Passport CSA Quiz and Test 2 Review

Flashcards based on CSA Quiz and Test 2 lecture notes covering Qwik entry shortcuts, priority codes, over sales handling, amenities, and rebooking procedures.

What is the Qwik entry to view the priority list?

CTRL "L" + F1

In the PBT (CTRL "C" +F7), what do the indicators W and X represent?

W represents Pilot seats and X represents Flight Attendants.

During regular operations, what events qualify customers for Hotel, Transportation, etc. if a flight cancels or delays?

Crew, Maintanence, Baggage, or Cabin Cleaning

What does TLOB stand for?

Total Boarding Passes Issued

What codes should you look for regarding jumpseat questions?

The UPG4 codes

What must you give to a customer who voluntarily gives up a seat and to customers who do not give up a seat involuntarily?

A Hard Copy of the Notice of Compensation

How do you check how many additional volunteers are needed on the priority list display?

Check the OS & VOL to see how many more seats need to be given up.

According to Department of Transportation regulations, what must you solicit for before denying boarding to involuntary customers?

Volunteers

What is the Qwik access to the over sales keypad?

CTRL "O"

What kind of customer does an OS4 identify?

Over Sold Platinum Passenger

What is the Qwik entry to display the volunteer list?

CTRL "O" +F10

What are the two types of denied boarding customers?

Voluntary and Involuntary

What is the Qwik entry to print the Notice of Compensation?

CTRL "O" + F2, OPT. 1

What is the entry to access and complete the over sales?

CTRL "O" F9, OPT. 1

What is the Qwik entry to change the status on a priority list?

CTRL "O" +F3

Which Qwik entry is used to display the VCR after returning a PNR?

CTRL "T" + F2

What Qwik entry saves information after you've added or updated in a PNR?

F11 (enter 3x)

What tool is the automated rebooking tool that will process customers disrupted by cancellations?

AURA

What Qwik entry displays the T-Rex involuntary reroute?

CTRL "T" +F5

What does the -E indicator mean?

Eligible for paid Amenities

What time represents the Gate Departure Time for a flight?

Out Time

What is the ONE time you don't have to T-Rex?

If it is the same day, same route; no other changes.

What is the entry to issue a customer service amenity?

CTRL "O" + F8

What is the Qwik entry to access FLIFO?

ALT "F"

Which items are able to be tagged with a Pink tag at the gate?

A Wheelchair, Oversized bag, or Musical Instrument