Certified Clinical Medical Assistant (CCMA) Study Guide

This set of flashcards includes key vocabulary and definitions related to communication and professionalism in healthcare, ideal for studying for the CCMA exam.

Template

A sample of written correspondence or email that is established with appropriate components to be personalized by the sender.

Grammatical Communications

Communications must be grammatically correct as they represent the Medical Assistant and the healthcare facility.

Telephone Etiquette

Being respectful by using proper verbiage, tone, and manners when conveying information over the phone.

Feedback

Information relayed to the message sender regarding how the message was received and interpreted.

Therapeutic Communication

Interaction between a patient and a medical professional focused on improving the physical and emotional well-being of the patient.

Active Listening

Engaging with the sender regarding the message to confirm understanding and interpretation.

Communication

Sending and receiving information, thoughts, or feelings through verbal words, written words, or body language.

Nonverbal Communication

Communication that occurs through expressive behaviors and body language rather than oral or written words.

Professionalism

The attitude, behavior, and work that represent a profession.