People, Process, Technology II Exam 1

Questions created from notebook and crucial conversations book

What makes a conversation crucial?

1. Opinions vary

2. Stakes are high

3. Emotions run strong

What is a system?

An interconnected set of elements; coherently organized to achieve something

What are the three parts of a system?

1. Elements - tangible things, ideas, cultures

2. Interconnections - Relationships that hold elements together

3. Functions/Purpose - based on what a system does

What are the main elements in a business?

People, process, technology

How can a problem be described?

Discrepancy between a current less desirable state and a future more desirable state

How can a solution be described?

Methods or means to bridge the gap between current state and desired state

What are the components of a system across time?

1. stocks: Elements of s system that you can see, feel, count, measure

2. Flow: Actions that change the amount of stock over time

3. Outflows: Draining stock

Define innovation

The design, invention, development and implementation of a new or altered products, services, systems, organizational structures, or business models for the purpose of creating new value for customers

Where does problem solving occur?

The problem space

What are the 3 parts of the problem space?

(A) initial state

(B) A desired goal-state

(C) All intermediate states in between

What does a Closed problem type look like?

Well structured presented problems. All 3 parts of the problem space are known. Can be solved using existing knowledge.

What does an Open problem type look like?

Ill structured discovered problem. At least 1 part of problem space is unknown.

What does the problem first model of the creative process look like?

What are the elements of a good problem statement?

1. the problem

2. Who’s affected

3. Evidence

4. Causes + Consequences

5. Why action is warranted

What do you do when a solutions require you to understand root cause of problem?

Root cause analysis. Ex: five why’s technique

What makes improving the product easy?

Understanding what job needs to be done

What are the 5 steps of design thinking?

1. Empathize - Identify hidden needs by having innovator live customer’s experience

2. Define - State user’s needs and problems

3. Ideate - Generate ideas/look for alternative ways to view the problem

4. Prototype - Produce first version of product

5. Test - Test prototypes

What makes something creative?

It’s novel (new) and valuable (useful)

What is combinational creativity?

Unfamiliar combinations of familiar ideas.

Ex: Wheely’s

What is exploratory creativity?

Creativity in a conceptual space.

Ex: Beyonce in country music

What is Transformational creativity?

Creating something that was previously impossible.

out of the box, breaks the rules

Creativity lecture definition

The production of novel and useful ideas, processes, products, outcomes

What is Margaret Boden’s definition of creativity?

Generating ideas that are new, surprising, and valuable

What is Matt Cronin’s definition of creativity?

Developing different ways of thinking so that what was inconceivable becomes thinkable. Turning the inconceivable, into the thinkable, then into the actual

What is the idea journey?

What are some of the ideas of creativity?

1. Fluency - the total # of ideas generated

2. Originality - the uniqueness of an idea from other ideas

3. Flexibility - the # of different categories a set of ideas falls into