Civil Service Exam Clerical Operations

Flashcards for Civil Service Exam Clerical Operations Review

Which department of an office is responsible for hiring new personnel?

Human Resource Department

Which computer program should you use to email a company?

Outlook

What device transmits scanned documents of texts and images to a telephone number connected to a printer?

Fax Machine

What is another term for the chief financial officer?

Treasurer

Which department is responsible for cash register operations and payment processing?

Cashier

What is the correct filing arrangement for the names: Maria P., Maricel P., Mario P., Marissa P. Angeles?

4, 2, 1, 3

Which of the following items is NOT found in the Official Receipt form?

Credit Card Number of the customer

What method of indexing and filing involves names in alphabetized order?

Alphabetic

What is the best way to address a correspondence for the President of the Philippines?

His Excellency President Rodrigo Duterte

How do you address the Queen of England when talking about her?

Her Majesty Queen Elizabeth II

What is an example of a soft copy of a résumé?

A copy saved in a computer and sent through email

When a company asks you to submit your latest CV, what does CV stand for?

Curriculum Vitae

Which section of the Accounting Department records goods and services received and payments owed?

Accounts Payable and Receivable

Which of the following is NOT a function of the Accounting Department?

Internal and External Auditing

Who is the highest-ranking executive manager in a corporation?

Chief Executive Officer

Which of the following is NOT a responsibility of a clerical worker?

Marketing and promotion for customers

Arrange the proper filing of the following in alphabetical order: Lieutenant Colonel Mark David, Atty. Elen Rodriguez, Captain Max Aquino, Dr. Juan Castro

BCDA

Arrange the proper filing of the following in alphabetical order: Sec. Dinky Soliman, Sec. Richard Gordon, Sec. Voltaire Gazmin, Sec. Armin Luistro

DABC

How much is the present Value-Added-Tax in the Philippines?

12% of gross sales

Which department is responsible for preparing and updating customers’ accounts?

Billing Section

What type of document relates to a sale transaction and indicates the products, quantities and prices sold to the buyer?

Sales invoice

Which of the following is NOT a usual document used in a sales company?

Form 137

What is the best way to answer a phone call in a company?

Answer the phone politely and give your department or company name.

What is an example of a hard copy document?

Business letter in a paper

What does 'CC' mean in an email message?

Copy furnished