Critical Feedback ch.8

what do you do to be effective at your job

communicate when something isn’t working and needs to be fixed

how does writing criticism help you?

improves work relationships and gets you better results

what is a common form of feedback

a performance review

what does ch. 8 help you do

teaches you how to respond to anything from a client proposing a bad idea

How do you make sure your feedback is heard

thoughtfully structuring your feedback

how should you begin your feedback?

with a neutral or positive voice start with a point of agreement

What is the main idea?

sandwich criticism between positive comments.

how does the sandwich method help?

makes criticism easier to swallow

how else can you help?

be as specific as possible and provide a path forward

What should you do above all?

be fair with your criticism dont let negative emotions slip into your words

what is the purpose of a performance review

to help an employee improve

how can you be specific

look at past performance reviews and identify continued strengths and weaknesses

how can employees help

encourage them to do a self review