcard (43)
studied byStudied by 15 people
3 days ago
5.0(1)
flashcards Flashcard (57)
studied byStudied by 17 people
751 days ago
5.0(2)
flashcards Flashcard (40)
studied byStudied by 2 people
177 days ago
5.0(1)
flashcards Flashcard (71)
studied byStudied by 42 people
385 days ago
5.0(4)
flashcards Flashcard (82)
studied byStudied by 41 people
88 days ago
5.0(1)
flashcards Flashcard (222)
studied byStudied by 29 people
646 days ago
5.0(1)
robot