Wilkins Chapter 3: Effective Health Communication

Cultural competence is a set of congruent attitudes, skills, behaviors, and policies that enable effective cross-cultural ________ for delivery of oral health services.

communication

For which patient age group is engagement in parallel actions to demonstrate, rather than directly assisting, an effective communication strategy?

Toddlers and preschoolers (ages 1 to 5)

Mrs. Singh, a new patient at the dental practice, is originally from India. She is elderly and is limited in her ability to speak English. Upon examination, the dental hygienist finds signs of gingivitis and lack of flossing. When the hygienist asks Mrs. Singh whether she flosses, Mrs. Singh nods her head.

Mrs. Singh's nodding of her head is an example of which type of communication?

Nonverbal, nonvocal

The set of cognitive and social skills that determine the ability of a patient to obtain, understand, or respond to health messages is known as which of the following?

Health literacy

Mrs. Singh, a new patient at the dental practice, is originally from India. She is elderly and is limited in her ability to speak English. Upon examination, the dental hygienist finds signs of gingivitis and lack of flossing. When the hygienist asks Mrs. Singh whether she flosses, Mrs. Singh nods her head.

Which of the following is an aspect of cross-cultural communication that the hygienist should take into account when communicating with Mrs. Singh?

Mrs. Singh's nodding may not indicate the she agrees with what is being said.

Which of the following is an example of nonvocal verbal communication?

An e-mail

Which of the following is an example of vocal nonverbal communication?

The pitch of one's voice

Which of the following is not a Healthy People 2020 objective related to direct patient care?

Decision-making should be solely the responsibility go providers.

Which of the following is the most appropriate way to address an elderly client?

"Mrs. Campbell, are you ready for your appointment?"

Mrs. Singh, a new patient at the dental practice, is originally from India. She is elderly and is limited in her ability to speak English. Upon examination, the dental hygienist finds signs of gingivitis and lack of flossing. When the hygienist asks Mrs. Singh whether she flosses, Mrs. Singh nods her head.

Which of the following is the primary communication barrier between the dental hygienist and Mrs. Singh?

Cultural

Mrs. Singh, a new patient at the dental practice, is originally from India. She is elderly and is limited in her ability to speak English. Upon examination, the dental hygienist finds signs of gingivitis and lack of flossing. When the hygienist asks Mrs. Singh whether she flosses, Mrs. Singh nods her head.

Which of the following should the hygienist avoid when communicating with Mrs. Singh?

Use of professional jargon

Which one of the following is a barrier to effective health communication?

Individuals not relate well to each other.

Which one of the following recommendations made by a health educator is more likely to NOT be effective?

When it is culturally and linguistically inappropriate

Mrs. Singh, a new patient at the dental practice, is originally from India. She is elderly and is limited in her ability to speak English. Upon examination, the dental hygienist finds signs of gingivitis and lack of flossing. When the hygienist asks Mrs. Singh whether she flosses, Mrs. Singh nods her head.

You are able to have Mrs. Singh's husband, who speaks fluent English, join you and Mrs. Singh in the treatment room. An example of motivational interviewing with Mrs. Singh and her husband would be which of the following?

"Mrs. Singh, do you understand how flossing improves your dental health?"

You are attempting to have a conversation with a patient in the reception area, but you are having difficulty hearing because another patient is taking loudly on his cell phone. Which barrier to communication are you facing in this situation?

Physical

You are communicating with a patient who is blind. The patient's blindness is an example of which type of barrier to communication?

Physiological