OTA 102 – Chapter 19: Therapeutic Relationships

18 question-and-answer flashcards covering key concepts from Chapter 19: Therapeutic Relationships.

What emotion is commonly experienced by clients receiving occupational therapy?

A sense of loss.

What are the five universal stages of loss identified by Elisabeth Kubler-Ross?

Denial, anger, bargaining, depression, and acceptance.

Why should an OT practitioner recognize the stages of loss in clients?

To provide appropriate support and opportunities for the client to work through each stage.

Who is meant to benefit from the therapeutic relationship in occupational therapy?

The client.

How can the quality of the therapeutic relationship affect therapy outcomes?

It can either enhance (succeed) or diminish the therapy experience.

What term refers to consciously using one’s personality and insights as part of therapy?

Therapeutic use of self.

What are the three aspects of self considered in self-awareness?

Ideal self, perceived self, and real self.

Give two examples of self-awareness exercises for practitioners.

Examples include journaling and reflection, participating in group activities, asking for feedback, videotaping interventions, and providing feedback to others (any two).

Why should OT practitioners adjust their interpersonal techniques?

To work effectively with people from diverse cultures.

When is self-disclosure by the practitioner inappropriate?

When the client is in the middle of a crisis.

What personal contact information should never be given to a client?

The practitioner’s personal address or cell phone number.

What is empathy in the context of OT practice?

The ability to place oneself in another’s position and understand their experience.

Name one strategy suggested for developing empathy.

Reading stories about others, engaging in cross-cultural activities, interviewing others about their life views, or participating in experiential labs simulating disabilities (any one).

What two broad categories make up communication in OT practice?

Verbal communication and nonverbal communication.

What three techniques comprise active listening?

Restatement, reflection, and clarification.

What is the purpose of the Intentional Relationship Model (IRM)?

To guide therapeutic relationships through specific interpersonal modes.

What are the six primary interpersonal modes in the IRM?

Advocating, collaborating, empathizing, encouraging, instructing, and problem solving.

Which textbook page lists techniques to develop trust with clients?

Page 260.