Chapter 11 Marketing Function Grade 11+12

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21 Terms

1

4 Ps of Marketing

A framework for developing marketing strategies, including Product, Price, Place, and Promotion.

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2

Consumer Protection Act (CPA)

South African legislation aimed at protecting consumers from unfair business practices and promoting fair competition.

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3

International Marketing

The process of promoting and distributing products or services to customers in foreign markets.

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4

E-Marketing

Using electronic media and the internet to market products and services.

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5

Brand Name

A name given by a producer to a product.

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6

Target Market

A specific group of consumers at which a product or service is aimed.

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7

Pricing Policy

How a business sets the prices of its products based on cost, demand, and competition.

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8

Profit Margin

The portion of the selling price that contributes to gross profit.

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9

Mark-Up

The amount added to the cost price of goods to cover overheads and profit.

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10

Skimming Pricing

A pricing strategy where a firm charges the highest initial price that customers are willing to pay and then lowers it over time.

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11

Penetration Pricing

Setting a low price to enter a market and attract customers quickly.

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12

Sales Tactic

Strategies used to entice customers to buy products, e.g., Bait and Switch.

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13

Advertising Regulatory Board (ARB)

The self-regulatory body responsible for managing and enforcing advertising standards in South Africa.

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14

Ethical Marketing

Marketing practices that adhere to moral principles and promote honesty and fairness.

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15

Franchising

A business model where a franchisor allows a franchisee to operate under its established brand and systems.

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16

Consumer Buying Decision

The process influenced by psychological, socio-cultural, and economic factors that lead to a purchase.

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17

Service Marketing

The marketing of services rather than products, focusing on customer interactions and experiences.

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18

Brand Extension

Introducing new products under an existing brand name to leverage its reputation.

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19

Brand Stretching

Expanding a brand into entirely new product categories or markets that differ from original offerings.

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20

Stimulus-Response Model of Buyer Behaviour

A psychological framework describing how external stimuli trigger responses in consumers.

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21

Living Standards Measure (LSM)

A segmentation tool classifying the population based on living standards in South Africa.

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