Communication

What is communication?

The act of conveying ideas, thoughts, opinions, feelings, messages, or information.

What is the goal of communication?

To build trusting relationships through which knowledge and understanding is shared.

What are barriers or filters?

Things that distort, block, or misrepresent a message as it travels from a sender to a receiver.

What are the three basic barriers or filters?

• Psychological

• Experience/Position

• Situational factors

What are some psychological barriers/filters?

• Emotions

• Culture

• Interpersonal

• Biases

• Gender

• Conflict

• Stress

• Personal motives

What are some experience/position barriers/filters?

• Staus

• Personal Bias

• Experience

• Vocabulary

• Language

• Caliche/Jargon/Slang

• Knowledge

What are some situational barriers/filters?

• Noise

• Timing

• Time

• Distance

• Method/Medium of communication

• Wrong receiver

What are the three types of communication?

Verbal, non-verbal, written

What are some “hints” in good communication?

• Clarity

• Conciseness

• Accuracy

• Message planning

• Being personal

• Positivity

• Empathy

• Context

• Perception

• Appearance

• Feedback

• Positive environment

• Listening

• Thinking before you speak

True or Fale: Gossip is good for the worksite?

False, it is unprofessional

What are the steps to conflict resolution?

• Determine the source

• Begin communication with all involved members

• Actively listen

• Allow for “cool down time”

• Agree on a solution

• Show patience

What is the message?

The information to be communicated

What is encoding?

The senders selection of words, behavior, body language, method of delivery, and timing.

What is the medium?

THe method by which the message is communicated

What is decoding?

The interpretation the message

What is the reciever?

The listener, reader, or audience of the message

What is feedback?

The response towards the message.

What is the biggest advantage of two-way verbal communication?

Instant feedback

What is verbal communication?

The use of spoken words to communicate

What is non-verbal communication?

Communication without the use of words

What is written communication?

The use of written words or symbols to communicate

What are the three elements of communication?

• Verbal

• Vocal

• Visual

True or False: Visual elements of communication convey 70%

True, visual is the majority

What are the two modes of communication?

One-way and Two-way communication

What is the main benefit of one-way communication?

Its considered more efficient

What are the two main disadvantages of one-way communication?

It lacks feedback and can be more challenging

What are the two main benefits of two-way communication?

Instant feedback and ability to negotiate/reason

What are the two main disadvantage of two-way communication?

Takes more time and can get off topic