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A successful quality strategy begins with:
an understanding of the principles of quality
Which of the following DOES NOT increase profit by improving quality?
higher warranty costs
Which of the following could reduce costs and increase profit?
increased productivity
Research suggests which of the following regarding productivity as measured by units produced per labor-hour?
High-quality companies are more productive than low-quality companies
A successful quality strategy begins with:
an understanding of the principles of quality
Which of the following DOES NOT increase profit by improving quality?
higher warranty costs
Which of the following could reduce costs and increase profit?
increased productivity
Which of the following is NOT part of a successful quality strategy?
Minimize quality costs throughout the organization
The American Society for Quality (ASQ) defines quality as:
the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs
Which of the following is an award for quality achievement in Japan?
Deming Prize
Which of the following costs is NOT a cost of quality?
research and development
Which of the following is NOT an external failure cost?
scrap
Which of the following is an implication of increasing quality in addition to improved operations?
Increased company reputation
Which of the following is considered to be the single standard of quality with international recognition?
ISO 9000 Certification
Kaizen is a Japanese term for which of the following concepts?
continuous improvement
Taguchi's quality loss function is based on a:
quadratic equation
Which of the following is NOT one of the techniques for building employee empowerment?
Eliminate formal organization structures such as teams and quality circles
To develop a standard or benchmark, firms need to start with:
determining what to benchmark
Which of the following is NOT true about Six Sigma?
It is only applicable in manufacturing
Which of the following could reduce costs and increase profit?
increased productivity
Which of the following is a mathematical technique used for finding the best location for a single distribution point that services several stores or areas?
Center-of-gravity method
Which of the following is NOT a key success factor in the country location decision?
Zoning restrictions
Supply chain managers outsource logistics to meet three goals:
drive down inventory investment, lower delivery costs, and improve delivery reliability and speed
Which of the following activities does NOT need to be virtually eliminated for a lean organization?
Cross-training
Which of the following statements is NOT a key success factor in the country location decision?
Zoning restrictions
Which of the following statements is NOT true regarding location decisions?
Finding the optimal number of facilities represents a critical and static decision
Worker flexibility can be developed via:
More cross-training and reducing job classifications
Which of the following is the purpose of a warehouse?
All of the above
Which of the following methods is a mathematical technique used for finding the best location for a single distribution point that services several stores or areas?
Center-of-gravity method
Which of the following is NOT a Lean inventory tactic?
Use a push system to move inventory
Which of the following is a Lean layout tactic?
Reduce lot size
Which of the following words means built-in quality tests?
Poka-yoke
Which of the following statements is true regarding lean sustainability?
Lean and sustainability both seek to maximize resource utilization and economic efficiency
Which of the following facilities could use the 5Ss?
All of the above
Which of the following is NOT a primary reason for a firm to locate near its raw materials and suppliers?
Labor productivity
Which of the following statements is NOT true regarding location decisions?
Finding the optimal number of facilities represents a critical and static decision
A response strategy requires suppliers be selected based primarily on:
Capacity, speed, and flexibility
Which of the following activities does NOT need to be virtually eliminated for a lean organization?
Cross-training
Which of the following statements is NOT a key success factor in the country location decision?
Zoning restrictions
Supply chain managers outsource logistics to meet three goals:
Drive down inventory investment, lower delivery costs, and improve delivery reliability and speed
Worker flexibility can be developed via:
More cross-training and reducing job classifications
Which of the following is the purpose of a warehouse?
All of the above
Which of the following methods is a mathematical technique used for finding the best location for a single distribution point that services several stores or areas?
Center-of-gravity method
Which of the following is NOT a Lean inventory tactic?
Use a push system to move inventory
Which of the following is a Lean layout tactic?
Reduce lot size
Which of the following words means built-in quality tests?
Poka-yoke
Which of the following statements is true regarding lean sustainability?
Lean and sustainability both seek to maximize resource utilization and economic efficiency
Which of the following facilities could use the 5Ss?
All of the above
Which of the following is NOT a primary reason for a firm to locate near its raw materials and suppliers?
Labor productivity
Which of the following statements is NOT true regarding location decisions?
Finding the optimal number of facilities represents a critical and static decision
A response strategy requires suppliers be selected based primarily on:
Capacity, speed, and flexibility
Which of the following activities does NOT need to be virtually eliminated for a lean organization?
Cross-training
Which of the following statements is NOT a key success factor in the country location decision?
Zoning restrictions
Supply chain managers outsource logistics to meet three goals:
Drive down inventory investment, lower delivery costs, and improve delivery reliability and speed
Worker flexibility can be developed via:
More cross-training and reducing job classifications
Which of the following is the purpose of a warehouse?
All of the above
Which of the following methods is a mathematical technique used for finding the best location for a single distribution point that services several stores or areas?
Center-of-gravity method
Which of the following is NOT a Lean inventory tactic?
Use a push system to move inventory
Which of the following is a Lean layout tactic?
Reduce lot size
Which of the following words means built-in quality tests?
Poka-yoke
Which of the following statements is true regarding lean sustainability?
Lean and sustainability both seek to maximize resource utilization and economic efficiency
Which of the following facilities could use the 5Ss?
All of the above
Which of the following is NOT a primary reason for a firm to locate near its raw materials and suppliers?
Labor productivity
Which of the following statements is NOT true regarding location decisions?
Finding the optimal number of facilities represents a critical and static decision
A response strategy requires suppliers be selected based primarily on:
Capacity, speed, and flexibility
Which of the following activities does NOT need to be virtually eliminated for a lean organization?
Cross-training
Which of the following statements is NOT a key success factor in the country location decision?
Zoning restrictions
Supply chain managers outsource logistics to meet three goals:
Drive down inventory investment, lower delivery costs, and improve delivery reliability and speed
Worker flexibility can be developed via:
More cross-training and reducing job classifications
Which of the following methods is a mathematical technique used for finding the best location for a single distribution point that services several stores or areas?
Center-of-gravity method
Which of the following is a Lean layout tactic?
Reduce lot size
Which of the following statements is true regarding lean sustainability?
Lean and sustainability both seek to maximize resource utilization and economic efficiency
