Ch6 Types of Communication

Clear message

A message that delivers the intended meaning

Colloquial language

In formal words and phrases such as “sleep tight” or “don't cause a ruckus”. Informal language should not be used when communicating with patients.

Communication

The exchange of messages, information, thoughts, ideas, and feelings.

Communication process

The process of communicating, which includes a sender presenting a clear message to a receiver who relays feedback.

Decodes

The receiver interprets the message

Electronic communication

Communication via any electronic device (i.e., e-mail, text messaging, and FAX)

Encoding

The process of converting ideas or messages into words, diagrams, graphs, or reports

Enunciation

The clarity with which words are pronounced

Feedback

Information regarding a person’s performance or ability

Jargon

Words or expressions used by healthcare providers that are not understood by the general public

Lay language

Words or terms understood by the general public

Nonverbal communication

The use of behavior, such as facial expressions, gestures, body language, and touch to communicate

Oral communication

A form of verbal communication in which words are exchanged either face-to-face or through another means, such as a telephone

Pronunciation

The correctness with which words are pronounced

Receiver

The person for whom a message is intended

Sender

The person delivering a message

Verbal communication

The use of spoken words, as in conversations, oral reports, and voice mail, to communicate

Written communication

A form of communication that is written and organized in a precise and thorough manner; can include graphs, films, and reports