Performance Coaching

What is Performance Coaching?

A continuous, supportive and interactive process where managers help employees improve work performance, solve problems and reach their full potential

What are the Key Principles of Performance Coaching?

• A partnership between manager and employee

• Encourages self-reflection

• Uses questioning instead of simply giving instructions

Purpose of Performance Coaching

• Unlock employee potential

• Build confidence

• Improve capability

• Develop employees through feedback & guidance

What are the Benefits of Coaching?

• Builds trust

• Improves problem-solving

• Improves decision-making

• Creates continuous learning

• Strengthens ongoing performance improvement

Where does Coaching fit into the Performance Management Cycle?

Monitoring

Coaching

• Focuses on specific skills and goals

• Short-to medium-term

• Uses questions and facilitation

Mentoring

• Focuses on long-term career development

• Long-term

• Shares advice and experience

Managing

• Focuses on task completion and results

• Continuous

• Directs and monitors work

What are good Coaching techniques that should be used?

• Active listening

• Powerful questions

• Constructive feedback

• C-SMART Goals

• Reflection and self-evaluation

GROW Model

Goal

Reality

Options

Will

Goal

What do you want to achieve?

Reality

Where are you now?

Options

What could you do?

Will

What will you actually do?

CLEAR Model

Contracting

Listening

Exploring

Action

Review

Contracting

Agree on what the coaching conversation is about

Listening

Coach should listen carefully to the employee’s perspective without interrupting

Exploring

Work with the employee to analyse the problem, uncover possible causes & identify improvement opportunities

Action

Agree on specific, practical actions that the employee will take to address the problem

Review

Look back at the progress and results, identify what was learned, and adjust the plan if necessary

What is HR’s Role?

• Train managers

• Develop coaching policies

• Monitor coaching

• Ensure coaching supports organisational goals

What is the Manager’s role?

• Create a safe environment

• Build relationships

• Give regular feedback

• Support employee development

What are the challenges to Managers?

• Limited time

• Lack of coaching skills

• Resistance to feedback

What does successful coaching require?

• Consistency

• Confidentiality

• Clear expectations

• Ongoing support & training